HR as Coach & Mediator™ has always been delivered face to face. However, we are now also able to offer this as an online learning course. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 4 delegates or more. Online courses are delivered via Zoom.

Module 1: Shaping Conflict to Resolution

Module 2: Listening to Understand (Active listening and the Mediation framework)

Module 3: Coaching Conversations

Module 4: Emotional Intelligence and how we can use it in our roles

Module 5: Applying Positive Psychology to coach and lead our teams

Coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.

Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).

Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.

Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

Training delivered by a world class trainer who has practical experience of the subject being taught.

The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.

Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.

A course evaluation report to help you to measure the impact of the training one month after the course concludes.

A customer review meeting onsite or via a video call.

Onsite refresher training (0.5 days) or a webinar for all delegates 6 months after the course concludes (we run this as a clinic to help delegates address any challenges that they are facing).

Regular reviews as part of TCM’s customer journey. This journey tracks against the Kirkpatrick four level evaluation system.

Discounted CPD events in years two and three.

This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.