Customer Testimonials

“The Workplace Mediation course surpassed my expectations. I would highly recommend this course. The trainer was excellent – he is clearly a very talented mediator and he shared his valuable experience and knowledge and created confidence in us as mediators. The role plays were the most useful as they highlighted how challenging mediation is and provided a safe environment for us to practice what we had learnt. I hope to be able to use the skills and strategies learnt in practice at work by offering mediation ahead of matters escalating to formal grievances.”

Hannah Goodacre, Employee Relations Specialist at Morgan Stanley – National Certificate in Workplace Mediation

---

“TCM and its Mediation and Resolution Framework is the future of the workplace. We must normalise mature and adult behaviours in the workplace, to build successful and meaningful cultures for the workforce of the future. The employer / employee relationship is no longer built on the foundation of a Contract of Employment – it is a mutual contract between two parties, both of whom have expectations, needs, wants and values. The outlook of TCM and their practices are inspirational to me as a HR Professional. I think given my role as a HR Business Partner almost all of the skills and strategies end themselves to my day job – how I help to manage emotions and identify the needs and impacts in complex Employee Relation cases, I also think there is a clear skill in influencing and reframing the thoughts and feelings of others in a more positive light which will be great for my senior stakeholders. ”     

Sarah Puleston, People Business Partner at Pret A Manger – National Certificate in Workplace Mediation

---

“Fantastic mediation course with Stephen Adams of TCM, really engaging, concrete tools and approach.”

Alison Osborne Frank, HR Officer at World Health Organisation (WHO) – National Certificate in Workplace Mediation

---

“A brilliant course, I learnt a lot of different skills and techniques and it solidified a lot of work we currently do in our business, having it
aligned through this training was great. Harriette, our trainer was fantastic, the training was well paced and exercises helped us apply
the techniques she talked us through. Would recommend this course to others. Thank you.”

Monica Masson, ER Advisor at WW UK – HR as Coach & Mediator

---

“I honestly cannot recommend this course enough – it’s an absolute must not only for those looking to go into the world of mediation but for anyone who is looking to strengthen their knowledge on building good relationships and handling difficult situations. I honestly don’t think anything else could have been done to improve the course – the trainer Stephen was fantastic as was Harriette who undertook our assessment. I’m hoping to strengthen the skills within work I already do in conflict management and to be able to do some mediating contract work too. I wouldn’t hesitate to recommend to friends and work colleagues.”

Amanda Orchard, Amanda Orchard Events – National Certificate in Workplace Mediation

---

“The mediation training was very professional, providing very good quality in the teaching and very pleasant support from all people. I come out of it with a great satisfaction and with the feeling that I did a great step forward. I enjoyed the role play as mediator but all other elements from the course were really useful too. The skills taught are useful not only for mediation but also in many other areas.”

Damien Krauth, IT Officer and Head of Transition Management Sector at eu-LISA – National Certificate in Workplace Mediation

---

“The course was fantastic! Our trainer was really engaging, and I enjoyed the final two assessment days the most, when everything was put into action. I felt that having input from the other mediators was really beneficial. I would have preferred to attend the course in person but Zoom worked better than I thought. I will use the skills learnt to act as a mediator within the workplace.”

Alison Lindsay, HR Manager at Thames Hospice – National Certificate in Workplace Mediation

---

“I enjoyed the possibility to practice the new acquired skills in the breakout rooms. I have done other mediation or conflict resolutions trainings that were more “free style”. I really enjoyed the framework you give to the mediation processes, which is something structured but at the same time flexible, which means that you can adapt it to any type of organization/company. I think the training exceeded my expectations. I am pleasantly surprised how well and interactive it is even over video conference. Of course I missed the interaction and networking with the other participants, but I think it is a good compromise to be able to do this course online.”

Donna, HR Officer at eu-LISA – National Certificate in Workplace Mediation

---

“One of the best courses I have attended. I genuinely learnt many new skills and feel confident that I can mediate successfully. It would have been lovely to be together in person but was well adapted for the remote set up. I am hoping to use the skills I have learnt to develop an in-house mediation service.”

Hannah West, People Project Lead at Solent NHS Trust – National Certificate in Workplace Mediation

---

“The course was really well organised and well run. It was great to meet the other delegates and learn some new skills. The role plays were challenging but really enjoyable and enabled us to put what we had been taught into practice. I will be advising line managers on how to carry out mediation with their employees, and also carrying out mediation myself for the business. Overall it was a great week – thank you The TCM Group!”

Jenny Hannon, Employee Relations Advisor at Interserve – National Certificate in Workplace Mediation

---

“The National Certificate of Workplace Mediation was an excellent course delivered by a superb trainer and two excellent and supportive assessors. They all made the course, which does require a great deal of work and focus, extremely enjoyable, challenging but safe and most of all, left you feeling as though everyone who attended had the skills to become effective mediators. The role plays were the most useful. Not always easy but our trainer was great at creating the supportive environment to try new skills, make mistakes and focus on the key learning. The only thing that would have improved the course was doing it F2F and we all understand the reasons why that isn’t possible at the moment. I am hoping to introduce mediation as part of a wider move from Discipline and Grievance to Resolution across our organisation. I will use the skills I have learned to both be a mediator within that new framework in order to achieve better outcomes from conflict situations but also to better coach managers in having difficult conversations. I would highly recommend the event to anyone who wants to be mediator.”

Jonathan Goodger, Employee Relations Manager at Ipsen Biopharm – National Certificate in Workplace Mediation

---

“I feel so fortunate to have had the opportunity to be trained and to receive expert knowledge from Johanna. Her style was supportive, inclusive, the pace was just right, and she demonstrated such knowledge in the subject that fills me with confidence. I have learnt so much, I cannot wait to be able to get practising! I have already emailed a mediation company nearby to me to ask if I can observe their practice! In the meantime, the skills can, I believe be applied to facilitated discussions. On a personal note, I also applied my learning at the weekend when having to break up a disagreement between my 6 and 9 year olds – which was great practice! Every part of the week has been seamless – which can’t be easy on zoom. Thank you to Johanna, Emily, Alex and Polly. This presents great opportunities within my organisation and hopefully opens another chapter in my career.”

Vicky Butler, People Project Lead (Mediation) at Solent NHS Trust – National Certificate in Workplace Mediation

---

“Despite the course being online, I felt that there was great camaraderie amongst the delegates. Johanna’s teaching style really brought the group together and made the subject come to life. No question was too irrelevant/silly. Johanna’s own mediation experiences assisted in better understanding the concepts. The scenarios cover a variety of situations I would expect to face, so good to have dealt with these and experience some of the tensions. Would recommend!”

Anna-Sarah Jenkins, Head of Employee Relations EMEA at the Bank of New York Mellon (BNY Mellon) – National Certificate in Workplace Mediation

---

“The trainers at TCM are outstanding, they have the right amount of challenge and support needed when learning something new. I particularly enjoyed learning the theory behind the techniques, really interesting to understand the theory behind the logic. I will use the skills and strategies taught to try and encourage conflicts to be reconciled before they become unmanageable or formal grievances are raised.”

Clara McSweeney, HR Business Partner at MTR Elizabeth Line – National Certificate in Workplace Mediation

---

“The trainer was very professional, knowledgeable and kept us all engaged. The training was fun, at times intense, but overall relevant, informative, and thought-provoking. I think in everyday interaction a lot of the skills taught are relevant. The PIN model is a great one to use to try and get people on the same page and I have had the opportunity to use this already. I also think reframing is invaluable to take the sting out of the situation so to speak. I enjoyed the breakout sessions which allowed you not only to interact with your colleagues but share perspectives and own experience.”

Maura Grossi, HR Business Partner at Mercedes-Benz Parts Logistics UK – National Certificate in Workplace Mediation

---

“The course was interesting and fun. I enjoyed the role play; having the opportunity to participate as mediator and party really allowed for you to get into the head of each which gave a greater understanding from both sides. I’m really glad that roleplay was introduced from day one so we were eased into it rather than being dropped into it on assessment day. The Delegate Zone was a good area with all resources at hand and the knowledge and skills of the trainer was excellent.”

Michelle Richardson, HR Manager at Cleveland Fire Brigade – National Certificate in Workplace Mediation

---

“I can highly recommend TCM and their National Certificate in Workplace Mediation in particular. A wonderful learning experience, with a great trainer administered impressively by a high-quality company.”

Philip McLeod, Portfolio Management Office Manager at HMRC – National Certificate in Workplace Mediation

---

“I enjoyed meeting likeminded individuals who will continue to be a supportive network and the structure to the mediation process to ensure psychological safety for both the mediator and the parties. Emily was very helpful and provided informative information via the Delegate Zone to read beforehand, which was easily accessible and a great source of knowledge. The trainer was fantastic! Flexible in their delivery and ensured that we ‘wouldn’t fail on her watch’. Open to suggestions and gave us all time to process the information, the trainer created a safe and inclusive learning environment. I will use what I have learnt to facilitate and further development of an inclusive mediation service in our organisation.”

Sonia Pearcey, Ambassador for Cultural Change/Freedom to Speak Up Guardian at Gloucestershire Health & Care NHS Foundation Trust – National Certificate in Workplace Mediation

---

“The course was insightful, enjoyable and worthwhile. I found the group conversations and role play useful. It was good to hear the experiences and knowledge from other participants, all of which added to the overall knowledge learned. Given the challenges of COVID, the course administration and set up were handled very well. I am looking forward to being able to use all that I have learnt in practice.”

Emma Redfern, HR Advisor at Surrey Choices – National Certificate in Workplace Mediation

---

“I did a lot of research when I was deciding which organisation to train with to become a workplace mediator. I had also completed some inhouse training with TCM previously. I was happy that I did choose TCM who are a leader in the field of workplace mediation. The online course was well structured and informative, I particularly enjoyed the mixture of theory and practical experiential practice. I learned a lot from observing the different stages of mediation and the role plays. The trainer was excellent, very experienced in mediation and clear in her communications. I can’t think of anything that would have made the course better.”

Louise Rance, Director at LMR Consulting – National Certificate in Workplace Mediation

---

“As a practitioner of many years in the field, I was very pleasantly surprised by the simplicity in the structure and the great value in holding to it, using obvious skills. This will be most helpful in ensuring progress, focus and sustained commitment. We tend to allow these processes to wander – this provides the tools to achieve the same result quicker and more sustainably. Clearly needs lots of experience to hold to the course material – excellently managed. Calm and un-hurried but carried us through perfectly on time!”

Michael Jarvis, Head of HR Consulting – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation course delivered a thorough, well-structured and engaging learning experience, with plenty of opportunities to put theoretical learning into practice in role-plays. The assessed mediation day was a tiring one, but ultimately a rewarding and valuable learning experience. I have learned a lot not only through direct experience (with constructive, critical feedback) but also by observing and giving feedback to other delegates. I will be offering mediation as part of my HR Consultancy work, so I hope to have a real case to mediate in the near future. In the meantime, I plan to practise the core skills (open questioning, active listening, summarising and demonstrating impartiality) in my ongoing HR work, for example, when managing disciplinary or grievance investigations.”

Sarah Smith, HR Consultant at SSHR – National Certificate in Workplace Mediation

---

“I attended the National Certificate in Workplace Mediation in September 2020 and I have come away from the course fully knowledgeable in workplace mediation. The skills and techniques I have gained from the course have me convinced that this is the best way to resolve workplace conflicts. As an online course, the trainer did very well in keeping us all motivated and engaged, the course content meant that we were engaged throughout the three days on training. I would recommend anyone struggling to resolve a workplace conflict to attend this course.”

Veronica Leigh-Hanson, HR Consultant at HR Professionals Ltd – National Certificate in Workplace Mediation

---

“It has been an extremely interesting experience and I am happy I decided to enrol in the course. The programme is a good mixture of practice and theory and it is well balanced also in terms of contents. It was also a real pleasure to meet and do the training that are outside my working environment to confront and share practice from other organisations. The trainers have been helpful, clear and very supportive. I also enjoyed the side opportunities such as the interview with David Liddle on his new book and also the workshop with the network of mediators. It is a full and complete programme. I am interested to receive news on the training opportunities offered by TCM so I will continue to read the weekly newsletter with interest.”

Sabina Nari, Country Coordinator Jordan at European Training Foundation – National Certificate in Workplace Mediation

---

“I found the training incredibly beneficial and learnt so many valuable skills I can take forward in my role as a HR professional. The training was fun and well put together.”

Libby Volpe, Workforce Officer – Corporate Division at James Paget NHS Foundation Trust – Practical Mediation Skills

---

“A very useful course for a HR Practitioner.”

Binu G Mulloor, HR Consultant at oneSource – HR as Coach & Mediator

---

“Brilliant training for HR professionals.”

Wendy Roberts, HR Consultant at oneSource – HR as Coach & Mediator

---

“An excellent course to either refresh skills or learn new – would highly recommend.”

Melanie Funnell, HR Business Partner at Orbis – Practical Investigation Skills

---

“An inspiring course for all investigators no matter what amount of experience you have had.”

Pippa Barham, HR Consultant at Orbis – Practical Investigation Skills

---

“A well designed course that works well in a virtual environment.”

Clare Terry, HR Consultant at Orbis – Practical Investigation Skills

---

“TCM are important and inclusive champions of positive change in workplaces. Their candour is refreshing, for example they publicly call out traditional HR warning and discipline-based processes as being ‘horrible’ (I fully agree, having witnessed – as a workplace mediator – the destructive effect grievances have had on so many people, which could have been avoided by professional mediation at an earlier stage). While TCM are realistic that fair formal measures are still needed in situations in which all informal routes have been exhausted, David Liddle and his team are eloquently vocal advocates of the Resolution Revolution – with the focus firmly placed on positive interventions like coaching, facilitated discussions and mediation which are needed today as much as any previous time in history, as we all focus on redefining ‘normal’.”

Marianne Schoenig, Blueintogreen Mediation – People & Culture Essentials

---

“The mediation training was undertaken virtually and was as I understand it the first one that TCM had done this way so there were reservations however, even though all participants were in different locations and the trainer in London, this did not hamper the training. The use of Microsoft Teams enabled the role play to be undertaken and it went well. Everyone was able to take part and were able to try each role. The training built up well in order that trainees learnt at a good pace in readiness for undertaking a mediation situation. By the end of the training I definitely felt confident enough to undertake quite difficult mediation situations. The trainer’s knowledge was exceptional. She made it interesting as she used examples from her own experiences as a mediator.”

Judy Stafford, Workforce Manager at Velindre University NHS Trust – Practical Mediation Skills

---

“The session on Values-based Leadership was very interesting and informative. Claire was knowledgeable and encouraged us to share examples and ideas during the session in a supportive way. I found the learning to be thought provoking and it gave me a greater understanding of how to work with managers and staff teams to embed a values-based approach in my own workplace.”

Carolyn Isles, OD Facilitator (Culture and Wellbeing) at NHS Wales Shared Services Partnership (NWSSP) – Values Based Leadership

---

“Having attended a course by TCM, I can honestly say that the techniques that were shown as well as when to deploy them are excellent and can be used for both personal use and for the business as a whole. This results in better outcomes and relationships with the people you come into contact with. Excellent!”

Alan Gardner, Banker & Union Rep at TSB – National Certificate in Workplace Mediation

---

“I have been interested in mediation for a long time – having seen the damage done by grievance cases. This course was interesting, lively and informative.”

Joanna Hardman, Deputy Head of Children’s Therapies at St George’s Healthcare NHS Foundation Trust – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation was a fantastic course that was made even better by Jerome’s excellent delivery. His unique style, passion and experience in the area of mediation made it a thoroughly rewarding, enlightening and refreshing way of learning. Many of the skills and models used in mediation are transferable and can applied in other areas of HR, which was another added bonus of attending the course, so not only can you attain a professional and meaningful professional qualification, but you can use the learning and knowledge to other areas of HR work. A brilliant course – thank you TCM. And high five to Jerome!”

Tommy King, HR Consultant at Beststart HR – National Certificate in Workplace Mediation

---

“The team at TCM are professional and demonstrate the values of the business before, during and after the event. The high standard of knowledge in the team is obvious plus the ability to share that knowledge in a relevant and easy to understand way is most welcome. Plenty of time to ask questions and discuss is important to me and my learning style, the team were able to allow time and space for different learning styles while on the course.”

Julie Foster, Resolution Consultant

---

“I really enjoyed Bola’s delivery of our course and it wasn’t what I was expecting at all. It has made me look at conflict issues in a whole new way and has given me skills to deal with difficult situations or issues.”

Maggie Beattie, Manager at Harry Corry – Coaching & Conflict Management

---

“This conflict management training was great. It was tailored to our needs and delivered in a simple straight-forward manner. It was extremely interesting and completely held my attention from start to finish.”

Jackie Quill, Store Manager at Harry Corry – Coaching & Conflict Management

---

“Thanks for a really good interactive two days. It has given us all the confidence to persevere with those difficult conversations with “Bob” and Susan” and realise that every time we fail, this makes us stronger and more likely to succeed the next time!”

Anna Blackburn, Consultant at James Paget University Hospital – National Certificate in Workplace Mediation

---

“The trainers were great, and the training practical and outcome focussed with plenty of opportunity to practice the skills being taught. Interactive and enjoyable.”

Britt van-Rooyen, Divisional Operations Director at James Paget University Hospitals NHS Trust – National Certificate in Workplace Mediation

---

“The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict int he workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity.”

Lorraine Nixon, Head of Secretariat & Freedom To Speak Up Guardian at Princess Alexandra Hospital – Managing Conflict Masterclass

---

“I really found the training beneficial as I have learnt along the way with no formal training. This course is brilliant for all employees involved in investigations. It helps ensure there is a tool kit for people to follow.”

Vanessa Crispin, HR Consultant at The HR Net Ltd – Practical Investigation Skills

---

“I just wanted to thank you for your emails regarding the mediation training yesterday. It was my first day back from annual leave however, a brilliant afternoon with the trainer Jerome, and the other delegates. Very educational and some brilliant easy to remember tips and analogies. I think, like most, face to face is much better but with Jerome’s support we managed to get through the afternoon with a bit of IT learning thrown in lol!”

Tina (Corrina) Beer, South West Work and Health Group HR Business Partner at Department for Work and Pensions – Core Mediation Skills

---

“I trained with TCM a number of years ago following a recommendation from a friend; as a HR Consultant I work with a range of businesses and charities and have frequently utilised mediation skills, training and experience to facilitate difficult conversation, relationship and team breakdowns in communication with positive results.”

Barnes Restall, HR Consultant – National Certificate in Workplace Mediation

---

“TCM would definitely be my first port of call were we to need any senior level mediation/dispute resolution support.”

Christiane Jenkins, Director of Corporate Governance at London Councils

---

“I had my training with Jerome back in November 2018. It was the first time I had enrolled in mediation and where I had very very basic knowledge – the training, support and after care was great! I felt comfortable after a few sessions, knowing that if there was anything I was unsure of, I was able to go back to the team and they would help. The course itself, although packed with information, Jerome was very good at explaining each part and kind of testing us to ensure we were all continuously engaged. I would highly recommend using The TCM Group for mediation training.”

