Essentials of Mediation

The skills and strategies to resolve complex and challenging employment, workplace and labour conflicts.

This OCN London accredited three day course is unit one of the National Certificate in Workplace Mediation™.

Essentials of Mediation™ covers the key areas to develop the core competencies required to undertake mediation case work within the workplace. The programme trains individuals to the highest standards in mediation best practice (via the FAIR mediation model), active listening, non-violent communication (NVC) and problem-solving.

We have been running this course for many years and have trained several thousand mediators who are now using their mediation skills to resolve complex workplace issues.

Organisations who have partnered with TCM to train mediators through Essentials of Mediation™ include: RSPCA, Bloomberg, British Standards Institute, Veolia and many more. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.


Mediation is effective at resolving a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.

It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.

Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.

“A superb course, lots of highly practical theory and useful models that I will be able to apply in my daily work immediately. The theory was illustrated by real-world examples and the roleplays allowed us the time to practice our skills. I will use these skills on a daily basis in my conversations with employees and managers, and employ the FAIR framework in future mediations.” - Jordan Fleary, EMEA Employee Relations at Bloomberg 2021

Key Facts

Suitable for line managers, supervisors, human resources and employee relations professionals, union officials and anyone who may be required to undertake a workplace mediation to help people resolve conflict in the workplace.

£995 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Further information

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London