Team Facilitation Skills

Learn how to resolve team and group conflicts

When teams experience destructive conflict, they may become divided, damaged and dysfunctional. In a dynamic and diverse workplace, conflicts increasingly involve multiple parties.

This two day programme will equip mediators, facilitators, coaches and change agents with the skills and processes that they need in order to resolve team conflicts across a diverse range of industries.

The course is delivered by TCM’s highly experienced accredited facilitators who draw upon their vast depths of knowledge and experience to ensure that delegates become industry standard team mediators.

The course provides experienced mediators, coaches and facilitators with the skills and tools needed to resolve a wider range of internal disputes.

Delegates who successfully complete this course are able to refer themselves as a TCM Accredited Facilitator, and will be awarded a certificate and logo.


Understand the nature and the impact of conflict within groups and teams.

Facilitate a complex team conference with multiple parties and multiple issues.

Possess the key skills and strategies they need to resolve team and group conflicts.

“This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!” - Workplace Mediator at GCHQ

Key Facts

Suitable for mediators, facilitators, coaches and change agents.

£495 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London