Sharon Martin-Manning, Data & Development Officer at Metropolitan Police Service – Practical Mediation Skills

---

“This is a really exemplary mediation course. I have been on a previous course, and this was incomparably better. The trainer was a real expert, and he was very inspiring and energising. I thoroughly enjoyed it and I would really recommend this course. There seem many courses to choose from, but you really can’t go wrong with this one. It will certainly equip you to start mediating, and also give you the appetite to learn more.”

Jenny Elkeles, Corporate Governance Manager at the British Medical Association (BMA) – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation course is a must for anybody considering to move into the field of workplace mediation, or even just to add it as another string to your bow. Many of the theories discussed during the course can be applied to other aspects of HR work; indeed, these can be applied to issues outside of the workplace as well. The 5 days goes quicker than you can imagine, which is the best indication by far of how enjoyable, refreshing and rewarding the course is. I would highly recommend it without hesitation.”

Tommy King, HR Consultant at Best Start HR – National Certificate in Workplace Mediation

---

“I was so looking forward to this course with high expectations and it didn’t disappoint .The 6 day course was intense but I enjoyed every moment of it. I learnt so much in the short space of time and could not fault our trainer who was so knowledgeable, so engaging and instilled confidence in us as a group throughout the course. I built on skills I already had and developed new ones throughout the 6 days.Be prepared to out the time in with the post course work. I cant wait to put my learning and new found skills into practice. A superb course that I would highly recommend.”

Natasha Smith, HEO Manager at Department for Work & Pensions (DWP) – National Certificate in Workplace Mediation

---

“I attended the The National Certificate in Workplace Mediation™ 5 day course and found the whole course really rewarding and was above my own expectations. The instructors are all very experienced and provide clear explanation and guidance across the structure of the course.
Looking forward to putting my skills to full use.”

Lee Bushby, Head of People Planning – Places for Growth (PfG) – Office of Government Property – Cabinet Office – National Certificate in Workplace Mediation

---

“Just completed 5 days of mediation skills training and I can highly recommend the course. It’s been a truly amazing experience, from meeting a wonderful group of co-learners (all of which have become friends), to the legendary coaching and support provided by the trainer, whose energy and passion were both engaging and encouraging. What I liked most about the entire programme is the ability to practice, practice and practice the skills and tools we learnt in a completely safe environment. We were also very fortunate to have the pleasure of meeting and working with Elizabeth, a TCM mediator who has many years experience and provided valuable insights. A big high five to the entire team and co-learners, now I’ve just got to concentrate on the portfolio to consolidate my learning! Thank you for everything you shared!”

Lynn Earnshaw, HR Manager at Deloitte – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation course is superb. There are so many courses to choose from, and I found it hard to know which one to pick. I was very impressed with the depth of information about how people behave in conflict and the reasons behind this; and also the range of different techniques, conflict models and approaches that can be used to ensure that the process has the best chance of success. The course was a great mixture of theory and putting things into practice. TCM’s mediation model is a really good structure, and I left the course feeling equipped and keen to mediate. I thoroughly enjoyed this course and found it very energising. I would 100% recommend it.

Jenny Elkeles, Corporate Governance Manager at the British Medical Association (BMA) – National Certificate in Workplace Mediation

---

“The course was inspiring, insightful and thought-provoking. Watching the course structure cleverly unravel the mediation process into a resolution. I also liked the clever tools to use to resolve conflict.”

Dianne Bradbury, Nurse Manager at Center Parcs (Woburn Forest) – National Certificate in Workplace Mediation

---

 “Best course I have even been on! Extremely well structured and delivered – inspirational and motivational. Can’t wait to put the skills into practice!”

Natalie Kershaw, Exec Accommodation Manager at Center Parcs – National Certificate in Workplace Mediation

---

“Thought-provoking and informative course – many management skills learned that will be applied in my daily work. The practical assessment enabled me to process the different elements of holding a mediation conversation.”

Jay Hookins, Deputy Leisure Manager at Center Parcs – National Certificate in Workplace Mediation

---

“Excellent training providing not only mediation skills to use in the workplace but also valuable life skills.”

Amanda Morison, Deputy Spa Manager at Center Parcs – National Certificate in Workplace Mediation

---

“Best course I’ve been on in a long time – I loved all of it! The trainers were so enthusiastic and encouraging.”

Fiona O’Leary, HOD Housekeeping at Center Parcs – National Certificate in Workplace Mediation

---

“Very engaged trainers who are incredibly passionate about their roles, and sharing their knowledge and experience.”

Michael Dennison, Duty Village Manager at Center Parcs – National Certificate in Workplace Mediation

“The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict in the workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity.”

Lorraine Nixon, Head of Secretariat & Freedom To Speak Up Guardian at Princess Alexandra Hospital

“An enjoyable, interesting and well-taught course that covered a very wide scope. It allows me to ensure that investigators are compiling good, well structured reports. Hopefully this will help things to improve. Another informative and well-structured course delivered by TCM.”

Simon Campbell-Gurry, Trade Union Lead at NATS – Practical Investigation Skills

“This course was delivered excellently, it not only gave me skills, but gave me confidence in managing what can be the most difficult part of working life. I enjoyed all elements of the course, especially the expertise and meeting others. The theory really helped the practical to work. I will use what I have learnt when asked to lead an investigation, to support others undertaking an investigation and to review investigations that I commission.”

Susannah Marsden, Director of Student and Academic Services/Registrar at City, University of London – Practical Investigation Skills

“I would like to thank TCM for enabling us to provide Mediation Training to our staff in Powys Teaching Health Board. The content was extremely informative and incredibly useful. Personally, I found it very educational and enjoyable, partly due to the way the day was structured and partly due to the fact our trainer was a warm and lovely person. I appreciate the trainer was flexible as we work in a busy environment and often have to adjust our day depending on the unexpected priorities. I appreciate we had an opportunity to do some practical exercises – this is exactly what I have expected from the training. I believe the staff who attended the training will utilise learnt skills in their day to day jobs and management of their teams. You have done a wonderful job. I would be happy to recommend you to my NHS colleagues.”

Karolina Kobylnik, Workforce Strategy, Policy and Performance Manager at Powys Teaching Health Board – Practical Mediation Skills

“The course was really engaging; the facilitator was knowledgeable and delivered it very well. There was a good balance of learning/presenting vs group activities/discussion. I left with the confidence, core understanding and the skills to start investigating within my organisation.”

Pete Glass, Manager Air Traffic Services at Heathrow Airport – NATS – Practical Investigation Skills

“The course was relevant, fun and very well-presented. I loved how the trainer brought everything to life, with real examples and pizazz. I hope to use what I have learnt during mediation sessions referred to HR. So helpful with content including templates, tips and guidance. The skills practice helped so to give confidence during mediation meetings. The trainer we had couldn’t have been a better person to take us through our course. Hugely experienced and able background stone through in his advice and guidance. 5 stars! Recommend!”

Joanna Phipps, HR Business Partner at Superdrug – Practical Mediation Skills

“The National Certificate in Workplace Mediation was a fantastic course that was made even better by Jerome’s excellent delivery. His unique style, passion and experience in the area of mediation made it a thoroughly rewarding, enlightening and refreshing way of learning. Many of the skills and models used in mediation are transferable and can applied in other areas of HR, which was another added bonus of attending the course, so not only can you attain a professional and meaningful professional qualification, but you can use the learning and knowledge to other areas of HR work. A brilliant course – thank you TCM. And high five to Jerome!”

Tommy King, HR Consultant at Beststart HR

“This is my first mediation training session and skills practice. I will be using most of these skills and strategies – the skills will allow greater success in solving the conflict. This workshop has helped so much – I was so nervous at first but with the support of the trainer and the group, I was perfectly fine. I would definitely recommend!”

Crystal Goddard, ER Advisor at Superdrug – Practical Mediation Skills

“An excellent course for anyone wanting to improve skills to deal with conflict at work. The trainer was one of the best tutors I’ve ever met – full of enthusiasm, support and stamina – which made the whole course experience very enlightening and has removed the fear of unknown from it. I particularly enjoyed the reframing and summarising skills and I have already begun to use some of the skills within the workplace!”

Ewa Ogbonna, Matron at St Georges Hospital – National Certificate in Workplace Mediation

“This is such a fantastic informative course that gives you the knowledge and skills to mediate challenging conflicts. It also gives you skills to use within your day to day job to create a culture shift of open talking. I have already started to use my new skills and knowledge within my role as a matron with staff which is helping in small conflicts.”

Anna McNeela, Matron at St Georges Hospital – National Certificate in Workplace Mediation

“A very enjoyable, informative course – I enjoyed every aspect. I now feel equipped to complete a robust, structured investigation. Thank you!”

Jo Jepson, Head of Transition & Support at NATS – Practical Investigation Skills

“An excellent, enjoyable training course delivered by a highly skilled and warm trainer. The course content was thorough and great tools to enable us to mediate successfully in future. Would highly recommend!”

Jeanette Turner, Audiologist at St Georges Hospital – National Certificate in Workplace Mediation

“I would highly recommend that you attend TCM’s National Certificate in Workplace Mediation. The trainers are very experienced, and you are well supported both during and after the course. I feel I have established an on-going relationship with TCM as my ‘go to’ place for advice and support with managing conflict in the workplace.”

Kate Sharratt, Lead HR Partner at St Mary’s University, Twickenham – National Certificate in Workplace Mediation

“TCM is a great organisation that provides really important service of mediation. I enjoyed the role play and the opportunity of sharing experience with other colleagues. The trainer had a wealth of knowledge, their style was quite unique and relaxed which helped to settle the nerves. There will be opportunities to be mediators at work as we are currently setting up a mediation scheme within our organisation.”

Sandra Popoola (OBE), Head of Business Management at Ministry of Housing, Communities & Local Government – National Certificate in Workplace Mediation

“An excellent course – the preparation helped to ensure the course was very relevant to our needs, and the tutor was amazing at engaging us with the content – his knowledge and expertise was inspiring. I hope to use what I have learnt in both informal discussions and facilitated conversations.”

Jenny Smith, HRBP at Essex County Fire & Rescue Service – Facilitated Conversations

“The course was informative, inspirational, and meaningful. I enjoyed the interactive examples to explain practical tools, the explanation of different frameworks and acronyms, and the useful models. I will apply some of the tools/skills when having conversations with managers and their apprentices to manage the early stages of conflict, to identify where there may be a need for mediation services and to generally help build trustworthy working relationships across my organisation. I would highly recommend.”

Deyna Birthwright, Apprenticeship Lead at Ministry of Housing, Communities & Local Government – Core Mediation Skills

“A brilliant course with lots of positive skills learnt. A course that will enable me to facilitate a mediation and know that I am doing the right thing.”

Carole Armes, Ward Manager at Ashford & St. Peters Hospital – Practical Mediation Skills

“This course changed the way I think about myself and how I can use that to affect the way I behave and the behaviour of others. I enjoyed all of it – understanding human behaviours, tools/techniques to diffuse situations, reflection. I also really liked the trainer’s presentation style and information provided. Would definitely recommend!”

Elliot Cohen, Policy Advisor at Ministry of Housing, Communities & Local Government – Practical Mediation Skills

“Brilliant training and excellent facilitator – I can’t think of a more practical training experience! I can think of a thousand ways to use my learning from this mediation training. It was all very useful, but I guess the practice was the most valuable. I hope to use what I have learnt to support the development of a mediation offer in Ministry of Housing, Communities & Local Government and also practice mediation as a manager, partner, colleague, friend and parent.”

Kate Abbott, HR at Ministry of Housing, Communities & Local Government – National Certificate in Workplace Mediation

“Exceptional, engaging facilitator. Interesting and valued tools with immediate benefits in the workplace.”

Steve Tovey, HRBP at Essex County Fire & Rescue Service – Facilitated Conversations

“I really enjoyed this course. Might be the best course I’ve ever been on. Completely different to what I expected but so amazing. The trainer was very inspirational! I liked all of it, but absolutely loved the concept of principal. I hope to use the skills in my daily interactions with people, not just at work but also in my personal life. Thank you!”

Sheida Ghadakchian, Economic Advisor at Ministry of Housing, Communities & Local Government – Practical Mediation Skills

“A practical and highly engaging course designed to offer conflict resolution at an early stage. I will definitely reflect on my learning from the role play – perhaps develop tools to prompt the flow of the discussion that I can use confidently during real-life mediation scenarios. Would recommend!”

Marie Eaton, HR Director at Action Against Hunger – Practical Mediation Skills

“I thoroughly enjoyed this course and I think all managers should attend this training, not just individuals under the HR directors. Learning how to respond to different questions which ask your opinion was good. As the Diversity and Inclusion and Bullying and Harassment lead, this will be useful if colleagues come to me with different scenarios.”

Samantha West, Policy Adviser at Ministry of Housing, Communities & Local Government – Core Mediation Skills

“Not just another course – the skills learnt have planted the seed and will continue to grow and evolve. I will use the skills as part of my role to promote mediation. Hopefully I will get a chance to shadow a mediator and put this into practice.”

Roshni Mistry, Grievance Assessor at Metropolitan Police Service – Practical Mediation Skills

“TCM are without question a professional outfit, every member of staff was knowledgeable, courteous and engaging. The mediation benchmark has been set. I particularly like having the time to absorb what you have learned, I think breaking the week up is a nice way to assimilate the information as it can get quite heavy. Excellent location and facilitators, friendly staff and good environment, and pacing and delivery of content was pertinent and conducive to learning. Would definitely recommend!”

Jonathon Williams, Leadership Facilitator at Dorset Healthcare University NHS Foundation Trust – National Certificate in Workplace Mediation

“The course was insightful, thorough and very well presented – really supported my development.  I am now really keen to become an accredited mediator. Really insightful training. The trainer was great and he adopted a style of delivery that was really engaging and made me want to get involved. I hope to use what I have learnt by developing a conflict resolution policy, by mediating internally and by training a cohort of mediators.”

Helen Reed, HRBP at Satellite Applications Catapult – Practical Mediation Skills

“Firstly, can I just say how much I enjoyed the two days with you and your colleagues. Right from the very start of day one when both Lisajay and Emily greeted and welcomed me, your trainer Thomas who was so lively and helpful in his delivery and in answering my very many questions…. A great two days – I have come back buzzing with ideas and enthusiasm to get things moving. Having thoroughly enjoyed the PMS course – I have taken lots of refreshed skills, knowledge and ideas into our Hampshire project.”

Helen Gunner, Hampshire County Council – Practical Mediation Skills

“An excellent, informative and interactive course. Full of practical skills, thought-provoking and highly useful, knowledgeable content used. The listening exercise was excellent – I loved it! I will use what I have learnt to challenge my previous learning and to adapt new styles.”

Emma Sanders, Workplace Investigator – Practical Investigation Skills

“I really appreciated the dynamic delivery which cam across as both meaningful and thorough, yet still responsive to the needs of the delegates in the room. Particularly liked the opportunity to hear other viewpoints and perspectives across organisations. I also liked exploring different styles of conflict management and having the time to identify my skills and how I can use them. Very well prepared and the skills we learnt are useful for day to day life!”

Sarah Phillips, Creative Producer at Historic Royal Palaces – Conflict Resolution Skills

“This is the third TCM event I have attended – all were brilliant. Excellent logistics, excellent content and excellent presenter.”

Ihor Kruk, Executive Staff Officer at Alberta Teachers Association – Practical Investigation Skills

“TCM provided a great opportunity share and learn with other likeminded people. The knowledge of their trainers is quite vast, and they are able to offer guidance and examples that really help you understand the process of mediation. I will be using the skills learned to not only mediate if absolutely necessary but to try and resolve issues before they reach that stage.”

Fiona Townsend, HR Manager at Bytes Software Services – National Certificate in Workplace Mediation

“There are so many skills from this course that can be used on a day to day basis when dealing with people. The trainer’s passion for the subject was great, he provided us with so many practical examples and anecdotes which definitely livened up a subject which otherwise could be dry. At work, I aim to offer this service to staff both within my immediate team and wider. I would also like to offer the service to our partnership organisations.”

Delegate – National Certificate in Workplace Mediation

“Highly recommend this course to anyone/organisation considering mediation!”

Deborah McCarthy, ER Manager at Deloitte – National Certificate in Workplace Mediation

“The course was excellent – both theory and practical aspects of the context. The skills and strategies learnt can be applied in general to problem solving and conflict resolution. However specially to structured mediation processes.”

Anissa Nahal, Head of HR at Novartis – National Certificate in Workplace Mediation

“A great structure and process for getting two people to resolve their issues.”

Jermaine Harley, Coach at Department for Business, Energy and Industrial Strategy – National Certificate in Workplace Mediation

“An invaluable tool/course which anyone can use at any level in any business. Understanding the psychology behind dealing with people’s emotions and how this could be demonstrated during a mediation session was great. I will use the skills learnt through difficult conversations at work and meetings with senior management. I will also suggest mediation as an option to resolve conflict.”

Becky Darvill, HRBP at Granger & Co. – National Certificate in Workplace Mediation

“This is a wonderful course and I would highly recommend it to everyone. I thought that everything the trainer covered was interesting and has a practical application in my role.”

Harry Corry, HR Manager at Harry Corry – Coaching & Conflict Management

“A very good course that I can recommend to everybody dealing with humans and communication in the workplace.”

Trond Lokling, Psychologist at Norwegian Government Security and Service Organisation – National Certificate in Workplace Mediation

“The course was fantastic; the trainer was very passionate and enthusiastic, and the learning is very applicable to my role.”

Samantha McKay, HR Administrator at Harry Corry – Coaching & Conflict Management

“I always enjoy training from TCM. Their team and content are both on topic and highly engaging!”

Claire Neeson, HR Manager at Royal British Legion – National Certificate in Workplace Mediation

“I thoroughly enjoyed the training, it was very practical, and I can see it having a very positive impact for me in my role and overall for the business. I will use what I have learnt straight away and as much as possible when managers approach me for advice, problem-solving and by listening and coaching them to solve themselves.”

Jayne Bickerstaff, HR Advisor at Harry Corry – Coaching & Conflict Management

“An interesting and informative course – all was relevant, and it was also good to hear from other HR professionals and get a wider perspective. Perfectly pitched with lots of take-aways I can apply immediately in the workplace. The learning will help with grievance, nipping things in the bud and promoting better working relationships.”

Lucy Edgar, P&C Manager at TNA – Core Mediation Skills

“A great opportunity to learn skills which can be used in all types of organisations. The trainer was very knowledgeable, and the handouts were very useful.”

Insiyah Sadikot, Controls and Assurance Specialist at Ingeus UK – Practical Investigation Skills

“The TCM Group delivered a bespoke and well organised mediation course for us and we thoroughly had an amazing experience. The delivery and content were really good and relevant, and the trainer’s style was outstandingly excellent.”

