Confident Conversations (For Healthcare)

This course helps learners to develop essential skills for everyday management within the healthcare setting.

This is a highly interactive programme designed by the communication experts at TCM. The course helps learners to develop essential skills for everyday management within the healthcare setting.

Delegates will learn how to address important issues in a confident manner with skill, confidence and empathy. Offering a proactive and hands-on approach to teaching, the TCM trainers equip delegates with competency to have those crucial conversations and prevent disputes from escalating out of control and impacting upon patient care.

The ability to manage difficult conversations is one of the cornerstones of effective healthcare management. On this course, delegates learn how to hold conversations that enable them to nip issues in the bud and give feedback to their team concerning performance or behaviour issues such as punctuality, absence, or styles of communication. Delegates also learn how to prevent conflicts escalating, understand barriers to communication, how to overcome them and how to handle challenging behaviours. Through active participation and experiential learning, delegates develop confidence to secure sustainable outcomes.


Develop constructive conversations with employees and teams.

Promote well being by developing a positive, co-operative and supportive team environment.

Spot problems early and nip issues in the bud before they escalate

Handle strong emotions with confidence, care and compassion.

Identify and respond to disputes and grievances.

Facilitate the management of change.

Promote and support informal resolution of employee and customer complaints.

I can be on call outside usual working hours and it can feel like everyone wants a piece of you at the same time. Patient issues can become more difficult, there are fewer staff and the situation becomes quite stressful. I have certainly applied the learning. I’ve more awareness of how to prioritise and how to prevent something from escalating. I’m more patient. I take a pause before I act and I’m more aware of what I’m saying. It’s been very positive.” TRAINEE PSYCHIATRIST FROM AN NHS MENTAL HEALTH TRUST

Key Facts

Suitable for all healthcare managers, trade union representatives and HR professionals.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Further information

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


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