Core Mediation Skills

Learn how to nip workplace conflict in the bud!

This one day course presents managers and HR professionals with the core skills that they need to understand how, and why, disputes occur and how to respond when they do. The course develops the core competencies that managers and HR professionals require to resolve workplace disputes between two employees within their organisation at the early stage of the grievance process.

The course utilities best practice in all aspects of mediation and conflict management and our highly experienced trainers help participants to embed mediation into their portfolio. We provide the skills and strategies that managers need to nip issues in the bud – before they escalate out of control. We recommend that all managers and leaders along with Personnel, HR, ER and OD assistants, managers and directors attend this course. This course can also act as a ‘stepping stone’ to more formal mediation and dispute resolution training for HR professionals who wish to develop these skills further.

Core Mediation Skills™ is one of the most well recognised conflict resolution skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.


Be able to respond calmly and neutrally during mediation.

Use a range of active listening and reframing skills to move a situation forward.

Understand how to create and manage boundaries and set clear goals.

I just wanted to thank you for your emails regarding the mediation training yesterday. It was my first day back from annual leave however, a brilliant afternoon with the trainer Jerome, and the other delegates. Very educational and some brilliant easy to remember tips and analogies. I think, like most, face to face is much better but with Jerome’s support we managed to get through the afternoon with a bit of IT learning thrown in lol! - Tina (Corrina) Beer, HR Business Partner (South West Work and Health Group) at Department for Work and Pensions

Key Facts

Suitable for all types of managers (junior, middle, senior); supervisors and team leaders.

£295 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.


Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.

TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London