Francis Ajala, Head of HR at Blind Veterans – National Certificate in Workplace Mediation

“Incredibly useful to learn the different techniques which can be used at any time and not just in a formal mediation situation. Thank you!”

Chantal Young, HRBP at Bath & North East Somerset Council – Practical Mediation Skills

“The TCM Group delivers top quality training, in an engaging and fun way, to give you the tools and confidence to be a successful mediator.”

Stacy Short, HR Officer at Blind Veterans – National Certificate in Workplace Mediation

“Wowsers!! I really underestimated the work involved in completing this but I am very glad I did it. The intensity has given me a really thorough understanding of both the practice and now theory and a really helpful familiarisation with the materials that I didn’t get from just doing the role plays. What a fantastic experience, this course is brilliant, I am so glad that I have done it not just for mediation but the techniques and tools I can call on for my coaching too. Thanks again, I look forward to what support and input you bring us in the future.”

Claire Pennell, Health & Wellbeing Programme Manager at Public Health England – National Certificate in Workplace Mediation

“The mediation course has provided me with the knowledge and tools to be able to address and help resolve conflict successfully. Initially the role play assessment was terrifying but it actually was a really good method of applying theory to practice. Feedback was given respectfully and this was a really helpful part of the learning process. The trainer was knowledgeable, approachable and above all, made the training fun.”

Alison Becker, Regional Manager at Blind Veterans – National Certificate in Workplace Mediation

“The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!”

Louise Thomas, Assistant Director of HR & OD at Herts Valleys CCG – National Certificate in Workplace Mediation

“A brilliant course which really helps to understand how conflict arises and how to avoid it.”

Rachel Roe, Lawyer at Government Legal Service – National Certificate in Workplace Mediation

“The Confident Conversations course was both informative and practical, and the trainer was very engaging.”

Beth McDonald, Media Officer at Action for Children – Confident Conversations

“Excellent training! I will recommend this course to everyone who wants to be successful in life.”

Delphine Garr, Head of Organisational Development & Learning at Herts Valleys CCG – National Certificate in Workplace Mediation

“A fun and energetic way to engage your team to tackle conflict resolution within the business, through an informal process. I particularly liked the energy and passion of our trainer who naturally made us feel engaged and wanting (eager) to learn more! Amazing!”

Rachel Holmes, ER Partner at Tesco – National Certificate in Workplace Mediation

---

“A passionate and inspirational training course that will enrich your skills and change your mindset. There was so much I liked, but particularly the energy and clear passion shown by both trainers. It’s so easy to get excited and to believe in something when it is so evident the people giving you the skills show it with every action. I can’t think of anything that would have made the course better – I feel so supported.”

Stephanie McFarland, Employee Relations Partner at Tesco – National Certificate in Workplace Mediation

---

“What a wonderful and enjoyable six days! From knowing nothing about mediation to becoming a qualified mediator, it’s been a fantastic learning experience. I really enjoyed the upbeat atmosphere even by day 6! I particularly liked the aspect of being able to put it all into practice through role plays and the fact that I can use these techniques not just in work but in day to day life.”

Eleanor Bones, Policy Advisor at Tesco – National Certificate in Workplace Mediation

---

“I didn’t really know what to expect at the beginning of the course so I particularly liked how the trainer broke everything down into chunks, explained things again if we weren’t sure and summarised the day with us at the end. The skills that I have picked up will come in useful in my HR role as I deal with people every day, particularly active listening and reframing. I wouldn’t change anything – it was a perfect mix of theory and practical for me. Overall, a great course that I looked forward to coming to. Very engaging from beginning to end – I have learnt a lot more about people in general than I thought I would. Everything taught to us had a purpose and was used in the assessment. I look forward to putting this knowledge into practice. Thank you!”

Rachel Johnson, Assistant HR Adviser at Northumberland County Council – National Certificate in Workplace Mediation

---

“The course was fun, uplifting and supportive. The style of learning is really very positive and I feel gets excellent results. I know I have a lot to learn but I feel well prepared to continue my learning. I hope to start mediation as quickly as possible working as a co-mediator. This training was simply the most productive and informative I have ever experienced. I feel real value was added and the trainers were simply excellent.”

John Newland, Senior Sponsor (Property) at Network Rail – National Certificate in Workplace Mediation

---

“Fantastic trainer! Gave a fresh perspective on conflict and its root cause. I would highly recommend TCM to any organisation experiencing the challenges which arise from workplace conflict. The training materials are really interesting and well written, the delivery is engaging and the learning outcomes are excellent.”

Rebecca Harding, Assistant HR Adviser at Northumberland County Council – National Certificate in Workplace Mediation

---

“This course was an excellent learning experience due to the course material, the way the course was set out and due to the enthusiasm and knowledge of the trainers. I will apply what I have learnt throughout my role as a HR Adviser and will use the mediation techniques on a daily basis. I will also be part of the pool of mediators for the council. Being assessed as a mediator brought all the learning together. It was powerful to see this and surprising to see how much I had learnt.”

Ellie Cooper, HR Adviser at Northumberland County Council – National Certificate in Workplace Mediation

---

“This is honestly the best course I have attended in a long while – it was brilliant! The active learning style had plenty of opportunity to participate in a ‘live’ environment and there was a huge sense of achievement. I will apply what I have learnt every day in the workplace as I have lots of opportunities to do so! It was fast-paced and packed with information and a variety of practical tasks to keep you engaged. Well done TCM, very refreshing! I would 100% recommend.

Lauren Hurst-Anderson, Head of Business Services at Air Navigation Solutions – National Certificate in Workplace Mediation

---

“This course was very comprehensive in providing a toolkit for me to take forward into my role as mediator. The techniques demonstrated and assessed gave a safe environment to enhance new skills gained. The balance between theory and practice enabled me to learn and participate and test my synthesis of information. I have mediation sessions booked and I will now have an increased confidence in delivery and more able to engage with the parties.”

Fiona Milner, Domestic Abuse Lead Nurse at Lincolnshire Community Health Services – National Certificate in Workplace Mediation

---

“Bola is an excellent tutor. He loves his job and is always excited to share his knowledge. This made the course more interesting as I wanted to learn all aspects from him.”

Pam Spence, Admin Manager at United Lincolnshire Hospital Trust – National Certificate in Workplace Mediation

---

“Great course, great environment and great facilitation – I learned a lot! I enjoyed everything, we had a good group and lots of food for thought. Mediation is definitely something I will attempt to introduce within my organisation. I can’t think of anything I didn’t like about the course. I will do my best to introduce mediation as an initiative at work but also consider how I might use this to develop my own business.”

Steve Hull, Deputy Director of Nursing & Equality at North West Boroughs Healthcare – National Certificate in Workplace Mediation

---

“A small organisation that punches above its weight.”

Alan Gelfer – City, University of London – National Certificate in Workplace Mediation

---

“The course draws on a wide range of examples – psychologically, the role plays encouraged engagement physically and intellectually. Quite a lot of repetition which really helped understanding. From now on, I will be more conscious of “conversations” and will also use the process in conflict at work. Mediation is a skill for life – always learning!”

Kim Bedford, Local Council Trainer – National Certificate in Workplace Mediation

---

“I found the National Certificate in Workplace Mediation training extremely useful and got so much from it. I actually enjoyed role-playing – which I thought I wouldn’t. I have definitely come away with new knowledge and skills which I believe will benefit both myself and those I work with. I will be involved in mediations; also, other elements of this training will be used in my day to day work.

Darren Taylor, Employment Relations Officer at Labour Relations Agency – National Certificate in Workplace Mediation

---

“A brilliant, informative course providing all the information you need to understand the benefits of mediation and the skills needed. Approachable and friendly team. High energy and engaging/interesting. A great mix of theory and practical learning in a fun and supporting environment!”

Jo Hompstead, HRBP at John Lewis Partnership – National Certificate in Workplace Mediation

---

“An excellent mediation course that is focused on mending relationships which are in trouble – skills taught could also be useful to managers managing teams where relationships are difficult. I will apply what I have learnt at work in resolving conflict/disputes between employers and employees in external mediations though I am not sure if this is sufficient for commercial mediations.”

Camilla Palmer, Joint CEO at Your Employment Settlement Service – National Certificate in Workplace Mediation

---

“This is an absolutely inspirational course, one of the best I’ve ever attended! The trainers are hugely knowledgeable and so supportive of our learning. I would definitely recommend.”

Helen Nicholson, Head of OD at United Lincolnshire Hospitals – National Certificate in Workplace Mediation

---

“The training was inspiring and informative. We had an excellent facilitator who had great knowledge of the subject being taught. I found the relevance and application of exercises, role play and case studies extremely valuable and beneficial. I will apply what I have learnt by practicing as much as I possibly can. Overall, the course was just right!”

Jennie Bumfrey, HR Manager at Oxford University – National Certificate in Workplace Mediation

---

“The training fully met my objectives. Fantastic teaching/facilitation from the trainer that certainly raised my skill level. Very supportive environment to try out a brand-new experience. It was the best course I’ve been on for a very long time. I particularly enjoyed the pace and the layout which consisted of theory and then practice and especially loved the group! I’m hoping to join our small team of mediators within my organisation in the very near future to put my skills into practice.”

Alexandra Matutino, Practice Development Lead at Dorset HealthCare University Foundation Trust – National Certificate in Workplace Mediation

---

“The course was well structured and broken down in great detail. There were lots of examples, lots of written support materials and many opportunities to practice, check and understand. My work will include mediation work going forward in order to reduce the high number of grievances we have. Such a powerful tool, when trained in such an informal but detailed environment. Excited but ready for the new challenge!”

Joan Burrows, HR Manager at University of Greenwich – National Certificate in Workplace Mediation

---

“The hands on practical training sessions were very good! The trainer used many tools in which to pass on their knowledge, which I found very useful and helpful. The role plays were good – I felt we were able to put our skills into practice and share learning experiences. I will apply this learning by seeking and getting involved in mediation cases.

Katherine Kasujja, HR Manager at University of Greenwich – National Certificate in Workplace Mediation

---

“Even if you never got to become involved as a mediator, the reflective learning and challenging nature of this course is a great opportunity for personal development and self-evaluation. However, it is also a firm basis on which to develop your mediation skills too! I particularly liked the interweaving of formal learning (frameworks) with active learning. I will expect to be involved in mediation work and use background ideas to inform teaching.”

Adrian Madden, Senior Lecturer at University of Greenwich – National Certificate in Workplace Mediation

---

“The Practical Investigation Skills course was very informative and engaging. I particularly liked learning how to conduct an investigation in a thorough and fair manner. As well as summarising and moving on when an interviewee wonders off. Bola is a very good facilitator with great presentation skills. He delivered the course with confidence and had very good rapport with the delegates. TCM is lucky to have him on board! I will apply what I have learnt at my place of work within any voluntary role and within day to day life.”

Ola Soyinka, Senior Housing Advisor at Tower Hamlets Homes – Practical Investigation Skills

---

“The training was very informative, enlightening and interesting. I liked the examples of how to use key skills to effectively conduct investigations. I will use what I have learnt by actually conducting an investigation or by advising effectively when an investigating officer has been appointed. The course was just right and I would recommend.”

Abies Obaiza, HR Advisor at Moorfields Eye Hospital – Practical Investigation Skills

---

“Great opportunity to learn the art and principles of mediation with a progressive and modern resolution organisation. I particularly liked the trainers as they were encouraging and positively challenging. The group was also great! We supported and encouraged each other and created a safe environment to practice. The balance of theory and practice was just right and the hand-outs and manuals were detailed and visual which helped a lot. I would definitely recommend.”

Samantha Whitehead – National Certificate in Workplace Mediation

---

“TCM is a great company. The trainers are very knowledgeable and they work hard to ensure that all participants are competent enough to mediate by the end of the course. The course was insightful and informative. I felt that the pace was quite good and I particularly liked having the opportunity to undertake scenarios was very useful and helpful in understanding the process. I will apply my learning both in my personal and professional life – I am already aware of a case I need to mediate. Overall an intense but enjoyable course!”

Camillia Emine, Service Manager at Central London Community Healthcare – National Certificate in Workplace Mediation

---

“The course was very informative and interactive. I was unclear of what to expect at first but the delivery, resources, tools and knowledge were excellent! I particularly liked learning the theory and then putting what we learnt into practice. I also liked the fact that we were stopping and learning as we went on. I learnt lots of new and transferable skills such as reframing which I can make good use of. I will try and use what I have learnt in many every day management situations. Overall, excellent trainer, excellent materials and a great use of skills!”

Lesley Grieve, Service Development Manager at Northumberland County Council – National Certificate in Workplace Mediation

---

“Exceeded my expectations. The knowledge of both facilitators is phenomenal and with their personal examples it made a very powerful and impactive learning environment. I particularly liked the energy of both trainers. They are very passionate about what they do and this is evident in the way they present the course. I will be ensuring that my employer puts my skills to use as soon as possible. I will continue to learn and refresh the skills learnt to build on them and I intend to maintain contain with the trainers to support me moving forward. A totally inspiring and informative course which equips you with the knowledge and skills to be a successful mediator. I enjoyed the whole experience and I would do it all over again. I would 100% recommend this course!”

Sophia Best, Police Officer at Wiltshire Police – National Certificate in Workplace Mediation

---

“A lot of powerful, useful tools to not only use personally, but also in the working environment. I liked that it was practical to embed the theory learned and provided practical skills to handle conflict situations better and more effectively. Very informative, empowering course sharing a lot of very practical information and used examples that can be related to in the organisation.”

Manager at LAS – Practical Mediation Skills

---

“The National Certificate in Workplace Mediation was challenging but fun! There was lots to learn and great practical examples. Passionate and motivating facilitators, a really enjoyable course and a very valuable skill learnt. I will apply my learning in my role with dispute resolution.”

Helen Batchelor, ER Specialist at Compass Group – National Certificate in Workplace Mediation

---

“The Practical Mediation Skills course was very illuminative, interactive and informative. The training fully met my objectives, I particularly liked the opportunity to practice skills, breaking down of skill components, pulling apart the process to understand when, what, how, etc. I will apply this learning by undertaking mediation and sharing skills with others. Overall, it was an extremely enjoyable and informative course. Thank you.”

Liz Aplin, Operational Training Manager at Portsmouth City Council – Practical Mediation Skills

---

“The course was great. It was well-paced and I feel that I have gained a lot of information over the two days. The training raised my skill level and I now believe I can apply this learning in every employee/employer meeting even if it is not about conflict. An insightful and enjoyable course overall.”

Caryn Pope, HR Business Partner at Hewlett-Packard Ltd – Practical Mediation Skills

---

“The course leader was great. He really engaged in overall discussion and helped us to consolidate the learning and put it into practice. A great motivator during the sessions where role-play was used. I really liked the practical elements of the course. It gave us a real insight into the challenges.”

Jess Knight, ER Specialist at Compass Group – National Certificate in Workplace Mediation

---

“Bola and TCM delivered the most powerful piece of workplace learning I have ever had. It was more than what I expected so that was fantastic. Bola was engaging, passionate and brought the course to life. It was fun, engaging, insightful and I would recommend to anyone! Absolutely fantastic!”

Linsay Waddell, HR Business Partner at Skills Development Scotland – National Certificate in Workplace Mediation

---

“An insightful course that provides transferrable skills for within and outside of the workplace, with skillful, knowledgeable and engaging trainers. I will use many of the tools and frameworks in my day to day role and take part in the mediator conference calls.”

Jenna Ashley-Taylor, HR Generalist at HSBC – National Certificate in Workplace Mediation

---

“TCM are hugely approachable and professional. Their mediation and training services are good value and effective. The team are very enthusiastic and inspiring. I particularly enjoyed the teaching style and the practical experience. We also had a very good group. I will apply my learning by mediating at work but also using the skills with line managers and other members of staff. I highly recommend the course and TCM as an in-house provider for all types of organisations.”

Natasha Edward, HR Director at Highgate School – National Certificate in Workplace Mediation

---

“The training was enjoyable, engaging and interesting. My expectation was to learn more about tools and strategies for conflict resolution – this expectation was met in full! A lot of attention was paid to real life examples of conflict situations we had all experienced! Solutions were discussed. I felt I started with a basic knowledge of conflict management from my own real life experiences. This course gave me a more structured approach to build on. I intend to follow up on recommended reading and use knowledge gained over the last two days in the future.”

Kevin Callan, Team Leader at Skills Development Scotland – Conflict Coaching

---

“The course was fun but very challenging. I’m not too keen on role plays but I understand why it is essential on this course so they were well conceived. The size of the group was good as it meant it was very focused. There is plenty of opportunity and requests for mediation at work so I can use what I have learnt to help solve these issues. I will also discuss with other mediators to figure out how we should operate as a team/community. Overall, it was an excellent course. Thanks!”

Martin Donelan, HR Manager at Rolls-Royce plc. – National Certificate in Workplace Mediation

---

“The course was outstanding! It gave me so many light bulb moments that I really wished I had done the course sooner. The material is so relevant on so many levels. The pace and delivery was spot on and the continued assessment throughout the course tested and consolidated my learning – thank you! I can honestly say that I don’t think have been to a better training provider. Our trainer was truly engaging and knowledgeable. I never thought I could find role plays fun! Our entire group ended the week on such a high we were all sorry when it came to an end. Very good use of my time and a week well spent.”

Brenda Powis, Interim HRBP at Public Health England – National Certificate in Workplace Mediation

---

“The facilitator was very engaging and knowledgeable. She made the roleplays seem easier even though they were quite challenging at times, however, they were very useful. I will review when my learning can be applied and talk to the managers in my organisation. Although I went in with no knowledge of mediation, I came out raring to go and with a range of skills to utilise. 5/5!”

Kristy Watters, Head of HR at Cambian Adult Services – National Certificate in Workplace Mediation

---

“Very interesting and enjoyable course, I particularly liked that the facilitator made it fun and was very enthusiastic and passionate about the subject. I found that I gained a lot from the course and think I got what I expected from it, and more. There was lots of opportunities for questions and open discussion. I will use what I have learnt by facilitating meetings in my workplace with the other members in my team. I would highly recommend this course!”

Sophie Kirk, Team Manager (111) at London Ambulance Service – Practical Mediation Skills

---

“Exceeded my expectations and I was looking forward to every day. The mix of skills and experience in the group was good. I loved the fact that we had fun while we were learning. A great course and one which provides an excellent set of skills to have in your toolkit. You will use what you have learned again and again in both professional and personal situations.”

Fiona Hanoman, Euler Hermes UK – National Certificate in Workplace Mediation

---

“The training was interactive, interesting and most of all valuable. I particularly liked working in pairs to practice and the general discussion regarding the types of questions to ask to get the right answers. Many of the skills I have learnt can be used in everyday work, not just saved for a specific facilitated conversation or conflict. An excellent, enthusiastic and knowledgeable trainer. Interesting course and good discussion on experiences and challenges. A great overview providing a sound skill set to hold effective facilitated conversations.”

