Increasingly, HR/ER professionals, managers, leaders and others are being called upon to spot, prevent, and resolve workplace disputes and conflicts before they escalate or explode. In the new conflict resolution reality, modern organisations are adopting a resolution focus and need to build a pool of skilled, trained mediators and facilitators.

This one or two day programme specially designed for HR and ER professionals, leaders, managers and union reps builds on their experiences of dispute and conflict resolution. The programme provides managers and leaders with the skills,
competencies and strategies to undertake effective dispute and conflict resolution as part of their existing role.

The course offers a tried and tested model of mediation along with a series of practical tips and guides to secure a constructive resolution in workplace disputes and conflicts. It also enables participants to provide coaching and support
for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures