This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role. The course is delivered by some of the top mediation trainers in the UK and it is powered by TCM’s award winning FAIR Mediation Model™

HR, Union officials, supervisors, managers and leaders are spending more time, money and energy working with conflict and negotiating outcomes to difficult situations. This course is based on our extensive experience of training mediators and undertaking mediation interventions in a wide array of organisations. The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances, conflicts and disputes to a constructive resolution.

In an increasingly diverse working environment, coupled with the introduction of a raft of new employment legislation, it is essential that HR, unions, managers and leaders have the skills that enable them to meet the expectations and needs of their stakeholders. Mediation and dispute resolution skills are central to modern management.

Practical Mediation Skills™ is one of the most well recognised conflict resolution skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.