Sara Attree, HRBP Consultant at EDF Energy – Facilitated Conversations

---

“The training was challenging but enlightening. I gained valuable skills to use during working and everyday life. I particularly liked the roleplay, teaching methods and the theory practice. The course exceeded my expectations and I came away feeling more confident in my ability to manage challenging situations.”

ER Adviser at BESA – National Certificate in Workplace Mediation

---

“The Conflict Resolution Skills course taught me how to identify the emotions involved in conflict resolution, identify different conflict resolution styles, how to see things from other people’s point of view and how to become a better listener. It has helped me to know how to approach conflicts better. I’m better equipped and feel confident that I can resolve conflicts using the skills I have learnt. I really enjoyed the activities and the trainers had a great teaching style.”

Jessica Grimshaw, Functions & Events at Historic Royal Palaces – Conflict Resolution Skills

---

“A very useful course with a well-judged balance between practical exercises and theory. I enjoyed it very much. Well prepared theory, good role play and useful experience from the trainers. I hope to offer my services as an internal mediator at the British Medical Association – preferably externally to doctors.”

Thomas Rapanakis, Service Co-ordinator at the British Medical Association – National Certificate in Workplace Mediation

---

“TCM provide great training on the complex area of conflict resolution, giving you the skills and confidence to resolve workplace issues. I thought the facilitators were great – great energy and loads of experience to learn from. I liked all of the tools we discussed – great tools to use e.g. NVC, case studies, how to structure and different stages of the processes. I feel I now need to put this into practice to rate my skills and knowledge a 10/10.”

Louise Batchelor, HR Business Partner at Care UK – Team Facilitation Skills

---

“A truly fantastic course, delivered by an exceptional trainer. I’m coming away from the course feeling confident and inspired to put my new skills, tools and techniques into practice. I am normally fairly critical of courses but this has been by far the best and most rewarding course I have been on.”

Lynsey Stewart, Senior HR Consultant at Heads Together Consulting Ltd. – National Certificate in Workplace Mediation

---

“The course improved my confidence levels and knowledge in practical mediation skills to use in the workplace to effectively tackle conflict situations and be capable of building internal management. It was fun, energetic and interactive and I will apply what I have learnt in my role as HR Business Partner.”

Nisha Shah, HR Business Partner at WaterAid – Practical Mediation Skills

---

“The training was very relaxed, informative and fun – the facilitator made us all feel very welcome. I particularly liked sharing experiences even though I already have significant experience in doing investigations. I will apply my learning by using it to develop my approach when taking part in investigations. Overall, a great course for delegates of all experiences and backgrounds.”

Andrew Gent, Case Team Leader at Pensions Regulator – Practical Investigation Skills

---

“The best training course I have ever completed. It was inspiring, stimulating and overall fantastic. This is a fantastic course that will equip you not only with the skills but the confidence to take forward your mediation skills or role.”

Susannah Marsden, City University of London – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation training was life-changing! It was well structured, interesting and overly enjoyable. The course was everything I wanted it to be and more. The trainers were very charismatic and clearly very experienced. Even though I have already learned the skill previously, this course enabled me to refocus and improve further. I will apply what I have learnt at work with the Metropolitan Police Service and with other staff, but also in my personal life with my relationship and children. This course benefited me on so many levels, I am a better communicator as a result. I would definitely recommend!”

James Carrington, Metropolitan Police Service – National Certificate in Workplace Mediation

---

“The training was dynamic, professional and insightful. I wanted to improve my understanding and learn some practical skills and this is exactly what I did. I particularly liked the INCA exercise, the mixed summary tools and the emphasis on allowing people to be human and express their emotions & the recognition that this takes time. I will apply what I have learnt whilst dealing with minimal conflicts – I will coach managers and use elements in my day to day work and also discuss its use with wider HR community. Overall, an insightful and practical course which provides skills for both professional and personal life.”

Vivien Reynolds, HR Business Partner at EDF Energy – Facilitated Conversations

---

“Fantastic training that engaged very well with my day to day experience of leadership and provided excellent insights into how to improve the performance and well-being of my team. The course reinforced my practice and also provided excellent suggestions to help consolidate and build confidence. I particularly liked the different scenarios to work with. I also enjoyed the space for discussion and sharing experience – really good tips and advice shared.”

Ruth Blakeley, Head of School at University of Kent – Handling Difficult Conversations

---

“Enjoyed every aspect of the course, met all my expectations. I particularly liked the framework, tools, techniques and the handbook. I had no experience of mediation, I now have a fantastic concept of what it is as well as its benefits. I enjoyed the session, they were engaging and the group worked really well for the 5 days. TCM staff were also wonderful.”

Harjit Bansal, Equality & Diversity Manager at North East London NHS Foundation Trust – National Certificate in Workplace Mediation

---

“A huge learning experience! As a new mediator with no experience, this course has set me up with many tools to succeed in this role. I enjoyed the role plays and the constructive feedback.”

Louise Hunter, ITU – National Certificate in Workplace Mediation

“The training was enjoyable and provided me with a new skill set, as well as new tools for managing conversations. I particularly liked the fact that there was plenty of practice and lots of discussion rather than following a workbook. This provided me with new ways of both thinking about and actually having better managed conversations. I will apply this learning everyday as we try to meet changes forced upon us as often staff find this difficult and challenging. Dynamic presentation of a complex area.”

Julia Harris, Team Manager at Lambeth Council – Managing Difficult Conversations

---

“Very interesting course. I feel better prepared for handling those difficult conversations and a lot more confident. Hearing other view points and gaining knowledge and insight from more experienced staff as well as the trainer was particularly good. I will find this training useful on a day to day basis as I carry out interviews and complaints within our department. A one day course which makes me feel way more confident about handling every day situations.”

Ruth Savage, Interim Services Manager at Royal Surrey County Hospital – Confident Conversations

---

“I strongly agree that the training met my objectives. The course has been really helpful in how to plan/hold a mediation session confidently. My role is more facilitating difficult conversations which happen on the spot, however, I have definitely learnt skills on how to do this. The trainer was great – he listened to our examples, coached us through how to handle them and was very energetic for the two full days. I would recommend!”

Ceara Bradish, HR Officer at Arcadia Group – Practical Mediation Skills

---

“Enriched, excellent, energised! The course was very well structured and resourceful. The processes have been very well thought out – leaning towards resolution role play was awesome! My skills and knowledge of this topic have increased majorly. I will look to mediate as well as look to implement mediation into my workplace. I will also look for opportunities to role play. TCM are very professional and passionate in delivering mediation and this showed at every stage of the course. Honestly, i thoroughly enjoyed the course. Thank you!”

Satnam Seyan, Assistant Director at Home Office – National Certificate in Workplace Mediation

---

“A comprehensive course that equipped me with new skills and taught me how to organise and conduct an investigation. The training fully met my objectives, the methods, skills, practical advice.. all spot on! Overall, an excellent course with a overly skilled trainer. incredibly useful and practical material. The facilitator delivered the training in a very resourceful and professional manner, demonstrating his expertise and knowledge.”

Demi Smoloktou, Head of Ethical at G’s Fresh – Practical Investigation Skills

---

“Great facilitation. I really like small groups – this is my second experience with TCM, both times TCM managed group size really well. There is a degree of flexibility the facilitator moves along with the pace of the audience judging the group well. TCM use experienced and very personable trainers – they really believe in the product and the mediator process.”

Collette Ryan, Founder of Vista Link – Refresh, Recap & Reassure

---

“The training was enlightening, interactive and informative. It was the first of its kind in skill theory and to conduce it into a 5-day workshop with high input is not easy. Bola and Owen did a great job. I can’t think of anything I did not like about the course. My knowledge was academic but to see it come to life and play out a live scenario and role-play really made an impact. I would be happy to recommend TCM. They are absolutely brilliant. They get their client’s needs and they deliver. I am very glad we partnered with them for this project.”

Sonal Akhaury, HR Business Partner at HSBC – National Certificate in Workplace Mediation

---

“Having had the privilege of learning from the very best, I would strongly recommend undertaking TCM’s mediation training as it facilitates everyday occurrence’s with a new perspective. Top class course by a top class provider!”

Steve Bates, HR Manager at National Express – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation course fully met my objectives. I found it very engaging and entertaining and I particularly liked the practical examples. I usually don’t enjoy role play but it’s absolutely essential for this course and has enabled us to practice our learning in a safe environment. Overall, a very intense but worthwhile course. I feel privileged to have attended and I look forward to putting what I have learnt into practice.”

Elouise Garrod, Senior HRBP at Network Rail – National Certificate in Workplace Mediation

---

“A hugely impactful course equipping you with the skills, knowledge and experience for successful mediation in the workplace. I am hoping to use this both in actual mediation situations but I’ll also use this understanding of ‘needs’ in dealing with colleagues. The facilitator was outstanding; Bola’s style was hugely engaging and his story telling meant you didn’t even realise you were learning. Hugely energetic and engaging. Exceeded expectations!”

Gillian Murphy, Senior Communications Manager at Network Rail – National Certificate in Workplace Mediation

---

“The Better Resolutions Coaching programme was great fun and didn’t just stick to the script. I particularly liked gaining insight into the ‘numbers’ activity about focusing and using your mind. I also liked how the definitions were pretty simple and easy to remember.”

Julie Smith, Head of HR at Hastoe Housing Group – Better Resolutions, Coaching

---

“The trainer was so passionate, he made all of the participants want to love the subject being taught. The course was very interesting and practical. It completely met my expectations and majorly raised my skill level. I would most certainly recommend this training to anyone!”

Sean Beaver, Sales & Marketing Executive at Hastoe Housing Group – Better Resolutions, Coaching

---

“After attending this course, I now feel confident enough to carry out a thorough, fair and professional investigation. The course content and delivery was excellent. The course was well structured, insightful and interesting, and covered all aspects clearly.”

Maxine Eastwood, HR & Recruitment Specialist at Lloyds Register – Practical Investigation Skills

---

“The course really does focus on the practical side of conducting investigations. It provides answers to the tricky situations and how to handle them in a real life environment. The trainers are very realistic, knowledgeable and are able to share their own experience of conducting investigations which is also very beneficial.”

Laura Skinner, HR Advisor at Lloyds Register – Practical Investigation Skills

---

“The Mental Health and Mediation Workshop was a very informative and engaging session that addressed key objectives in a practical and interesting way. My understanding and knowledge of the topic has become much clearer. The workshop was very useful and I can now considerably use the skills I have learnt to put into practice.”

Jane Hall, Consultancy Manager at Kent County Council – Mental Health & Mediation Workshop

---

“The course was well structured, comprehensive and empowering. It was extremely informative – supporting practice and previous experience but enhances the overall process. Good examples used and excellent demonstration of the final mediation scenario. Excellent delivery overall!”

Dawn Wright, Endoscopy Lead at Care UK – Core Mediation Skills

---

“The course is upskilling, reassuring and equips you with skills to manage difficult conversations in confidence. I thoroughly enjoyed going through the scenarios and practicing how to have a difficult conversation.”

Kirsty Agnew, Physiotherapist at Tameside Hospital – Managing Difficult Conversations

---

“A really useful and insightful course. The skills I have learnt can be transferred professionally and personally.”

Louise Lethbridge, Youth Worker at The Youth and Family Support Service – National Certificate in Workplace Mediation

---

“The training was very challenging and thought provoking. I enjoyed learning about the types of questions to ask to be able to get the answers you are looking for. I was expecting to get the skills I need to use in the workplace and I feel this was achieved. I will now use the skills and great tools to mediate young people with their families when they are experiencing difficulties at home. Overall, the course is excellent and I would most definitely recommend it to anyone.”

Shilpa Ayer, Triage Officer at Enfield Children & Care – National Certificate in Workplace Mediation

---

“TCM provided a very relaxed but informative and challenging training course.”

Joel Welsh, Operations Manager at Parcelforce (Leeds Depot) – Table of Success Training

---

“The National Certificate in Workplace Mediation course met more than met my objectives, it surpassed them. I loved the course and I am already bringing the learning to the workplace – a sure sign of success! The trainer was engaging, smart and charismatic, he absolutely brought the content alive. His passion is compelling and infectious.”

Lucy Mills, Employee Relations Specialist at Bloomberg – National Certificate in Workplace Mediation

---

“I found the training enlightening and inspiring, not only helpful for one mediation process itself, but lots of very useful skills and tools to use on a day to day basis.”

Lorna Squires, Senior HR Business Partner at National Institute for Health and Care Excellence (NICE) – National Certificate in Workplace Mediation

---

“TCM provide absolutely fantastic training which is full of practical aspects that draws out all of the skills we never knew we had. The training was delivered very well and was very interactive which made it easier to understand. I particularly enjoyed the role plays, workshops and sharing experiences with the team. I will be applying this back in the workplace where relationships have broken down and to also avoid grievances.”

Priya Vora, Employee Relations Manager at Bloomberg – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation course is an informative and exciting game-changer that will help your organisation resolve people issues. It was a great opportunity to meet other professionals from a very wide spectrum and very enjoyable to work as a team. I really enjoyed the facilitators inspirational and illustrative style. He is a great coach and made the sessions lively and easy to remember without any challenges. Overall the course was excellent!”

Wendy Honeyghan, Head of HR at Octavia Housing – National Certificate in Workplace Mediation

---

“Incredibly passionate trainer who provides real, well contextualised examples of issues and problems that people face with models and strategies to overcome them, while having a lot of fun.”

Noelle Griffin, Area Manager at Tata Global – Managing Difficult Conversations

---

“The facilitation was excellent and the course content was presented in a very relaxed, realistic and relatable way!”

Neal Hepworth, Area Manager at Tata Global – Managing Difficult Conversations

---

“All of the trainers are very knowledgeable and passionate about their subject matter”

Rachel Hannick, HR Manager at National Savings and Investments – Practical Mediation Skills

---

“I found that the course had the right balance between theory, discussion and practical skills orientation. I particularly liked the realistic role plays and the good opportunities to reflect and discuss experiences. It was an interactive course which builds effective skills and confidence in the mediation process.”

Suzanne Hunter, Head of HR Performance Manager at NHS Blood & Transplant – National Certificate in Workplace Mediation

---

“Brilliant course – it covers the subject in a methodical way building our skills and confidence. Expected the skills practice to be daunting but the facilitator made me feel safe and ready to do it due to him laying the ground so well. I enjoyed the way it builds the basics into full processes. I particularly liked the tell, demo, do approach.”

Wendy Baker, Head of HR Service Improvement at NHS Blood & Transplant – National Certificate in Workplace Mediation

---

“The course was informative, insightful, comprehensive and fulfilling! It was an excellent programme and does what it says on the tin!”

Keith Anderson, Organisational Development Consultant at NHS Blood & Transplant – National Certificate in Workplace Mediation

---

“Every now and then you attend a gem of a course that makes you stand still and assess your actions inside and outside of work – where you are and where you are heading. This course did this. A great course with a phenomenal trainer. The training completed the aims I had and I have gained a load of new skills. The passion the trainer radiates is inspiring. I have learned so much on the gift of giving back, understanding peoples’ less and needs. The facilitator made this course thoroughly addictive.”

Elizabeth Brzozowska, Learning & Development Advisor at National Express – National Certificate in Workplace Mediation

“TCM have thought about their delegates and content, and have altered a support network. Jerome was an excellent facilitator, his personality and knowledge instilled confidence. The content for the course is very good and I now believe I will be able to mediate if any conflict arises at work.”

Collette Ryan, Collette Ryan HR Services – National Certificate in Workplace Mediation

---

“The course was very informative, thought provoking and well taught. It surpassed my expectations and fully met my objectives. The trainer had great experience, energy and style of delivery.”

Jane Grace, Wilmington Group PLC – National Certificate in Workplace Mediation

---

“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”

Helen Snape, Care UK – National Certificate in Workplace Mediation

---

“…went over and above to tailor the course to our needs as a group, including an extra session on communicative states: adults, children and parents. It was a very organic course…great course content…all relevant and will aid my role as a team leader.”

Frances Sampayo, Team Leader at Historic Royal Palaces – Conflict Resolution Skills

---

“A great introduction for those new to mediation.“

Tina Bull, Senior HR Business Partner at Loughborough College – Core Mediation Skills

---

“The course had an excellent combination of theoretical knowledge and practical application which equips you with the skills to practice as a mediator.”

David Goodwin, HR Manager at UEL – National Certificate in Workplace Mediation

---

“I found the course extremely informative and it has prepared me to apply new skills in my day to day role.”

Elaine Beaumont, HR Advisor at BNY Mellon – Core Resolution Skills

---

“An informative course that has given me the appetite to continue with further training.”

Paula Graham, Ealing Hospital – Practical Mediation Skills

---

“An excellent and engaging course. Fantastic for team building and specific work place issues.”

Sarah Egan, Manager at University of Birmingham – Core Mediation Skills

---

“Very professional training and content which was both useful and insightful.”

Georgina Bourne, HR Advisor at Deutsche Bank – Conflict Management Training

---

“This course had a fantastic blend of process and practice. The facilitator was very responsive to the needs of our group and we have all benefited from the day.”

Fiona Belk, HR Business Partner at Deutsche Bank – Conflict Management Training

---

“I would highly recommend for any organisation wishing to introduce a mediation service.”

Amanda Smith, AD Workforce at Southern Health NHS Trust – National Certificate in Workplace Mediation

---

“This was a hugely beneficial course which was well taught and engaging, with the right amount of practical activities.”

Fiona Acton, Project Lead Management Development at Southern Health NHS Trust – National Certificate in Workplace Mediation

“I really enjoyed this course and now hope to embed this learning into the organisation. This will save our organisation money and remove stressful situations.”

Dawn Freeman, HR Business Partner, Avon and Somerset Constabulary – Practical Mediation Skills

---

“This was a vigorous, challenging but ultimately rewarding experience. It brought the subject to life and will be useful both in a professional and private capacity.”

Simon Griffiths, Director at Risk Connect – National Certificate in Workplace Mediation

---

“The course had a good common sense approach with practical ideas and suggestions that can be easily adapted by individuals involved in mediation as well as the organisational.”

Laureen Mchaffle, Head of HR at Oxford University – HR as Coach and Mediator

---

“TCM are professional and experienced trainers!”

Karen Grapes, General Manager at Hallmark Care Homes – National Certificate in Workplace Mediation

---

“A great course delivered by a very knowledgeable trainer. I very much enjoyed it!”

Sharon Walsh, Resolution Manager at DHL Peoples Services – National Certificate in Workplace Mediation

---

“The RRR course was everything I needed to give me the confidence to get back out there and mediate!”

Natalie Miah, HR Manager at BHS – Refresh, Review & Reassure

---

“Martha was an excellent and engaging trainer with a vast background of knowledge and experience.”

Jo O’Reilly, HR Officer at Institute of Development Studies – HR as Coach and Mediator

---

“Excellent training with lots of fun discussions!”

