National Certificate in Healthcare Mediation

Equipping you to resolve disputes between staff members, and incivility complaints raised by patients.

The National Certificate in Healthcare Mediation™ is a fully interactive, instructor-led OCN accredited mediation skills programme that enables healthcare professionals to learn essential skills and principles for mediation, practice skills and demonstrate competency to be a healthcare mediator.

Since 2001, The TCM Group have been transforming the way healthcare organisations across the UK handle conflict. Central to this has been the training of TCM Accredited mediators who are equipped to rebuild damaged working relationships amongst a range of staff groups.

Healthcare organisations we’ve supported across the years include Kent Community Health, London Ambulance Service, Northumbria Healthcare, The BMA, and many more. Delegates who successfully complete the course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

The National Certificate in Healthcare Mediation™ was one of the first accredited mediation courses available to healthcare professionals in the UK. We pride ourselves in delivering a world-class course to delegates. Don’t just take our word for it, please click here to read the several hundred testimonials from previous delegates.


Mediation is effective at resolving a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.

It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.

Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost healthcare organisations a huge amount of money each year.

Mediation is also a valuable tool for mediating conflicts and incivility complaints raised by patients. Trainees will develop their skills through interactive role-plays involving both inter-staff and patient-centred disputes.

Mediation helps people sort out their differences – often in just one day. That’s why more and more healthcare organisations are training their staff to mediate in workplace disputes.

“If you are a Leader, Manager, HR or OD professional looking to develop a culture of early resolution in your organisation – this course is for you!” Maria Stevens, HR Business Partner at North Cumbria Integrated Care – National Certificate in Healthcare Mediation

Key Facts

Suitable for line managers, human resources and employee relations professionals, union officials and anyone who may be required to undertake a mediation to help people resolve conflict in the healthcare setting.

£1,595 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.


Further information

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London