TCM has worked in partnership with Amnesty International, delivering a comprehensive training scheme in mediation and investigation skills. This was then implemented across their organisation.
The British Council have worked closely with TCM for several years. To date, this has included the delivery of professional mediation support, mediation skills training and team facilitation skills training.
FINANCE AND BANKING
Legal & General
TCM have built a strong relationship with Legal & General, providing them with first class tailored professional services, as well as training their accredited mediators.
TSB were keen to build on their track record for a positive workplace culture. TCM were commissioned to tailor and deliver our world class OCN accredited mediation skills training to their employees. TCM has also played a key role in the development and roll out of the TSB internal mediation scheme.
Aviva wanted to transform the way that they handled employee concerns and complaints. Working closely with TCM, Aviva have integrated an award winning in-house mediation scheme and a Resolution Procedure as an alternative to their traditional Grievance Procedure. TCM have delivered a substantial package of mediation and conflict resolution skills training for Aviva. The feedback has been outstanding.
Commerzbank developed a partnership with TCM for the provision of a range of our professional resolution services.
Deutsche Bank has developed a partnership with TCM for the provision of a range of our professional resolution services and training to improve working relationships within their organisation.
PHARMACEUTICAL AND MANUFACTURING
We worked closely with Well Pharmacy to create training that suited their needs. This consisted of Practical Investigation Skills as well as Practical Mediation Skills training.
TCM has trained several of Rolls-Royce’s staff to become accredited workplace mediators.
Innogy SE wanted to make mediation a mainstream part of how their organisation dealt with concerns and conflicts at work. They approached TCM to help them to set up the infrastructure for their internal mediation scheme and to train a team of TCM Accredited Mediators. Read the full case study by clicking here
ParcelForce Worldwide (PFW)
Wanting to develop even stronger employee relationships, PFW commissioned TCM to design and deliver a three phased training package. Phase one included OCN accredited mediation skills training for 12 senior managers, union reps and senior HR. Phases two and three comprised communication skills, collaborative problem solving and conflict resolution skills training for over two hundred managers and local CWU reps. Click here to read the full case study.
Our work with Royal Mail is one of TCM's proudest accomplishments. We have worked with Royal Mail Group unions leaders and senior managers for over five years to support their industrial relations (IR) strategy. This has included a substantial body of work including: setting up and running their industrial relations mediation scheme; mediating complex cases of bullying and harassment; establishing the infrastructure for the Royal Mail internal mediation scheme. Watch an interview with a Royal Mail HR Director by clicking here.
RETAILERS AND SUPERMARKETS
Harry Corry have continually been impressed with TCM’s conflict management training, having requested the provision of these services on several occasions.
The White Company
TCM delivered unsurpassed practical Mediation Skills for the People Advisers and Managers at The White Company.
Furniture Village developed a partnership with TCM to train a number of their employees in our professional investigation training.
Granger and Co
Granger and Co have used TCM to train up a senior member of staff to be a workplace mediator.
Ben Sherman developed a partnership with TCM for the provision of a range of our professional resolution services.
For the last few years, Interflora has developed a partnership with TCM for professional resolution services and core mediation skills training.
Marks and Spencer
M&S sought TCM’s services to train members of their organisation in our unparalleled Mediation training.
Pret a Manger
Pret a Manger developed a partnership with TCM for the provision of a range of our professional resolution services.
TCM worked alongside Sainsbury's to deliver mediation skills training to their workforce.
PRIVATE SECTOR OTHER
Tottenham Hotspur Football Club commissioned the TCM Group to train a number of employees in mediation skills.
TELECOMS AND MEDIA
Google commissioned TCM to tailor and deliver our world class Practical Investigation Skills™ training programme for their EMEA Employee Relations Team.
BT were one of the first major Uk companies to establish an internal mediation scheme. TCM ran an initial pilot for BT which was subsequently rolled out across the whole organisation. To date we have trained several TCM Accredited Mediators and we have run our highly acclaimed Practical Mediation Skills training for managers and HR across BT.
Penguin Random House
TCM worked with Penguin to train their staff in the fundamentals of mediation. Enabling them to recognise and deal with conflict effectively when it arises.