David Newhouse, HR Admin at Institute of Development Studies – HR as Coach and Mediator

---

“This was a brilliant and informative course, I would definately recommend!”

Khadi Swaray, HR Business Partner at Abellio Greater Anglia – Practical Mediation Skills

---

“The course was well presented with good information and an excellent trainer.”

Mark Griffin, Operations Manager at Abellio Great Anglia – Practical Mediation Skills

---

“Excellent training session. Thank you!”

Michelle Gaudario, Care Manager at Hallmark Care Homes – Core Mediation Skills

---

“The training was stimulating , thought provoking and equipped me with a range of new and improved skills in a short period of time.”

Terri Patterson, Consultant at The Diocese of London – National Certificate in Workplace Mediation

---

“A great informative event where you can learn lots of transferable skills.”

Melanie Tankard, HR Manager at Topshop – National Certificate in Workplace Mediation

---

“Brilliant! So much relevance and skills practice that will provide an invaluable foundation to my new mediator role.”

Paul Taylor, Industrial Relations Mediator at Royal Mail – National Certificate in Workplace Mediation

---

“An absolutely fantastic course. The trainers were excellent in their knowledge of the subject.”

David Skingsley, Mediator at Royal Mail – National Certificate in Workplace Mediation

---

“TCM are conflict experts!”

Rob Semens, HR Business Partner at Kent County Council – Coaches Mediation Conversion Course

---

“I found the two day practical mediation skills course an extremely informative course, and a really good foundation to mediation.”

Karen Lanagan, HR Business Partner at The Richmond Fellowship Scotland – Practical Mediation Skills

---

“The mediator was excellent, clear, well judged and constructive throughout. Thank you!”

Mediation Participant

---

“This was a really positive session with a confident and knowledgeable tutor. 10 out of 10!”

Mark Kee, Employment Advisor at Ingeus – Constructive Conflict Management

---

“I have now completed two courses with TCM and would not hesitate to recommend them. It was brilliant and professional training in a very comfortable manner.”

Vivienne Norton, Director at Inroads Essex – Practical Investigation Skills

---

“I thoroughly enjoyed this course. The interactive activities and role plays really brought it to life!”

Tracey Murphy, Senior HR Advisor at Jack Wills – Practical Mediation Skills

---

“I found the Practical Mediation skills course to be informative, interesting and enjoyable. All of my objectives were met and I found the pace of the training just right. I would recommend this course to a friend or colleague. It was well presented and structured training that will enable me to enhance my working environment for colleagues.”

Claire Blackburn, Response Investigator, Sussex Police – Practical Mediation Skills

---

“I found the Practical Mediation Skills course to be Thought provoking, gained practical tools and understanding. All of my objectives were met, I particularly liked the opportunity to debate and the role play exercises.The course opened my eyes to another form method of resolving work place issues without inflaming the situations.”

Elaine Grant, Head of HR at Vinci plc – Practical Mediation Skills

---

“The Practical Mediation Skills course was exciting, intriguing and practical. I particularly enjoyed the resources and examples provided for presentation and the tool kit. I would recommend this course to a friend or a colleague. TCM provides a quality thorough course aimed at all roles in an organisation.”

Rachael Walker, HR Advisor at The Manchester College – Practical Mediation Skills

---

“I found the national certificate in workplace mediation great, challenging and intense. The training met my objectives, i loved all aspects of the course but especially the activities and the way it was structured. The pace of the training was just right. I would recommend this course to my friends and colleagues. I feel it is an effective way forward in workplace issues.”

Christine Wingate-Wynn, HR Support Officer at North Warwickshire Borough Council – National Certificate in Workplace Mediation

---

“I found the course to be interesting practical and fun ! I thought the pace of the training was just right. Prior to attending this course my knowledge would have been rated as 2 out of 10, since completion I feel this has risen to an 8! This course was a really good introduction and overview of NLP and to a range of concepts and techniques that will support the mediation process. I would recommend this course to my fellow friends and colleagues.”

Ann Collins, Executive Assistant at Brandon Trust – PMA Neuro-linguistic Tools for Conflict Transformation

---

“I found the National certificate in workplace mediation to be enjoyable, challenging and I took a lot of skills away. All of my objectives were met , I particularly liked the way we done theory first and then practice. I feel that the pace of the training was just right. Before the course my knowledge of the subject was 4 out of 10 however now this has risen to a 10! The course was really insightful, really enjoyable and highly recommended.”

Dawn Haddrick, HR Advisor at North Cumbria NHS – National Certificate in Workplace Mediation

---

“The practical mediation skills was well structured and met all of my objectives. I particularly thought the practical on the second day was invaluable. As a mediation sceptic this course was a real eye opener. it covered everything i need to know to get staretd and i would recommend it to friends and colleagues.”

Nikita Swatton, HR Manager at Vinci plc – Practical Mediation Skills

---

“The practical mediation skills course was engaging, interesting and useful. Before attending I would have rated my knowledge on this subject as a three out of ten, after completion this has risen to an 8! It was an enjoyable and effective course and I would recommend this to a colleague or friend.”

Kim Davidson-Green, HR Advisor at The Manchester College – Practical Mediation Skills

---

“The HR as Mediator and Peacemaker course to be informative, stimulating and valuable. The trainer had an excellent style of delivery and focused on our needs meeting all of my objectives. I particularly enjoyed the reframing exercise as I feel it could be very useful.I would happily recommend this course to a colleague or friend.”

Susanne Walsh, Personnel Advisor at Angus Council – HR as Mediator & Peacemaker

---

“I found the course to be very Interesting and Useful meeting all of my objectives. I rate all aspects of the course as 5 out of 5 and the pace was just right. Prior to attending I would have rated my knowledge as 2 out of ten, I would now say this has been risen to an 8! I would recommend this course as it is very useful and will help in many meetings and situations.”

Michelle Moore, HR Manager at Thomson Reuters – National Certificate in Workplace Mediation

---

“The National Certificate in Workplace Mediation to be great ! The trainer met all of my objectives and i found the pace to be just right. I had a very low knowledge of the topic prior to attending rating my skills as a 1, since completion I would now rate myself as a 7. I feel more confident in my ability to use the skills now and would recommend this course to friends and colleagues.”

Jennifer Moraes, Mediator at Thomson Reuters – National Certificate in Workplace Mediation

---

“The HR as Coach and Mediator course was informative, relaxed and confidential. The training met all of my objectives, I particularly liked the mix of theory and practice. This is an excellent foundation course, full of theory and practical with useful tolls and framework for future use. I would recommend this course.”

Tara Bicker, Senior HR Advisor at Shooting Star Chase – HR as Coach and Mediator

---

“The Practical Mediation Skills course was positive, informative and developmental. All of my objectives were met from the training, providing a really solid basis for an area of new practice. I particularly liked the practical information about carrying on mediation process. I would recommend this course to colleagues and friends as it was highly informative and professional.”

Jon Samson, Director of Campus at Brooklands College – Practical Mediation Skills

---

“I found the practical investigation skills course to be fun, engaging and practical. All of my objectives were met particularly the mini exercises were good as they ensured I was engaged. I considered my skills prior attending this course to be 3 out of 10, since completion I would consider to have risen to an 8! I would recommend this course to fellow colleagues and friends.”

Nyla Ali, HR Officer at Arts Council England – Practical Investigation Skills

---

“I found the practical mediation skills course to be Valuable, enjoyable and interesting. Since attending the course mediation is something i feel i can start to use at work to prevent issues getting out of hand. I particularly liked the relaxed manner and the combination of theory and practical application. I would recommend this course to friends and colleagues and would be very interested in learning more about mediation.”

Lynn Whetton, Olass Manager at The Manchester College – Practical Mediation Skills

---

“The Practical Mediation course was enlightening, structured and extremely valuable. All of my objectives were met, I particularly enjoyed the fish bowl role play and practices. I would recommend this as it is a useful course that will prove rally relevant to the work environment with a passionate trainer. It is well worth the time to complete as it prepares you for any conflict in the workplace.”

S. Doyle, Olass Manager at The Manchester College – Practical Mediation Skills

---

“I found the Practical Mediation Skills course to be helpful, practical and very hands-on. The trainer met all of my initial objectives, the trainer being phenomenally knowledgeable and experienced. I rated all aspects of the course as a five out of five and found the pace of the training to be just right. Prior to attending the course I would have rated my knowledge on the subject as a 2 out of 10 I would now consider myself to be an 8. I would highly recommend this course to a friend or colleague.”

Bernie Keane, HR Business Partner at BNY Mellon – Practical Mediation Skills

---

“The workshop was informative, useful and supportive. I particularly liked the discussions as useful topics were covered. By attending this workshop I feel much more confident and would recommend attending. Meghan facilitated an excellent follow up session.”

Tim Rounding, HR Advisor at Royal Greenwich – Coordinators Workshop

---

“I found the practical investigation skills course to be very informative and interesting. The course met all of my objectives I particularly loved the practical skills. I would recommend this course to my friends and colleagues. It is a really good course to give you the confidence to investigate complaints and allegations.”

Stephanie Altham, ARC at HR and Mediation Services – Practical Investigation Skills

---

“The practical investigations course was empowering, informative and enjoyable. All of my objectives were met and i now feel more empowered and confident. I particularly enjoyed the role play and watching others in the session. I would recommend this to my fellow colleagues and friends.”

Amanda Rourke, Independant Mediator and Consultant – Practical Investigation Skills

---

“The course was helpful, practical and very clear. I particularly liked the trainers style of delivery and support. There was also a good group with a rich mixture of experience. I found the pace of the course was just right and look forward to using what I learnt on a daily basis. I would happily recommend this course to fellow colleagues and friends.”

Persephone Collings, Complex Case Advisory Service Manager at DWP – Conflict Coaching

---

“I found that the conflict coaching course was powerful, giving good insight and ideas. The course met all of my objectives I particularly liked networking opportunities. The pace of the course was just right. I would recommend this course to friends and colleagues.”

Milee Brambleby, Head of Strategy and Change at CITB Construction Skills – Conflict Coaching

---

“I found the Conflict Resolution Skills course to stimulating, useful and fun! The course met all of my objectives i particularly enjoyed the role play. Which allowed me to put what I learnt into practice. Prior to attending this course I would have rated my knowledge of the topic as 4 out of 10, I would now say that has risen to an 8. I found the pace of the course to be just right and i gained useful insight from a highly experienced tutor and from other group members. I would recommend this course to fellow colleagues and friends.”

Louise Clark, Anaesthetist at Davies Vets – Conflict Resolution Skills

---

“The conflict and resolution skills course was engaging, informative and interesting. The course met all of my objectives and the pace was just right. I thought the content was very good and gave me some good information to come away with. Prior to attending this course I would have rated my skills and knowledge of this topic as 3 out of 10. On completion of the course I rate my skills and knowledge as 8! I look forward to using the information and knowledge received to put into everyday practice. I would recommend this course to my colleagues.”

Vicky Clayton, DSE Assessor at Davies Vets – Conflict Resolution Skills

---

“The Conflict Resolution Skills course was enjoyable, informative and a great team builder. The trainer met all of my objectives. I particularly liked spending time with colleagues and learning more about personalities. I thought the course was paced just right and would recommend it to friends and colleagues of mine.”

Julie Riches-Tomei, Vetinary Nurse at Davies Vets – Conflict Resolution Skills

---

“The HR as mediator and peacemaker course was informative, enjoyable and worthwhile. The course met all of my objectives; I particularly enjoyed the examples of mediation from other industries and businesses. I found that the pace of the training was just right. I would have rated my skills of this topic as 5 out of ten prior to attending this course; however I would now say that has risen to a 9. I would definitely recommend this course to a colleague or friend.”

Gillian Wood, Personnel Advisor at Angus Council – HR as Mediator & Peacemaker

---

“I found that the course was interesting, thought-provoking and extremely worthwhile. I had very high expectations of what the course could offer and all of my objectives were met. The structure and pace were both good and the relaxed style of Thomas suited the team. I think this is a valuable course to attend and would recommend it!”

Pauline Sinclair, Personnel Manager at Angus Council – HR as Mediator & Peacemaker

---

“This was an enjoyable and fun workshop to attend with a professional trainer. The course met all of my objectives particularly the examples of how to engage managers. considering all aspects of the course overall I would rate it as 5 out of 5. I would make a point of recommending this to colleages and friends.”

Nicola Hogarth, Assisstant HR Manager at North Tees & Hartlepool NHS Foundation Trust – Coordinators Workshop

---

“The co-ordinators workshop was useful, informative and very thought-provoking. The workshop covered a variety of topics which met all of my objectives. I found that the pace was just right and would recommend attending as I gained new ideas that i will be trying. TCM provides continuing support and development for mediators.”

Reema Sachedina, Assisstant HR Manager at North Tees & Hartlepool NHS Foundation Trust – Co-ordinators Workshop

---

“I found that the Core Mediation Skills course was interesting, informative and useful. Useful tools were used to promote successful mediation including Role Play and handouts which made the course meet my objectives. Overall I would give all aspects of the course a 5 out of 5 and felt that the pace was just right. I look forward to epplying what i learnt mainly being more alert. I would recommend this course to fellow friends and colleagues.”

Joyce Jacob, District Nurse at Central London Community Health NHS Trust – Core Mediation Skills

---

“The core Mediation Skills course was future focused, a reality test and a great chance to share solutions. All of my objectives were met and I especially enjoyed the role play, PIN and INCA models. Irene the trainer of the course was over and above! Prior to attending I would rate my knowledge of Mediation as 3 out of 10, I now consider myself to be an 8 ! I now feel I could have difficult conversations more effectively and be more confident when talking to staff. I would definitely recommend this course.”

Ali Abden, Admin Lead at Central London Community Health NHS Trust – Core Mediation Skills

---

“The Core Mediation Skills course gave good insight into conflict in a good relaxed atmosphere. I thoroughly enjoyed the nice small group as all seven of us got the opportunity to participate. The session met all of my objectives at a pace that was just right. I look forward to putting what i learnt into practice. I would recommend this course to friends and colleagues of mine.”

Sue Stubberfield, Clinical Head at Central London Community Health NHS Trust – Core Mediation Skills

---

“The HR as Coach and Mediator course was fun, informative, interesting, thought provoking and a great re-connection. Irene energises and enthuses the group! The pace of the course was just right for me. I completed the Practical Mediation Skills course so this was a great reconnect! I would recommend this course to a friend or colleague.”

Gemma Todd, Director, Hallmark Care Homes – HR as Coach and Mediator

---

“This course was knowledgable, informative, ‘food for thought’, well paced and interesting. The trainer met my objectives and the role play was a very good excercise. I would rate all aspects of the course as 5 out of 5. I will apply this learning in every day practice and would recommend to a friend or colleague.”

Crystal Routledge, HR Advisor at Domestic & General – HR as a Mediator and Peacemaker

---

“The Practical Mediation Skills course was insightful, interesting, friendly and confidential. The group tutor and facilities were excellent. I particularly liked the friendliness and openness of the group. I would rate all aspects of this course 5 out of 5 and the pace of the course was just right for me. I would recommend the course to a friend or colleague.”

Kerry Stothart, Branch Secretary at Kent Police – Practical Mediation Skills

---

“Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict.”

Louise Frayne, Head of HR & Organisational Development, Royal College of Paediatrics and Child Health

---

“ I found this course to be informative, practical, helpful, fun and interesting! I liked the format as there was lots of discussion, examples and learning from each other. The role plays were great! I would rate all aspects of the course a five out of five and the pace of the course was just right for me. The course gives great structure to what is usually an awkward experience. This is definitely useful for daily applications in my role. I would recommend this course to a friend or colleague.”

Marija Misic, Senior HR Officer at Park Plaza Victoria London Hotel – Managing Difficult Conversations

---

“I found the workplace mediation course to be interesting, enlightening and fun. The course met all of my objectives and I particularly enjoyed the mediator stories and the fishbowl exercise. I found that the pace of training was just right. Prior to attending this course I would have rated my skills and knowledge of this topic as 2 out of 10. On completion of the course I rate my skills and knowledge to be at a 10! I am going to keep in touch with peers from my course and try mediation in the workplace. I would recommend this course to my colleagues.”

Camilla Wiley, Director of Nursing within NHS – National Certificate in Workplace Mediation

---

“I found the course to be interesting, challenging, participative, stimulating, and informative. It met all of my objectives. All aspects of the course I rate as a 5 out of 5, although the knowledge and skills of the trainer I rate as a 6 out of 5! The pace of the course was just right and I would recommend to a friend or a colleague.”

Kelly Barfoot, Mediator at Kelly Barfoot Mediation Services – Core Mediation Skills

---

“This course, as far as I’m concerned, was a journey to a whole new world of (self) knowledge and qualifications in the field of mediation training and conflict coaching.”

David Pires, Independent Mediator – Conflict Coaching

---

“Conflict Coaching was innovative, thoughtful, enlightening and empowering. It fulfilled all of my objectives and I very much enjoyed the course. I rate all aspects of the course a 5 out of 5 and I worked with a great bunch of people! I think TCM is a very innovative and forward thinking business.”

Marcia Lister, Family Mediator – Conflict Coaching

---

“The course was insightful, fun, engaging, interactive, and rewarding. It was really great to get to know scenarios around the room. I rate all aspects of the course 5 out of 5! The pace of the course was just right and I would like to say thank you Brendan! I will share this learning with my team. I would recommend this to colleagues or friends.”

Lindy Neuper, Cluster HRM, PPHE – Managing Difficult Conversations

---

“I found this course to be engaging, interesting, informative, valuable and professional. I particularly liked the level of energy maintained by the trainer. I would rate all aspects of the course as 5 out of 5. Thomas’ recollection of comments and analysis was incredible and accurate and the content of the course was really good. The pace of the course was right for me. I would say before attending the course I would rate my skills and knowledge as a 2 out of 10. After attending the course I would now rate my skills and knowledge 10 out of 10! I would recommend this course to a friend or colleague. I was totally focused on training supported by having confidence and strong belief in the experienced trainers practice in companies.”

Jacqui Court-Walker, HR Consultant at Cognitive HR – National Certificate in Workplace Mediation

---

“The HR as a Mediator and Coach course was excellent! It was informative, relevant, practical and skill focused. The course met my objectives. There was lots of interaction. The facilitator is a practitioner herself so she has practical, relevant, current experience. I rate every aspect of the course as 5 out of 5 with an exception of the knowledge and skills of the trainer which I rate as a 7 out of 5! I would recommend this course to other people.”

Nicky Goodwin, HR Advisor at Boodle Hatfield LLP – HR as a Mediator and Coach

---

“The course was interesting fun, clever, as well as informative. The training fully met my objectives. Nicole was excellent and knows her project. She also made the course interesting. Nicole is also energetic and committed. The pace of the course was just right for me and I would recommend it to colleagues and friends.”

