An unrivalled repository of conflict management mediation, employee relations and leadership resources.

The resources section is the jewel in the crown of The TCM Group’s website. This section contains a plethora of resources. checklists, videos, webinars, reading lists, white papers, articles and press clippings that are widely accessible and informative. The materials here are designed to be used by people who are keen to find out more about TCM, by students, by delegates on our courses or management development programmes, by authors and bloggers, and by academics and scholars. We hope that you find what you are looking for. If you are seeking a particular piece of information that you can’t find here, please let us know and we will try to locate it for you. We welcome contributions from guest authors or bloggers. If you are interested in posting an article on the TCM website please contact us via our online contact form and we’ll be in touch

Many thanks, The TCM Team!

ps – we are always adding new content to this section. Please bookmark it and come back regularly to make sure that you don’t miss out.

TCM TV: Videos and Webinars

TCM TV includes numerous videos, recordings from events and conferences plus specialist webinars and videocasts.

See our Videos and Webinars

Whitepapers and Articles

This section includes a library of papers, articles and white papers spanning mediation, ADR, leadership, employee relations and human resources.

See our Whitepapers & Articles

Recommended Reading

This section is designed in partnership with Amazon. It includes recommended reading spanning every area that TCM is passionate about.

See our Recommended Reading


This section contains a definitive overview of the theoretical models, principles, processes and practices that underpin our work at TCM.

See our Glossary

Toolkits & Checklists

This section contains valuable toolkits and checklists which will help you to embed a person centred and values based culture within your organisation.

See our Toolkits & Checklists

Resolution Policy™

The traditional grievance and disciplinary procedures have failed and are no longer fit for purpose. The Resolution Policy™ offers a much needed alternative.

See our Resolution Policy