Daily Express have used TCM to train up their business leaders to become a workplace mediator.
Financial Times developed a partnership with TCM for the provision of a range of our first class professional resolution services.
Arts Education England approached TCM, knowing that we are the UK’s leading provider of mediation skills training. They were looking for comprehensive leadership and mediation training, which TCM promptly provided.
The British Museum
TCM have worked with the British Museum, to deliver to their employees with the UK’s foremost Mediation Skills training.
English National Ballet
TCM has provided accredited mediation training to members of staff within the English National Ballet.
Historic Royal Palaces
TCM worked in partnership with Historic Royal Palaces. Delivering world class training to their staff and tailoring several bespoke courses for them. Including confident conversations, managing conflict and mediation skills.
UK CIVIL SERVICE AND GOVERNMENT
Foreign & Commonwealth Office
TCM has trained several of the FCO's staff to become accredited workplace mediators.
Ministry of Housing, Communities and Local Government
TCM trained accredited mediators for the Ministry of Housing Communities and Local Government as well as providing team facilitation skills training to improve productivity within the workplace.
Labour Relations Agency
The Labour Relations Agency has worked closely alongside TCM to train their workforce to become certified workplace mediators.
The National Archives
The National Archives developed a partnership with TCM for the provision of a range of our professional resolution services.
TCM has a close working relationship with the Cabinet Office, providing mediation training programmes.
Department for Culture Media and Sport
TCM have worked closely with Department for Media Culture and Sport to set up a bespoke internal mediation scheme.
Isle of Man Government
The Isle of Man Government worked with TCM to introduce a team of internal fully accredited team of mediators.
Department for Work and Pensions
TCM has established a long-standing relationship with the Department for Work and Pensions. Setting up a bespoke internal mediation scheme, alongside other leading training services.
Over the past five years, TCM has trained three cohorts of TCM Accredited Mediators within PINS. We have also helped them to set up the infrastructure for their internal mediation scheme.
HEALTH AND SOCIAL CARE PROVIDERS
Kent Community Health NHS Foundation Trust
TCM provided external mediation services to the community health trust.
NHS – Herts Valley
Herts Valley CCG required TCM to train both their internal team of mediators and also provide team facilitation skills training to improve their overall productivity.
Coventry and Warwickshire NHS
TCM helped to reduce the cost of conflict to Coventry & Warwickshire Partnership NHS Trust by providing mediation skills training for the trust employees.
Cheshire and Wirral Partnership
CWP worked with TCM to deliver unparalleled practical investigation skills training to their staff members.
West Midlands Ambulance Service
West Midlands Ambulance Service have worked with TCM to deliver practical investigation skills training to their staff members.
Quantum Care commissioned TCM to train a number of employees in our world class investigation skills as well as practical mediation skills training.
TCM has worked closely with Barnsley Hospital to deliver both on-site mediation and mediation skills training.
Central London Community Healthcare
Central London Community Healthcare have developed a partnership with TCM for the provision of a range of our unparalleled professional resolution services as well as implementing their own Internal Mediation Scheme.
London Ambulance Service
London Ambulance Service have worked with TCM to train the majority of their senior staff in Practical Mediation Skills and now have an Outsourced Mediation Scheme.
NHS Blood and Transplant
NHS Blood and Transplant developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Pennine Care have developed a close partnership with TCM, including implementing their own Internal Mediation Scheme.
Norfolk and Suffolk NHS
Norfolk & Suffolk NHS implemented an unrivalled internal mediation scheme with the support of TCM.
Leicestershire Partnership have used TCM's for a range of professional resolution services. Including training several members of staff to become internal mediators. TCM then aided them in forming their own world class Internal Mediation Scheme.
Homerton University Hospital
Homerton University Hospital, with the support of TCM, implemented an outstanding internal mediation scheme.
Hertfordshire Partnership developed a partnership with TCM for the provision of a range of our first-class professional resolution services. TCM worked with them in implementing their own Internal Mediation process.
TCM has developed a partnership with Northumbria Healthcare for the provision of a range of our award-winning training & services including the implementation of their own standalone Internal Mediation Scheme.
Tameside Hospital has worked closely with TCM to implement Managing Difficult Conversations training for over 40 employees and have also trained a group of HR professionals in Practical Mediation Skills.
Chelsea and Westminster Hospital
Chelsea & Westminster Hospital have developed a partnership with TCM for the provision of a range of our professional resolution services. TCM helped them to implement their own standalone Internal Mediation Scheme.
The Royal Marsden
The Royal Marsden Trust developed a partnership with TCM for the provision of a range of our outstanding professional resolution services.
Royal Free London
TCM has delivered both in-house mediation skills training and on-site mediation services to the Royal Free London.
General Medical Council
The GMC developed a partnership with TCM for the provision of a range of our professional resolution services and have also trained employees in Practical Mediation Skills.
Public Health England
PHE have developed a partnership with TCM for the provision of a range of our professional resolution services and have also trained many members of staff to become internal mediators.
Health Education England
Health Education England are working with TCM to deliver several conflict management workshops to their employees.
POLICE AND JUSTICE
The Metropolitan Police
The Metropolitan Police commissioned TCM to train over 50 members of staff to become workplace mediators
TCM have trained a cohort of accredited mediators within Cambridgeshire Constabulary.
Avon and Somerset Constabulary
Avon and Somerset Constabulary have been working closely with TCM since 2008. We have trained many employees in practical mediation skills, as well as training a cohort of fully-accredited mediators.
TCM established a close partnership with the Sussex Police. During that time TCM have trained several of their employees in Practical Mediation Skills.
British Transport Police
TCM have maintained a close partnership with the British Transport Police, training several members of their organisation in mediation skills and how to manage conflict effectively.
In late 2016, the Metropolitan Police commissioned TCM to train over 50 members of staff to become workplace mediators.
TRANSPORT AND AVIATION
Worldwide Flight Services
Worldwide Flight Services approached TCM to provide external consultancy services.
TCM has worked in collaboration with British Airways to deliver in-house mediation training to their employees.
Thomas Cook Airlines
TCM delivered Practical Mediation SKills for a number of employees at Thomas Cook Airlines.
Virgin Atlantic Airways (VAA) commissioned TCM to design and implement an internal mediation scheme for their employees. This included extensive onsite consultation and training for a team of TCM Accredited Mediators working across VAA.
Transport for London
TCM worked with TFL to implement an internal mediation scheme. We have worked closely with them since and through the merger with London Underground Ltd, who we also helped to set up an internal mediation scheme with.
Abellio Greater Anglia
Abellio Greater Anglia has developed a partnership with TCM for a range of our professional resolution services. TCM have also trained a group of Abellio's HR staff in Practical Mediation Skills™.
TCM have worked with American Airlines, providing a range of our professional resolution services, as well as training a team of their own in-house mediators.
Network Rail, with the support of TCM, implemented a world class internal mediation scheme.
INational Express commissioned TCM to support the implementation of an first class internal mediation scheme.
EDUCATION (SCHOOLS,COLLEGES AND UNIVERSITIES)
University of London
The University of London have worked in close partnership with TCM. Implementing several conflict resolution processes throughout the organisation.
Leeds City College
Leeds City College have trained a number of employees as fully accredited internal mediators. This was part of the set up for their internal mediation scheme.
London Metropolitan University
London Metropolitan University have used TCM for the training of their internal mediation scheme.
Learndirect and TCM worked in collaboration to implement an outstanding Internal Mediation Scheme.
University of Kent
TCM have worked closely with University of Kent, assisting them in overcoming modern workplace challenges through TCM Academy and TCM Consulting.
Imperial College have worked with TCM to train many employees in managing difficult conversations as well as core mediation skills.
City University of London
TCM and City University of London have built a relationship and partnership around the introduction and implementation of mediation in the organisation.
London Business School
TCM worked with London Business School, to provide investigation skills training, resolution skills, diversity training as well as other skills.
The University of Greenwich
The University of Greenwich have implemented an internal mediation scheme. TCM have trained a team of fully accredited mediators. We have an ongoing relationship with the University.
University of Nottingham
TCM have worked with the University of Nottingham over many years to provide mediation support as well as an internal mediation scheme.