Caroline Claupton-Thomas, Lawyer at Mentor Services – Managing Difficult Conversations

---

“The course was interesting and I received a lot of information. It was intense as there was a huge amount of learning. The group was great and they were all really nice people. The training room and break-out area both had good facilities. I wanted to have a better understanding of the process of mediation and we definitely covered that! Brendan has a lovely style and is very engaging; he is an excellent tutor and very patient. The pace of the course was just right. Overall it was a very useful course and I would recommend it to anyone who may be required to facilitate mediation process.”

Lisa Mack, Head of HR at Tate – National Certificate in Workplace Mediation

---

“I found the Practical Mediation Skills course informative, collaborative and empowering. It was a new way of questioning and a new way of managing learning. I strongly agree that the course met all of my objectives. I was given plenty of useful handouts. In particular, I liked the role play and with this I gained feedback and confidence. I rated all aspects of the course as being very good. The pace of the course was just right for me. I would recommend this course to a friend.”

Vikki Fulton, HR Advisor at Radley – Practical Mediation Skills

“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.”

Interflora

---

“The National Certificate in Workplace Mediation is an interesting, challenging and fun course. I really enjoyed the supportive style of the trainer and the quality of the materials and handouts made the experience a lot easier. I would recommend this course to anyone who wishes to become an accredited mediator. I know I will use my skills at work to mediate within teams and with my peers.”

Susan Hunter, Adult Complaints and Performance Manager at London Borough of Ealing – National Certificate in Workplace Mediation

---

“This training gave me a great understanding and valuable skills in mediation. The course completely met my expectations and I really liked the interactive teaching style of the trainer. In addition, the relevance of the role-plays and the exercises made the experience even more interesting!”

Leyla Okhai, Staff Disabilities Officer at Imperial College London – National Certificate in Workplace Mediation

---

“The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!”

Stephanie Ayden, HR Project Manager at the Circle Housing Group – Managing Difficult Conversations

---

“Managing Difficult Conversations is a thought-provoking course delivered in a very interactive environment. I really enjoyed learning more about the “buttons” and “baits” and I will look for and resolve the confrontational situations using the different tactics I learnt.”

Anne Callaghan, Campaign Manager at Unicef UK – Managing Difficult Conversations

---

“HR as Mediator is a great mediation taster course. I really enjoyed sharing and discussing everyone’s experiences of conflicts and I found the different tips and frameworks useful. I feel I have reinforced my knowledge with this training and that I will be able to use the FAIR model for informal conflict resolution sessions!”

Lorna Farrant, Talent Manager at Chiltern Railways – HR as Mediator

---

“In a fun, interesting, very hands on and thought provoking learning environment, TCM has allowed me to meet my objectives. I am now a lot more confident and skilled for coaching and I will put this in practice by mentoring the managers in my organisation and helping them buy into mediation.”

Stephanie Golden, HR Development Officer at Unison – Coaching – Conflict, Change and Crisis

---

“TCM brings the perfect combination of fun and seriousness if you wish to learn intense skills and great processes in a fun environment. Sharing experiences with other delegates was a plus and made the experience even more interesting. I will use all I’ve taken from the course on a day to day basis and I would gladly recommend this course to anyone who wants to learn these precious mediation skills.”

Joanne Mandley HR Manager at UPM Kymmene (UK) Ltd – Practical Mediation Skills

---

“This course gave me the tools needed to mediate. I had the opportunity to interact, not just listen. I would recommend this course as the first step in mediation training: a great foundation! It gave me the skills and confidence I need to will run a number of “informal” meetings, write a mediation policy and help and mentor the team managers for mediation skills.”

Jane Harwood, HR Manager at Jane Harwood – HR as Mediator and Peacemaker

---

“This course fully met my expectations. It was challenging, hard work but in a fun environment. I now have a full understanding of what mediation is and the knowledge and skills to become an effective mediator. Thank you TCM!”

Anne Wilsdon, Head of Planning at Home Office IPS – National Certificate in Workplace Mediation

---

“In this inspiring and challenging course, I really liked TCM’s use of different tactics to teach the theory of mediation. I wanted to gain toolkits for handling disputes within my team and the ability to spot signs for early resolution. This course was extremely useful as it fully achieved my expectations and I feel now more confident.”

Sarah Ward, SEO Manager at Home Office IPS – National Certificate in Workplace Mediation

---

“The trainer’s knowledge, skills and delivery style were absolutely perfect. This excellent course was interesting, interactive and delivered in a friendly environment. My expertise on this topic was deeply strengthened by this training that I would recommend you do!”

Pete Collins, HR Consultant at Lloyds Banking Group – Mediating Team Conflict

---

“The Mediating Team Conflict course was interesting, relevant and the interactions really valuable. The trainer really brought the topic to life! I would recommend this course as it will help me promote mediation within my company.”

Laura Anderson, HR Consultant at Lloyds Banking Group – Mediating Team Conflict

---

“This course really exceeded my expectations! I really enjoyed and found useful applying the theory to examples and allowing discussion to enable the new skills to be processed both individually and collectively. Overall, these 2 days were enjoyable, interesting, with a great use of case studies, examples…and humour!”

Jane Smethurst, Head of Staff Support and Psychological Well-Being Service at Cheshire & Wirral Partnership Foundation NHS Trust – Mediating Team Conflict

---

“The strategies and techniques taught in the Coaching course are very useful and so are the role plays! The trainer had amazing knowledge and skills, the exercises and case studies were relevant to my needs and the hand-outs are top quality! I would gladly recommend this course to those who need help with their coaching skills!”

Jennifer McNeill, Regional Director at South East Employers – Coaching – Conflict, Change and Crisis

---

“I really liked the opportunity we had to discuss other people’s experiences therefore gaining a new way to see how we can improve our own performances. In an interesting, informative and thought provoking environment, TCM gives you an excellent insight into the world of mediation and how to handle professionally and efficiently those difficult conversations. I have no doubt that after absorbing the information I was given and putting them into action I will see true benefits!”

Stephen Ward, Head of Project Management at Areva UK – Managing Difficult Conversation

---

“Managing Difficult Conversations is a course that is inspiring, useful and really relevant to my everyday role. I know I will get the chance to use what I learnt in daily conversations with staff and hopefully help other managers to deal with such conversations. The trainer had excellent knowledge and offered a great setting for learning and trying out our new skills. Being able to put the theory into practice was really useful!”

Shelley Mayles, Office Manager at the National Probation Service, Hertfordshire – Managing Difficult Conversation

---

“Employee Engagement is a thought provoking, interactive and worthwhile course. It blends a great mix of theory and real-life examples. I will use those case studies and the principles I learnt to develop real action plans to engage my workforce. I would really recommend this course!”

Karen Barrie, Policy Support Officer at Durham University – Employee Engagement

---

“The trainer asked us what we needed from the course and that helped him make it really relevant for me. This course is a great way to understand how active listening and finding people’s needs help engage our employees. I learnt really helpful tips from the trainer but also the other delegates and it made me think of new ways to promote employee engagement in my organisation.”

Michaela Edinborrow Matrasova, Senior HR Administrator at the Imperial College London – Employee Engagement

---

“The National Certificate training is thorough, challenging and fantastic! A really worthwhile experience! It completely met my objectives: there are a lot of opportunities to practice, it is a great mix of skills and real-life examples. The trainer was incredibly knowledgeable, she was able to relate the topic to my objectives and the manuals were very thorough. After digesting the content I am sure I will be confident enough to put these skills into practice. Money well spent!!”

Len Carr, HR Business Partner at A4E – National Certificate in Workplace Mediation

---

“I thoroughly enjoyed the course. There was a fair balance between legal/case law examples and theory/practical skills. The practical examples were particularly useful and I will be using the knowledge gained to improve my own practice. The course was interesting, thought provoking and it created debate! I would be happy to recommend this course to anyone!”

Lydia Newman, Senior HR Advisor at London Borough of Hillingdon – Practical Investigation Skills

---

“TCM created a safe environment where I could fully absorb the framework of Investigations, discuss the cases, understand the importance of the templates provided and practice my interviewing and investigating skills. Our trainer Steve was very patient and his knowledge of investigations is amazing. I would really recommend this course to anyone who wants to gain real investigating skills.”

Lisa Sellars, Head of HR and Business Partner at the Scottish Court Service – Practical Investigation Skills

---

“Satisfying, confidence building and enlightening! These are the words I would use to describe this great training that strongly met my objectives! The process of mediation is outlined in great details and the trainer was amazingly knowledgeable. I will apply my new skills in a practical way but also try to implement mediation in our resolution policy!”

Helen Gott, HR Advisor at Dunlop Oil & Marine Ltd – Practical Mediation Skills

---

“Practical Mediation skills is the perfect training to learn and develop structures and skills when dealing with conflict situations. It was very informative and useful and I will apply this learning in my everyday work by dealing with and managing in a more efficient way situations involving conflicts.”

Sharon Eckl, HR Officer at Neopost Ltd – Practical Mediation Skills

---

“This was a very practical, comprehensive and participative course. The knowledge and skills of the trainer and standards of facilitation for the learning were amazing. I would happily recommend this course and I will definitely look at ways to train managers at Arcadia to deal with low level issues and prevent escalation by early intervention.”

Paul Forrest, Group ER Manager at Arcadia – HR as Mediator and Peacemaker

---

“This course was intense, enlightening and valuable. I really liked the relaxed and informal way it was delivered. The interaction with all the other participants was also great. The trainer was calm and open to discussion and the exercises relevant to what I have seen in the workplace. I look forward to mediating as soon as possible and as a solicitor I am delighted to offer mediation as a valuable service to my clients.”

Mike Powell, Solicitor at Scott-Moncrieff & Associates Ltd Solicitors – National Certificate in Workplace Mediation

---

“I chose to train with TCM as they always have high value and very informative events. This course was enjoyable and I feel I learnt a lot. The small groups made it easier to ask questions and get feedback. Extremely useful, I am now more confident in carrying an investigation. This course has fully achieved my expectations and I would recommend it!”

Jane Bave, HR Manager at Christian Solidarity Worldwide – Practical Investigations Skills

---

“We knew TCM by reputation and used them in the past. As always with them, the course was informative, useful and revitalising. It broke down and analysed the stages of mediation and the role playing was very helpful. I feel now more confident and I would really recommend this course as it is the perfect concise communication training for all line managers.”

Mary Sampson, HR Manager at Chelsea & Westminster Hospital NHS Foundation Trust – HR as Mediator and Peacemaker

---

“I really enjoyed the practical nature of the course from day one. The training fully met my objectives: in a fun and enjoyable environment, TCM has allowed me to gain more confidence to deal with arising conflicts at an early stage.”

Stephanie Oji, HR Advisor at Octavia – National Certificate in Workplace Mediation

---

“This course was interesting and very insightful. I really liked the active listening module, understanding the underlying issues that cause conflicts and learning that there is always an opportunity to deal with conflict positively. I know I will use at work the techniques I learnt. I would gladly recommend this training for anyone who might have to resolve workplace disputes!”

Kirsten Stolz, L&D Coordinator at Rathbones Investment Management Ltd – National Certificate in Workplace Mediation

---

“By attending this course, I wanted to improve my understanding of the process of mediation and improve my practice of it. During this fun, informative and stimulating day, I had the opportunity to reflect on my current practice of mediation and of course learn new skills. I also really enjoyed the style of delivery of this very experienced facilitator. Thank you Elaine!”

Yvette Morello, Safeguarding in Education Officer at Buckinghamshire County Council – Core Mediation Skills

---

“I booked this course with the TCM Group to gain better understanding of mediation. This one day course was extremely useful and actually exceeded my expectations as it was interesting, it greatly increased my understanding and the practical exercises made it all the more enjoyable and thought provoking. I found this course with an internet search but I would gladly recommend it to a friend or colleague.”

Susan Hunter, Adult Complaints and Performance Manager at the London Borough of Ealing – Core Mediation Skills

---

“This course was really hands-on, with a great balance between theory and practice. It was insightful, thought provoking and practical. The relevance of exercises, the knowledge and skills of the trainer and the delegates’ packs were just perfect. This course exceeded my expectations and I fell now more confident to set up and conduct mediations within my organisation.”

Jo Frere-Cook, Employee Relations Specialist at Harrods – Practical Mediation Skills

---

“This course was helpful and full of practical knowledge and constructive ideas. My expectations have been completely achieved and I now feel more confident in my HR role. I learned about TCM via the internet and I would gladly recommend this course to a colleague or friend.”

Julie Wilcock, HR Advisor at St Nicholas Hospice Care – HR as Mediator and Peacemaker

---

“I attended the “HR as Mediator and Peacemaker” course expecting to gain understanding of the mediation process. My expectations were fully met as in an interesting, fun and interactive atmosphere, TCM has allowed me to gain the skills and techniques necessary to mediate.”

Louise Ashley, HR Manager at Savills UK Plc – HR as Mediator and Peacemaker

---

“As primary HR contact in the UK for Unibet, I found this course gave me good knowledge to build on in the workplace. The training was informative and the role playing was a great way to have concrete examples of how mediation works. Also TCM’s process for mediations (the S.I.N.G.E.R. structure) made this course clear and easy to follow.”

Sarah Johnson, HR Advisor at Unibet Ltd – HR as Mediator and Peacemaker

---

“This course was interesting, innovative and stimulating. I especially liked the interactive teaching style and the group discussion, these helped me achieve my expectations which were to gain skills to understand conflict coaching and apply them in my organisation. I would gladly recommend this training as thanks to it, I now feel more confident.”

Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust – Conflict Coaching

---

“The Conflict Coaching course gave us the opportunity to explore situations where real issues occur and learn about the skills and tools of conflict coaching. It was thought-provoking, challenging and gave us “space to think”. It is extremely useful both for work-life and home-life, for personal and professional development. I chose the TCM Group because they seemed like a credible provider and my overall experience there was highly insightful!”

Denise Bagley, Subject Group Leader HR at the London South Bank University – Conflict Coaching

---

“TCM chose a training approach with opportunities for group discussions which allowed us to learn from other delegates. The role plays enabled us to practice the tools and I am now more confident about my abilities to apply the learning to my role as a HR manager. The trainer was excellent and engaging, and overall the course was informative and insightful.”

Jane Williams, HR Manager at Arcadia – Employee Engagement

---

“The Employee Engagement course delivered by TCM is a knowledgeable and practical experience run by skilled and experienced trainers. I expected to gain skills to find ways to engage staff, particularly at times of change or transition. All I can say is this course really understands what employee engagement is and offers key practical examples on how to improve it.”

Marie Casey, CEO of Support Empower Advocate Promote (SEAP) – Employee Engagement

---

“I joined this course expecting to gain a good understanding of mediation and its basic principles. This course has fully achieved my expectations as the trainer was very engaging and knowledgeable and I really enjoyed the practical examples. This course was extremely useful and I found it practical engaging and rewarding. As an HR manager I now feel more confident to apply these skills in my workplace.”

Lucy Carter, HR Manager at IPG Mediabrands – HR as Mediator & Peacemaker

---

“I chose The TCM Group on the back of a recommendation from my line manager. The course material was excellent, the course was very interesting and we all received excellent tips and insight. As a result of this training, I know feel more confident to deal with uncomfortable situations at work. I would definitely recommend this course to people who are unconfident managing difficult conversations or tackling negative behaviour.”

Elizabeth Pilliere, Team Leader at the Museum of London – Managing Difficult Conversations

---

“I wanted to gain more knowledge and confidence in order to handle difficult situations at work. This was fully achieved. TCM’s delivery was very professional and informative. A day well invested for my professional development.”

Sue Deane, HR Administrator at Global Infusion Group – Managing Difficult Conversations

---

“This is a great course, able to provide delegates with the confidence and skills to effectively mediate disputes and difficult situations. Thank you!”

Jo Mutch, Senior ER Manager at Deloitte – National Certificate in Workplace Mediation

---

“This course was informative, interactive and overall I found it extremely useful. The trainer adapted the structure of the course to meet the delegates’ requirements. The course was fluid and the pace of training was just right.”

Maria Robinson, Human Resources & Risk Management at DHL – Core Mediation Skills

---

“I chose TCM based on their reputation for their quality of training. TCM’s course was thorough, enjoyable, in-depth and very useful. Overall a fantastic training session. Thank you!”

Kat Burrell, HR Officer at Europe at Masternaut – HR as Mediator and Peacemaker

---

“There is more to mediation than I thought. This course gives you great insight and equips delegates with good and practical techniques. This was a very informative and interesting day for me. I would definitely recommend this course to my colleagues or friends.”

Karen Corish, HR Operations Manager at Morgan Sindall Plc – HR as Mediator and Peacemaker

---

“A colleague of mine recommended the course and The TCM Group. I needed practical skills to facilitate difficult conversations at work. This course has fully achieved my expectations and has provided me with more confidence. The standard of training and the knowledge of the trainer were excellent.”

Rebecca Ryan, HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust – Practical Mediation Skills

---

“I chose TCM because they offer real value for money compared to other providers. This course was interesting, informative and overall extremely useful for my career development. I feel more confident and more comfortable to put the skills I have learned in practise. I will definitely recommend this course to my colleagues.”

Anna Stretton, Regional HR Advisor at Alliance Medical – Practical Mediation Skills

---

“This course is just brilliant. I enjoyed the frequent role plays and the trainer’s tips and feedback. This course has exceeded my expectations. I feel as though I am ready to practise a real mediation session. TCM are a very professional organisation, able to provide delegates with valuable skills, practise and confidence for becoming a successful mediator.”

Stacey Baptiste, HR Advisor at DHL – National Certificate in Workplace Mediation

---

“Thank you for a great course and a good delivery. The content, the learning exercises and the role plays were excellent. The trainer was very good and I thoroughly enjoyed the learning experience.”

Trinity Stewart, HR Advisor at Buckinghamshire Healthcare NHS Trust – Core Mediation Skills

---

“I chose TCM because the course content, dates and price were just right. I needed to develop a better understanding of the investigation and interviewing process. This course exceeded my expectations. The trainer was very knowledgeable, engaging and open to the delegates’ needs. I would definitely recommend this course to a colleague or friend.”

Rebecca Webber, HR and L&D Co-ordinator at NHS Midlands & East – Practical Investigation and Interviewing Skills

---

“This is an amazing course. It was relevant, engaging and thought provoking. The pace of training was just right and the quality of the toolkits and handouts was excellent. I wanted to learn practical tools and to gain more confidence in order to be able to mediate by myself. This course has fully achieved my expectations.”

Emma Spurgeon, Senior HR Manager at Henderson Global Investors – HR as Mediator and Peacemaker

“The course was extremely useful, informative and engaging. The pace of training was just right; the standard of facilitation and the quality of the handouts was excellent. I wanted to learn practical tools and techniques that could help me manage difficult conversations at work and this course has fully achieved my expectations.”

Rebecca Hardy, Senior HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust Managing Difficult Conversations, December 2012

---

“I wanted to cover all the basics and gain more confidence. This course has exceeded my expectations. I really enjoyed leaning and practicing the different models and understanding how effective they are. The trainer was excellent and I think this course will prove to be extremely useful for my career development.”

