Conflict Management for Managers™ has always been delivered face to face. However, we are now also able to offer this as an online learning course. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

Understand the nature of conflict including the cultural, systemic, situational, emotional, relational, and psychological factors that can cause or perpetuate conflict at work.

Understand the life cycle of a conflict and develop strategies for managing conflict at each of the 4 stages.

Recognise the different responses to conflict using models such as the Thomas Kilmann Instrument (TKI).

Recognise, and be able to measure and evaluate the human and organisational costs of conflict at work.

Develop skills and strategies for transforming dysfunctional conflict to functional dialogue.

Understand how the principles of emotional intelligence, positive psychology, non-violent communication, systems thinking, behavioural science (nudge theory), and principled negotiation can assist managers and leaders to manage conflict at work.

Develop skills necessary to develop and preserve the psychological contract.

Promote a conflict competent culture across your organisation.

Participants will understand the nature of conflict

Be able to set up and manage facilitated conversations with care and control

Use key skills and techniques to prevent and resolve conflicts before they escalate

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

Training delivered by a world class trainer who has practical experience of the subject being taught.

The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.

Free copy of the TCM Delegate Pack.

One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.

Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.

A free refresher workshop or webinar 6 months after the training concludes.