Module 1: The nature of conflict
Module 2: Introducing mediation
Module 3: The FAIR mediation model
Module 4: The 5 core mediation skills
Module 5: Skills practice and role play

To assist with the transition from a grievance procedure to a Resolution Policy.
To support a culture of constructive dispute resolution, adult to adult dialogue and collaborative problem solving.
To help delegates spot, prevent and resolve employee disputes, complaints and grievances.
For delegates to understand how to undertake a resolution triage assessment (RTA).
To give delegates the competence, the confidence and the courage to set up and run restorative conversations or facilitated conversations.
To align management and employee behaviours with the core values of the organisation.
For delegates to be able to coach and mentor line managers to engage in early resolution.
To raise awareness of the principles, the process and the practical applications of mediation

TCM trainers are experts at creating a safe, empowering and challenging training environment.
This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays. All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.
Training delivered by a world class trainer who has practical experience of the subject being taught.
The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
Free copy of the TCM Delegate Pack.
Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.
A course evaluation report to help you to measure the impact of the training one month after the course concludes.
A customer review meeting onsite or via a video call.
Onsite refresher training (0.5 days) or a webinar for all delegates 6 months after the course concludes (we run this as a clinic to help delegates address any challenges that they are facing)
Regular reviews as part of TCM’s customer journey. This journey tracks against the Kirkpatrick four level evaluation system.
Discounted CPD events in years two and three.