Jenny Rye, Head of Personnel at Services Sound & Vision Corporation National Certificate in Workplace Mediation, December 2012

---

“This course was really informative and engaging. Practical training delivered by approachable & knowledgeable professionals. I now feel more confident to put these skills in to practice. TCM’s training has fully achieved my expectations.”

Ellie Pike, HR advisor at Penguin Books Core Mediation Skills, November 2012

---

“Although I have been a team leader for a long time, I needed to improve my skill set. From attending this training, I expected to achieve the smooth running of the team with no conflict. This course has exceeded my expectations. I was provided with excellent advice and relevant examples and case studies. I really enjoyed the friendly and relaxed atmosphere and the quality of the handouts was very impressive.”

Pam Goddard, East Front Team Leader at Historic Royal Palaces Managing Performance, November 2012

---

“I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured.”

University of London Mediation

---

“We contacted The TCM Group because we needed to review the way that we deal with conflict and disputes in the workplace. We really needed to understand conflict and how to use mediation to achieve win-win outcomes. My expectations were fully achieved. I was extremely happy with the training provided, as a result of this training, I now feel more confident to use mediation in the workplace.”

Pippa Byrne, Head of HR at Hugo Boss HR as Mediator and Peacemaker, October 2012

---

“This course covered all the necessary skills that every manager needs. It helped me understand why situations deteriorate and provided me with a clear framework and great tips and examples to use back in the workplace. Thank you for an engaging, enjoyable and eye opening course.”

Fionuala Bonnar, Project Manager at NHS North Central London Core Mediation Skills, September 2012

---

“This course was recommended to me by my manager. The course was fun, informative, practical, interactive and extremely useful for my role. I particularly liked the roles plays and the trainer provided us with great templates and examples.”

Mamta Kher, HR Business Partner at ASRA Housing Group Practical Investigation and Interviewing Skills, September 2012

---

“I attended this course because I wanted to obtain the necessary skills and tools to be able to apply mediation in my everyday work in Sainsbury’s. This course has definitely exceeded my expectations because I learned so much more about areas I didn’t even know before. As a result of this training I feel more confident and capable to go back to work and apply everything I have learned.”

Ronald Andrade, Store Trainer at Sainsbury’s Supermarkets Ltd Core Mediation Skills, August 2012

---

“I needed a course that could provide me with all the basics of mediation and plenty of confidence. I was pleasantly surprised as this course was so much better than I was expecting. It was very informative and the trainer was excellent. I particularly liked the role playing and group exercises.”

Sue Dymond, HR Manager at Glenside Manor Healthcare Services HR as Mediator and Peacemaker, August 2012

---

“I wanted to gain more skills to help with issues at work and obtain more knowledge and a deep understanding about mediation. I chose to train with The TCM Group as my line manager highly recomended them. The training was excellent and this course has fully achieved my expectations and I am really happy that I have gained new skills. This was a fantastic course, I really enjoyed it and I would highly recommend it to anyony who wants to get into mediation or deails with conflict resolution.”

Natasha Purewal, HR Advisor at Enfield Homes National Certificate in Workplace Mediation, August 2012

---

“I wanted to acquire more skills and to be able to practice mediation and network with other HR professionals. This course has fully achieved my expectations. It was extremely useful, thought provoking and I really loved the role plays. As a result of this course, I feel much more confident to use the skills and tools I learned in my organisation. I would definitely recommend this course to a friend or colleague.”

Sue Davies , HR Business Partner at University of Portsmouth HR as Mediator and Peacemaker, July 2012

---

“I chose TCM on the back of a recommendation from one of my colleagues who had undertaken the course. Before I complete the course, I was expecting to gain a good understanding of what it takes to be a successful mediator. The course not only exceeded my expectations but I honestly think that this was the highest quality of training I have ever received. The pace of training was just right and I feel much more confident than before because of the role plays.”

Sharon Bloor, Senior Employment Law Consultant at RBS Mentor National Certificate in Workplace Mediation, July 2012

---

“I was looking for a training course that could provide me with skills and tools to deal with workplace conflict and this course met all my needs & expectations. Really useful two days, which provided me with all the tools I need to deal with difficult situations at work. The course was interesting, challenging and thought provoking! Extremely useful training with plenty of role play and participation.”

Caroline West, Head of HR at Harbotte & Lewis Practical Mediation Skills, May 2012

---

“TCM has really impressed me. This was a very helpful and informative course at reasonable cost, good time frame and convenient location. I now feel confident to use mediation to prevent bullying and grievance complaints.”

Gemma Powell, HR Officer at the Chemring Countermeasures Pains Core Mediation Skills, June 2012

---

“Great course,very informative and engaging. I would highly recommend it to a colleague or friend. There was a very good balance of theory and practical work.”

Emma Holden, HR Manager at the Ellior UK HR as Mediator and Peacemaker, July 2012

---

“Thank you for a milestone educational experience.”

Theresa Mcgoldrick, Director of Student Services at the University of West of England National Certificate in Workplace Mediation

---

“TCM provides beneficial services and training for good workplace relationship management.”

Timothy Henry, Acting Deputy Director for UNRWA Operations Mediation Awareness & Skills, December 2011

---

“Overall, the course content was good and a useful reminder of how to approach, manage and evaluate difficult circumstances which we, as a museum, sometimes deny the existence of.”

Dave Rowe, General Manager at the Royal Air Force Museum Managing Difficult Conversations, December 2011

---

“The skills to counter conflict are extremely useful and this course has left me armed for the future.”

Vicki Hibbert, Corporate Events Manager at the Royal Air Force Museum Managing Difficult Conversations, December 2011

---

“A really helpful introduction to mediation. I particularly liked the pairing and group exercises but my favorite part was the role playing.”

Isobel Moore, HR Manager at Rydon Group Ltd Core Mediation Skills , December 2011

---

“This course was both inspirational and useful in the immediate term in dealing with conflict and which gave opportunity for interaction.”

James Laming, HR Manager at Hestia Core Mediation Skills, December 2011

---

“This course was a full breakdown on raising difficult conversations, from start to closure.”

Shani Smith, Retail Manager at the Royal Air Force Museum Managing Difficult Conversations, December 2011

---

“The training provided by TCM challenged me to think differently about the way we deal with conflict and the knowledge gained will be useful both in the workplace and in life in general.”

Paul Coward, Student Advisor at the University of Surrey National Certificate in Workplace Mediation

---

“The structure and content of the course were very good. Each delegate gained hands-on practice through the realistic case studies and the final role play. Overall the course was useful challenging and enjoyable. The training and the skills I obtained will prove to be very useful for my role in the future.”

Sheila Robertson, Advisor at the Bedfordshire Pilgrims Housing Association Practical Mediation Skills

---

“Having been at the university for over 8 years, this is the most useful course I have attended by far! Initially I felt a bit reluctant to give up 5 days, but time was used very well. I now appreciate that it would not have been possible to achieve the same amazing learning outcomes with less time. The course was challenging with transferable and applicable skills.”

Janet Godolphin, Deputy Dean at the University of Surrey National Certificate in Workplace Mediation

---

“The event was amazing. Great networking opportunities, people passionate about mediation all over the place and overall a very professional event inside a great venue.”

Mary Sampson, HR Manager at Chelsea and Westminster Hospital NHS Trust Mediators’ Networking Event

---

“I enjoyed the role plays. This is unusual for me as I usually find them difficult; but it wasn’t bad and helped me to understand the process.”

Katie Olivier, HR Advisor at the Shepherds Bush Housing Group HR as Mediator & Peacemaker – November 2011

---

“I thought the course was relevant, insightful and extremely useful. A great training session. which provides mediation skills and knowledge that can be used instantly. Thank you.”

Sophie Theadon, Human Resources Manager at the Financial Times HR as Mediator and Peacemaker

---

“Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds. The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group.”

Carol Russell Head of Employee Relations, BT Retail

---

“Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases.”

Gail Simpson Employee Relations Consultant, City of London Corporation

---

“I feel more confident and clear in attempting to approach these matters.”

Amy Graham, Senior HR Advisor at The Football Association Ltd HR as Mediator and Peacemaker, November 2011

---

“It is very refreshing course! Well delivered. I learnt the big difference between evaluation and observation.”

Francis Lim, Technical Manager at 4D Global Group HR as Mediator and Peacemaker, November 2011

---

“I liked the activity because it was very informative. Elaine gave practices to be a mediator that really helps to apply in 4D. I was fun but still educating to the management and the HR department.”

Christina Alberto, HR & Administration Assistant at 4D Global Group HR as Mediator and Peacemaker, November 2011

---

“A great interactive and informative course. A good level of discussion and interaction. There was a lot of activities to keep interesting.”

Kara Bolland, HR Manager at Brunelcare Practical Investigation & Interviewing skills, November 2011

---

“First time I have been shown best practices for interview and investigation skills. This course was enjoyable, insightful and practical. Some real skills to use in real life.”

Emma Read, HR Manager at Diamond Resorts Practical Investigation & Interviewing skills, November 2011

---

“This course was food for thought.”

Sheima Vala, Senior HR adviser at National Institute for Health & Clinical Excellence Practical Investigation & Interviewing skills, November 2011

---

“I think the course was challenging and thought-provoking. The role plays were extremely useful and this training gave me a lot of practical tips and skills that I will be using in the workplace.”

Cathy Brown, Faculty Manager at University College London Managing Difficult Conversations

---

“It was engaging. There were enough activities to show and practice the points made.”

Sonal Dhulashia, Senior HR Adviser at Nabarro Managing Difficult Conversations, November 2011

---

“These two days have sown seeds for clearer communications.”

Nicola, operations support officer at UNRWA Conflict Management and non-violent Communications, November 2011

---

“course was very informative. It highlighted how much preparation and structure are needed. The trainer, Thomas, was very good and knowledgeable on the subject.”

Deljit Nahr, HR Advisor at Bedfordshire Pilgrims Housing Association Core Mediation Skills, November 2011

---

“The training provided by TCM challenged me to think differently about the way to deal with conflict. The knowledge gained will be useful both in the workplace and in life in general.”

Paul Coward, Student Advisor at the University of Surrey National Certificate in Workplace Mediation, October 2011

---

“The course was engaging motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points / difficult aspects may be and how to tackle them.”

Rebecca Medcalf, People Policy Specialist at Marks & Spencer Mediating Team Conflicts

---

“A very interesting and open course that encouraged interaction and taught me new ways of working as an HR professional. The training session had a very good mix of delegates, everyone was open to share their experiences with others and the event also proved to be good for networking.”

Nicola Holland,Senior Hr Adviser & Training Co-Ordinator at Sterling Insurance Group HR as Mediator and Peacemaker

---

“Having a professional with years of experience delivering the course is incredible helpful. Watching David analyzing a real case study and providing such detailed and mind-opening insight is just invaluable. I now feel ready to take these skills back to my organisation and put a mediation program in place.”

Lindsey Nighswonger, HR Manager at BGC Partners HR as Mediator and Peacemaker

---

“Excellent course that combines the theory and practice in a supportive learner focused environment.”

Simar Singhall, Independent Consultant National Certificate in Workplace Mediation, October 2011

---

“I like the fact that people were willing to share their thoughts and experiences. It is reassuring to know that other co-ordinator are facing the same challenge.”

Nikki Hyde, HR Advisor at the University of Kent Mediation Team Coordinator

---

“I learned a tremendous amount over the course and it has been a fantastic experience. I look forward to conducting mediation in the future, taking future courses at TCM and continuing a relationship with TCM. Thank you very much.”

Laurie McNabb, Registrar at the United Nations Relief and Works Agency for Palestine Refugees (UNRWA) National Certificate in Workplace Mediation, October 2011

“This course was challenging and well-paced. It changed my perceptions and actions from problem solving to active listening. Not all problems need an HR solution.”

Louise Rogers, HR Business Partner at the Harper Adams University College National Certificate in Workplace Mediation, October 2011

---

“I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported.”

Sandra Pressley Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health

---

“I liked the informal approach and use of humour balanced with serious learning and discussion. The role play was particularily useful as a learning tool. The training experience was intense but allowed both learning and practice from all aspects of the process.”

Sandra Pressley, Senior Nurse at The Noble’s Hospital National Certificate in Workplace Mediation, October 2011

---

“A great course! I learnt skills that everyone should know. It has made me evangelise mediation to anyone who will listen!”

Erica Catherine Humphries, Personal Secretary at Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011

---

“During this course, I have to think about my own triggers. Working with people from all over organisation really made me think about my own communication style.”

Linda Anne Quennell, Clinical specialist Occupational Therapy at Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011

---

“I actually liked the role plays. I didn’t think I would but I found them useful to appreciate practising mediation.”

Sue Wilson, District Nurse Team Leader at the Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011

---

“I overall enjoyed the 2 day-training. I particularly liked the role play which gave a preview into how conflict could escalate and measures required to deal the situation.”

Patricia Crampton, HR manager-Equalities at Birbeck, University of London HR as Mediator and Peacemaker, October 2011

---

“David’s passion and knowledge was great throughout the course and really helped me to get to grips with understanding the mediation process, its benefits and how it can be implemented to our organisation’s culture. The role playing was very useful, by allowing me to get an even better taste of what happens in a real situation. I am really looking forward to delivering the training and ‘selling’ mediation as an option to our colleagues.”

Emma Taylor, Trainer at Lloyds Banking Group Training the Trainer

---

“Dynamic, fun, supportive and interesting. During this course, we have learnt from each other and gone through a “live” case.”

Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust Continuing Professional Development for Mediators, September 2011

---

“A very insightful course. I really enjoy sharing experiences and applying tools in different scenarios.”

Karen Lichfield, L&D Adviser at the Nottingham Trent University

Managing Difficult Conversations, September 2011

---

“I recommend the course, it can be useful at work, in private life and in committies. I learned how to deal with situations real examples.”

Judita Gosar, Volunteer National Certificate in Workplace Mediation, September 2011

---

“Mediation is a new subject for me and this course was well delivered and structured. I usually hate role-play, but this was OK, thanks to the relaxed atmosphere!”

Karen Lonsdale, Facilities Manager at the Cheltenham Borough Council Practical Mediation Skills, September 2011

---

“Solving arguments has never been so much fun! It was enlightening, helpful and informative.”

Ben Sherman, Car park Manager at the Chelmsford Borough Council Practical Mediation Skills, September 2011

---

“My role is as an HR manager at BT and we have been working with TCM for the past two years. This course on non-violent communication was both enlightening and fun. It was extremely useful and the knowledge of the trainer (Beccie) gets top marks. She gave a great delivery and was an outstanding facilitator. I would have no hesitation recommending TCM’s courses as you will always be able to apply TCM training to your personal and workplace/life situations.”

Tracey Cuthbert, HR Manager at BT The role of non-violent communication in mediation

---

“Excellent two days – thoroughly worthwhile. A great insight into the mediation process and a brilliant learning tool.”

Cat Shingler, HR Manager, Arcadia Practical Mediation Skills

---

“This is a challenging and detailed workshop which provides great insight on what it’s like to be an employee attending mediation as well as how to conduct meaningful mediation. Great facilitation in a safe environment!”

Amanda Taylor, HR Business Partner, BHS Practical Mediation Skills

---

“The trainers were very experienced, they knew their stuff and made the session calm, informative and relaxed.”

Ellie Reed, Senior HR Manager, Arcadia Practical Mediation Skills

---

“TCM is a very professional organisation. The knowledge and experience of the trainer was excellent. I would thoroughly recommend this course.”

Suzanne Dickason, HR Business Partner, BT Core Mediation Skills

---

“Practical training that will be useful in dealing with workplace conflict before it becomes a grievance. Applicable to my day-to-day work and experience.”

Tanya Kloppes, Ward Manager, King Edward VII Core Mediation Skills

---

“I found the course very helpful. I left feeling I’d learned a lot and have much to consider and try to use in situations involving anger.”

Kosi, Tutor, Pecan Anger Management

---

“A very worthwhile event – despite undertaking mediation on a fairly regular basis, it was useful to be reminded of key activities to avoid getting into bad habits.”

Suzanne Ingman, Senior HR Consultant at S.C. Brown Associates Ltd Professional Mediators Association Day, June 2011

---

“Another excellent PMA day which gave me more effective tools to add to my ‘mediator’s toolbox’.”

Tom McCracken, Learning and Development Consultant NHS Blood and Transplant Professional Mediators’ Association Day

---

“I found the course informative and useful for networking. It was a useful opportunity to think about tools and other methods of support a successful mediation process.”

Shyannco Pitter, Senior HR Officer, LB Brent Insight Mediation, PMA Day

---

“The workshop covered the subject in-depth and I was extremely happy with the content and delivery.”

Tom McCracken, L&D Consultant, NHS Blood and Transplant Insight Mediation, PMA Day

---

“Engagingly presented and I liked how the workshop was interactive. I would recommend the workshop to friends and colleagues and I found it a very positive and informative experience.”

Victoria Newman. HR Advisor at All Saints Ltd Mediation Eye opener

---

“It was worth every bit of my time and I am glad I came. This is a course you must take if you are in mediation!”

Folasade Dosunmu, Head of Human Capital, Superscreen TV Mediation Eye opener

---

“A beneficial insight into mediation, the workshop was very though provoking and I will be following-up with further training.”

Carl Clarke, Senior HR Business Partner, Thomson Reuters Ltd Mediation Eye opener

---

“Eye-opening and though provoking workshop highlighting the benefits to my organisation. I want my boss to come to a future event as I found the the experience extremely useful and inspiring.”

Michelle Barkwith, HR Manager, Royal College of Surgeons London Mediation Eye opener

---

“An extremely useful experience which was thought provoking and challenged my assumptions regarding mediation.”

Liz Speake, HR Manager, Bango Ltd Mediation Eye opener

---

“I liked how delegates were able to share their experiences with each other and overall I found the workshop extremely useful and helpful.”

Zoe Abrahams, HR Assistant, AllSaints Ltd Mediation Eye opener

---

“A challenging and clarifying course. The benefits of mediation can be misunderstood until explored. I feel an extension to the 6-day course should be offered as this being a short course acts as an appetiser. I particularly enjoyed the depth of the course and the way it was structured to ensure it can be practically embedded.”

Natalie Hawes, HR Manager, Arcadia Practical Mediation Skills

---

“An extremely useful and informative day. I found the course extremely useful, providing great techniques that I look forward to using in practice.”

David Spain, HR Manager, Arcadia Practical Mediation Skills

---

“An enlightening and reflective event that allowed ample opportunities to ask questions and to debate the answers. The role plays were very effective. An extremely enjoyable workshop which provided a challenging learning environment and the opportunity to reflect and deepen the learning experience.”

Jo Pike, Regional HR Manager, Arcadia Group Practical Mediation Skills

---

“A fantastic and relevant model which will really work for our Brand. The TCM trainer’s style of facilitating was excellent in that our questions were answered straight away with useful techniques and tips to use in practice. The TCM FAIR mediation process is also fantastic.”

