National Certificate in Workplace Mediation

How to become a TCM Accredited Mediator.

The National Certificate in Workplace Mediation™ is a fully interactive, instructor-led OCN accredited mediation skills programme that enables participants to learn essential skills and principles for mediation, practice skills and demonstrate competency to be a workplace mediator.

We have been running this since our formation in 2001 and trained several thousand mediators who are now using their mediation skills to resolve complex workplace issues. Organisations who have partnered with TCM to train mediators through the National Certificate in Workplace Mediation™ include: HSBC, Royal Mail, BA, TSB, Network Rail, National Express, Marks and Spencer, BT, The Metropolitan Police, The Home Office, DWP and Ofcom, plus numerous other Whitehall departments, universities, hospitals, police forces and councils. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

The National Certificate in Workplace Mediation™ was one of the first accredited mediation courses available in the UK. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read the several hundred testimonials from previous delegates.

Download the full course syllabus: National Certificate in Workplace Mediation – Detailed Syllabus


Mediation is effective at resolving a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.

It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.

Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.

The National Certificate in Workplace Mediation course is superb. There are so many courses to choose from, and I found it hard to know which one to pick. I was very impressed with the depth of information about how people behave in conflict and the reasons behind this; and also the range of different techniques, conflict models and approaches that can be used to ensure that the process has the best chance of success. The course was a great mixture of theory and putting things into practice. TCM’s mediation model is a really good structure, and I left the course feeling equipped and keen to mediate. I thoroughly enjoyed this course and found it very energising. I would 100% recommend it. - Jenny Elkeles, Corporate Governance Manager at the British Medical Association (BMA)

Key Facts

Suitable for anyone who has a role that deals with issues in the workplace, including in house mediators, HR, ER & OD professionals, union and employee reps, business leaders, managers and consultants.

£1,795 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Upcoming Course Dates

Further information

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


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TCM Accredited Mediator

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