Southampton University Copy
TCM have trained 24 accredited mediators within Southampton University as part of their internal mediation scheme.
Bucks New University
Bucks New University worked with TCM to work out the most appropriate training for them. They then implemented several of TCM's award winning services including: Core Mediation skills training, National Certificate in Workplace Mediation training and more.
Kings College London
Kings College London developed a partnership with TCM for the provision of a range of our professional resolution services.
TCM has supported the British Council by delivering outstanding training in mediation and team facilitation skills.
London South Bank University
TCM has provided London South Bank University with a range of mediation services.
The University of Brighton
The University of Brighton commissioned TCM to provide mediation skills training to several of their faculty members as well as our workplace mediation and investigation services.
The Royal Central School of Speech & Drama
The Royal Central School of Speech & Drama has trained a number of their employees in workplace mediation skills training.
CHARITIES, NGO’s AND NOT FOR PROFIT
TCM provided external consultancy services to the Wellcome Trust. They were impressed with TCM’s overall quality, efficiency and delivery.
National Deaf Society
TCM provided a external mediation services for the National Deaf Children’s Society.
Housing Group Plus
Housing Group approached TCM to provide a comprehensive and detailed external service, which we duly delivered.
Action Against Hunger
Action against Hunger were looking to improve the way they tackled conflict and so approached TCM with the view to getting their staff mediation skills training.
Action for Children
TCM has trained over 100 of Action for Children employees in Practical Mediation Skills to be able to mediate complex issues.
TCM worked with Alzheimers Society to provide the majority of their HR staff with the key skills to aid in the coaching of their senior managers to have constructive conversations at work.
Prostate Cancer UK
Prostate Cancer worked closely with TCM to develop a partnership to overcome modern workplace challenges.
The Royal British Legion. Copy
TCM has provided in house mediation training for The Royal British Legion.
The Royal of College of Midwives
TCM has trained staff at the The Royal of College of Midwives to be accredited mediatiors.
Birmingham Children’s Trust
Birmingham Children's Trust used TCM for investigation services throughout their organisation.
Blind Veterans UK
Blind Veterans has implemented a leading internal mediation scheme with the support of TCM.
Medecins Sans Frontieres
TCM has trained several of MSF’s staff to become accredited workplace mediators.
Ambitious about Autism
AAA developed a partnership with TCM to train a number of their employees in our practical mediation skills training.
Diabetes UK developed a partnership with TCM for the provision of a range of our professional resolution services.
The Citizens Advice Bureau
The Citizens Advice Bureau have worked with TCM to resolve a complex team dispute.
LOCAL GOVERNMENT AND FIRE
Essex County Fire and Rescue
Essex fire and rescue approached TCM with the view to get their team working more efficiently together. TCM provided them with team facilitation skills training which gave them the platform to do this.
Royal Borough of Greenwich
Royal Borough of Greenwich have appointed TCM for professional mediation services on numerous occasions, utilising the skills they learned to train their own group of internal mediators.
The City of London Corporation
The City of London Corporation have worked with TCM in training and implementing an internal mediation scheme.
Hastings Borough Council
Hastings Borough Council commissioned the TCM Group to train a number of employees in mediation skills.
Westminster Abbey worked closely with TCM to implement an impeccable Internal Mediation Scheme.
The London borough of Hillingdon have worked with TCM to establish an in-house mediation scheme and to train managers, HR and unions in conflict management skills. Feedback from LBH senior management has been extremely positive. Click here to read more
The City of London Copy
Since 2008, The City of London Corporation have worked with TCM in training and implementing an internal mediation scheme.
TCM have been working with Islington Council to fully implement and integrate their internal mediation scheme. They have implemented mediation skills training across the board, resulting in them creating a team of their own expert accredited internal mediators.
Kent County Council
Kent County Council worked with TCM to train up to numerous members of staff in 3-day conversion course.
Bath & North East Somerset Council
Bath & North East Somerset Council commissioned TCM to train their senior employees in practical mediation skills.
Hastoe commissioned TCM for the design and delivery of the Better Resolutions programme. This equipped managers with the skills to manage conflict, resolve disputes and grievances, whilst coaching others to do the same.