Laura McGlynn, Regional HR Officer, Topshop/Topman (part of the Arcadia group) Practical Mediation Skills

---

“This training is an excellent tool for the whole group. I learnt new skills to take away. I enjoyed the role plays, I just wish I could have had the full 6-day course and cannot wait to give it a go in practice. Mediation is an excellent tool and I hope it becomes part of Arcadia’s culture.”

Laura Pearce, HR Advisor, Wallis (part of Arcadia group). Practical Mediation Skills

---

“An excellent course, positive and informative. I hope to practically engage in the process as a mediator for Sussex police. An excellent tool for both the workplace and life. I hope to be able to gain an accreditation soon.”

Nick O’Shaughnessy, Dective Constable, Sussex Police Practical Mediation Skills

---

“A concise and enlightening course. The use of exercise was great. I would definitely recommend this course to a colleague.”

Richard Dale, Trainee, Sussex Police Practical Mediation Skills

---

“An empowering and concise course. The knowledge and skill of the trainer was excellent. I thoroughly enjoyed the use of role play. An invaluable tool and I am looking forward to implementing it. It would be constructive to actually study further towards an accreditation. I will refer back to the organisation.”

Pip Taylor, Sergeant, Sussex Police Practical Mediation Skills

---

“A confidence-building and invaluable course. The structure of the course was fluid and gave delegates enough space to break-away and explore the issue being raised spontaneously. The size of the group was perfect and we all felt confident to engage with every activity.”

Ruth Parnell-Mace, PSCO Neighbourhood Policing Team, Sussex Police Practical Mediation Skills

---

“A challenging and extremely useful course. I particularly liked the practical exercises on both days. Day 2 exercises encompassed all the information from the day 1 training. Lots of ground explored but I would still be interested in looking at further training options.”

Sarah Critchlow, Professional Development Officer, Sussex Police Practical Mediation Skills

---

“One of the few course I have ever come away from excited about putting skills into practice. I will absolutely recommend this course to a colleague. It has increased my knowledge and it surpassed my expectations.”

Rosie Ross, Inspector, Sussex Police Practical Mediation Skills

---

“An intense and worthwhile course. I didn’t realise I managed to absorb so much information in such a short period of time. Extremely useful. As a potential internal mediator, I believe I would not have been able to perform this task effectively without this training. Thank you.”

Till Sanderson, Detective Inspector, Sussex Police Practical Mediation Skills

---

“An extremely useful and thought-provoking course with a clearly laid-out structure delivery. I shall be moving on to an accredited mediation training. It is a pleasure to be involved with the TCM Group.”

Jan Coppock, HR Officer, RGE Engineering&Co Core Mediation Skills

---

“A good insight into the benefits of mediation. The TCM trainer was excellent and made me feel very relaxed. A challenging and informative course that would be useful for line managers.”

Alison Roberts, HR Officer, Plane Handling Ltd Core Mediation Skills

---

“An extremely useful course with an great balance mix of practice and theory. An informative and practical introduction to mediation.”

Rosemary Green, Director, R.Green Ltd Core Mediation Skills

---

“Extremely useful and informative course which I would recommend to friends and colleagues.”

Susy White, HR Manager at JDA Software Ltd Mediation Eye opener

---

“An extremely useful and excellent course. It was an exciting and lively day. I would definitely recommend it to others. I mostly loved the speaker Sean Cunningham’s experiences.”

Hazel Satenay, London Borough of Brent. Professional Mediators’ Association Day

---

“The PMA days are extremely useful. There is flexibility to choose CPD days/topics which meet your professional development needs. This day was informative and interactive. It was extremely useful has it has provided me more tools in skills box.”

Shy’annco Pitter, Senior HR Officer, London Borough of Brent Professional Mediators’ Association Day

---

“A great networking event. Brendan’s personality and expertise along with the guest speak, Sean Cunningham made the course worthwhile.”

Fiona Beddoes-Jones, Principal Psychologist, Cognitive Fitness Consultancy Professional Mediators’ Association Day

---

“An extremely useful opportunity to review negotiation and mediation skills. I enjoyed exploring the similarities in skills of a hostage negotiator to that of the commercial and business negotiation as I do a lot of business negotiation in my daily work.”

Mediator, AT Consulting Services Professional Mediators’ Association Day

---

“A good opportunity to see what is happening in the world of mediation. An interesting and educational event. I enjoyed meeting other professional with a different approach to mediation.”

Adrianna Santo-Davila, Mediator Consultant Professional Mediators’ Association Day

---

“An educational and thought-provoking event. I particularly enjoyed the hostage negotiation discussion and the mediation case study and video. An excellent event which was well run and relevant. One of the best I have attended.”

Bev Solinger, Mediator Consultant Professional Mediators’ Association Day

---

“An interesting and thought-provoking session. I found the day extremely useful. The course helps mediators to be aware of what is going on underneath day-to-day interactions.”

Jacky Hilary, Mediator consultant Professional Mediators’ Association Day

---

“The standard and relevance of the exercises and activities was extremely useful. I particularly enjoyed exploring the potential difficult situations in the role play. It’s not just about mediating…it’s necessary skills for life.”

Janet Hemmings, London Borough of Brent Professional Mediators’ Association Day

---

“The training handouts and the trainer’s sensitivity to my needs scored highly on the day. The course was different and informative. I could easily relate to the use of drawing to tell a story and it was extremely useful to explore the ‘roles’ in conflict.”

Dyelia Morgan, Panel Advisor, London Borough of Brent. Professional Mediators’ Association Day

---

“Extremely useful – Probably one of the best learning experiences of the last decade for me.”

Phil Jones, Learning & Development Coordinator, Surrey & Sussex Probation Trust National Certificate in Workplace Mediation

---

“TCM have always provided me with an excellent and professional service. This course was extremely useful and has provided me with a better clarity in understanding what my mediators are saying.”

Ruth Wylde, Operations Manager, Jobcentre Plus National Certificate in Workplace Mediation

---

“A life-changing course that provided me with a set of extremely valuable skills that everyone should use in daily life.”

Judith Woodall, Freelance National Certificate in Workplace Mediation

---

“I found the workshop extremely useful and it was great that all participants got the chance to take part in the role play.”

Marie McKeow, Practice Placement Facilitator, Northumberland Care Trust Review, Refresh, Reassure

---

“I found this workshop extremely useful and I liked how participants were able to help set the agenda and air issues.”

C Hughes-Dent, NCT Review, Refresh, Reassure

---

“A practical and enjoyable learning experience. I found the course enlightening, enjoyable and insightful.”

Moira Williamson, HR Manager, Visit Scotland Mediating Team Conflict

---

“Intuitive and sensitive training which was well tailored to the needs of the group and extremely useful!”

Helen Campbell, Head of Marketing, Visit Scotland Mediating Team Conflict

---

“The team conferencing was amazing and gave us a great insight! The experience left me feeling proud and confident and I would definitely recommend the course to friends and colleagues.”

Margaret Campbell, Assistant Campaign Manager, Visit Scotland Mediating Team Conflict

---

“The speed of the training was just right and I will be able to use so much of what I have learnt with my team. I am feeling excited about using my new skills in the future!”

Annette Wood, Visit Scotland Mediating Team Conflict

---

“I found the training fun and challenging as well as extremely useful. I particularly liked the role playing exercises and found the whole experience surprising and exciting.”

Chris McCoy, Mediation Team Coordinator, Visit Scotland Mediating Team Conflict

---

“I found the whole experience very positive and extremely useful. I thought the pace of the training was just right and I would recommend the course to friends and colleagues.”

Breige Toner, HR Service Partner, Visit Scotland Mediating Team Conflict

---

“Once again TCM has delivered an informative and fully appropriate course tailored to the group’s needs!”

Linda Laughland, HR, Visit Scotland Mediating Team Conflict

---

“A liberating and collaborative course. I found the three days really inspiring and the training was delivered in such a way that was encouraging and empowering. I feel my eyes have been opened to a new way of thinking and I am looking forward to putting the skills into practice.”

Ruth William, Agent Coordinator, University of Southampton Essentials of Workplace Mediation

---

“An extremely informative course that was excellently prepared with a great balance of theory and practice. The trainer was encouraging and inspiring. I would wholeheartedly recommend this training as it was first-class, highly practical, very informative, challenging, robust and superbly facilitated.”

Diane Gow, Academic, University of Southampton Essentials of Workplace Mediation

---

“An eye-opening and challenging course, I particularly liked the role play and informal nature of the structure which allowed for meaningful discussions from all participants. I would recommend this course to a colleagues and friends and it was just what I was after!”

Alison Beard, Head of Support Services, University of Southampton Essentials of Workplace Mediation

---

“A rewarding and challenging course which was extremely well led and facilitated. The content and activities were great with a clear structure, and I found the whole experience extremely useful.”

Mary Morrison, Project Director, University of Southampton Essentials of Workplace Mediation

---

“The TCM course provided an excellent grounding in the principles and practice of mediation. The tutor was excellent and the whole experience was illuminating, inspiring and motivating. The presentation was very clear and well structured, and there was a good balance between exposition, explanation, demonstration and practice.”

Patrick Stevenson, Professor in Humanities, University of Southampton Essentials of Workplace Mediation

---

“I came to learn about mediation skills in the workplace, and that is exactly what I got after three very full and enjoyable days! I would recommend this course to friends and colleagues and found it extremely useful, engaging and absorbing.”

Emma Lindsey, First Support Practitioner, University of Southampton Essentials of Workplace Mediation

---

“I want to say many thanks for a really valuable experience. I felt the Trainer’s style and expertise were absolutely key to the success of this engaging, relevant and challenging course.”

Sarah Lee, Doctoral Student, University of Southampton Essentials of Workplace Mediation

---

“The training and trainer were excellent and It was immediately obvious that we were learning from an expert! The learning styles were varied and I found it a valuable and interesting experience.”

Deborah Wakely, Senior Leagal Services Manager, University of Southampton Essentials of Workplace Mediation

---

“TCM provides excellent training opportunities, and even though I have a lot more to learn I will be able to bring new skills back to the workplace.”

Susan Rogers, Research Manager, University of Southampton Essentials of Workplace Mediation

---

“You have never had so much fun having your mind bent to the good of the workplace! An absolutely super course. Both Gillian and Beccie were amazing trainers they had different styles and it made for a very powerful team.”

Mahmuda Ali, Operations Support Officer Team Leader, UNRWA West Bank National Certificate in Workplace Mediation

---

“I feel that many conflicts in the West Bank field can be resolved through mediation instead of escalating conflicts.”

Dr. Hasan Tabakhna, Senior Medical Officer, UNRWA West Bank National Certificate in Workplace Mediation

---

“Often I am faced with situations of disputes that could be prevented from escalation using the skills learned in this course.”

Suha Ismail, Deputy Chief Field Health Programme, UNRWA Lebanon National Certificate in Workplace Mediation

---

“I appreciated the constant positive criticism offered by the trainers and the fact that the trainers seemed to be having as much fun as we were.”

David Sigurdsson, Operations Support Officer, UNRWA Lebanon National Certificate in Workplace Mediation

---

“I liked the way the course was organised. I learned new ideas approaches and ways of looking at things – an interesting and challenging course.”

Majed El-Jadba, Head Staff Costs and Standards Budget Section, UNRWA HQG National Certificate in Workplace Mediation

---

“Reflecting on conflict, how I react to conflict and now, having mediated in a mock up, how the model speaks for itself.”

Amy Schmidt, Monitoring & Evaluation Officer, Relief & Social Services Division, HQ Amman National Certificate in Workplace Mediation

---

“The workshop was very interactive and though provoking. I found the experience worthwhile and I felt the value of mediation was clearly demonstrated.”

Shelia Moore, HR Director, Harrison Catering Mediation Eye opener

---

“I found the workshop very informative and I was especially impressed by the excellent presentation. I found the event extremely informative and would definitely recommend it to friends and colleagues.”

Cephas Gaewu, Director, Employmediation Mediation Eye opener

---

“It was extremely useful to gain an insight into other companies’ difficulties and how they deal with them. I will be sharing what I have learnt in using mediation with the rest of my team. David is an excellent trainer and very engaging.”

Emma Hart, HR Advisor, The Disney Store Mediation Eye opener

---

“An extremely informative session which has inspired me to make recommendations to the board of directors regarding the use of mediation in our company.”

Leanne Morris, Senior Advisor, Matalan Mediation Eye opener

---

“The presentation and the pace of the discussion was very useful. I found the workshop extremely informative and relevant.”

Sarah Hall, HR Manager, Panalpina World Transport Ltd Mediation Eye opener

---

“A great professional workshop to give you the confidence to apply mediation skills to your own company.”

Claire Robinson, HR Advisor, Panalpina World Transport Ltd Mediation Eye opener

---

“I found this course to be very interesting and a great eye opener to mediation. I now realise the benefits of mediation and will be promoting it to my company as area for further development.”

Laura Roberts, HR Advisor, Speedy Hire Plc Mediation Eye opener

---

“An enjoyable and informative course. I particularly enjoyed the role plays. Excellent course administration and knowledge and skills of the trainer.”

Samantha Lawrence, Principal Employment Relations Unit, Local Government Employers (LGE) Essentials of Mediation

---

“An insightful and challenging course with a very good mix between practical role play and listening to first hand experience of mediation. An extremely useful course and I would not hesitate to recommend TCM courses.”

Graham Baird, Principal Negotiation Officer, Local Government Employers (LGE) Essentials of Mediation

---

“This was a challenging and relevant course, it was well structured and well delivered and I found the role plays very useful. The course clearly defines what mediation is all about and equips you with the skills to do it. Overall, a stimulating and challenging course that is both relevant and self-developing.”

Sarah Messenger, Service Director, Local Government Employers (LGE) Essentials of Mediation

---

“A useful course that excellently outlined the mediation process. A real insight into the mind/approach of a mediator. The course had a good mix of theory and practice. I particularly enjoyed learning the impartiality of the mediator in empowering the parties to make their own agreement.”

Philip Bundy, Employment Relations Adviser, Local Government Employer (LGE) Essentials of Mediation

---

“A practical and extremely useful course. An enjoyable training experience which taught me new practical skills. The knowledge of the trainer was very good.”

Andy Inett, Head of Negotiations, Local Government Employers (LGE) Essentials of Mediation

---

“An insightful, challenging and involving course. The TCM trainer was very knowledgeable and willing to explain things patiently and thoroughly. TCM adapted the course to our needs and the role plays were very relevant. I appreciate the practicality of the course.”

Luann Donald, Employment Relations Adviser, Local Government Employers (LGE) Essentials of Mediation

---

“An interesting and informative course. I particularly liked the style of the TCM trainer. Practical training delivered by Practical trainers.”

Gill Gittins, Principal Negotiating Officer, Local Government Employers (LGE) Essentials of Mediation

---

“An interesting and powerful day. Despite my initial reservation, the use of film was highly beneficial. One day is not enough, maybe the PMA session can start earlier to allow more time.”

Sally Kinley, Brent Council. Professional Mediators Association day

---

“An informative and participation-filled course. The delivery was non-stop and I feel confident in training to become qualified with TCM.”

Jim Dawson, Self-employed Independent Consultant

---

“A constructive and thought-provoking workshop. The content, timing and pace was excellent. The knowledge and skills of the facilitator was of the highest standard.”

Michael Penn, Curatorial Director, Haynes International Motor Museum Mediation Eye opener

---

“An absolute ‘eye-opener’ which left me with a lot of food for thought on how was can apply mediation effectively at work. A very clear and relaxed approach which made it easy to ask questions and seek clarification throughout. The workshop could certainly be slightly longer as there was much to take-in from a confident and knowledgeable trainer with real examples to support case.”

Michelle Brewer, Employee Relations Manager, Turning Point Mediation Eye opener

---

“An informative and extremely eye-opener into mediation. I really enjoyed the group discussions and understanding the role of the mediator, benefits/limitations and how it can assist culturally.”

Ife Castillo, HR Advisor, Photobox Ltd Mediation Eye opener

---

“A relevant and motivational workshop. I found the mix of processes and strategic explorations extremely useful.”

Karine Moncere, HR Manager, Photobox Ltd Mediation Eye opener

---

“An interesting and clarified workshop. I liked how the information/details that the trainer went through carefully broke down what is actually based on common sense. The workshop will be extremely useful in assisting to successfully communicate the importance of mediation to the rest of my organisation.”

Barbara Baker, HR Manager, Bokomo Foods Mediation Eye opener

---

“An extremely useful and interesting workshop. The knowledge and skills of the trainer was of the highest standard. Thank you for providing such an interesting topic. This will be something we would look to implement across our business.”

Kerri Morley, HR Manager, MTA Solicitors LLP Mediation Eye opener

---

“A useful and factual course. I particularly like how the presenter linked his mediation argument to the modern day workplace.”

Veronica McCaroll, Regional HR Manager, Care UK Mediation Eye opener

---

“A very enlightening introduction to mediation and its benefits. I would encourage any business to explore this avenue first in their approach to dispute resolution. Hearing about how mediation meetings work, the break down difference between mediation and arbitration and the overall role of the mediator were extremely beneficial topics that was excellently delivered by the trainer. I wish we had more time to explore in depth. I am happy to go without the free lunch if we could have had more time with the trainer.”

Emma Eliasson, HR Business Partner, Turning Point Mediation Eye opener

---

“The participants seemed very energised and positive after your mediation meeting and the divisional manager has also commented on how motivated the team manager has been since the session. Thanks very much for all your work and support on this.”

Human Resources Manager, Large London based housing charity Two Party Mediation

---

“A challenging and supportive course. I found the role plays and practical tools extremely useful. I also found it useful that TCM allowed two trainers to deliver the course as they gave different perspective and experiences. A very useful event that met its objectives.”

May Millward, HR Manager, DWP National Certificate in Workplace Mediation

---

“An interesting and challenging course which taught me a different set of skills. I was in doubt that my natural skills and working style would be suited to mediation – by the end of this course, I believe in the effectiveness of mediation. I have learnt valuable core mediation skills which I will utilise not only in my work but also in my personal life.”

Caroline Crampton-Thomas, Lawyer, RBS Mentor National Certificate in Workplace Mediation

---

“A very interesting and cognitively stimulating course. I can see the value and benefits of mediation in many situations. I felt initially that my personality style may limit my ability to mediate effectively, however I now feel that I can use the skills I have learnt here, alongside my other workplace skills and natural instincts to facilitate a successful mediation. I also feel confident that these skills will enhance my overall leadership style. I cannot wait to put it into practice. Thank you!”

Siobhann Quinn, Assistant Director Community Childrens’ Services, Norflok NHS National Certificate in Workplace Mediation

---

“An intensive and exhilarating course that has boosted my confidence to mediate. The video clips really aided understanding of reforming. I also like that TCM made use of two trainers who complemented each other. The mediator handbook is so useful, just follow the process that TCM model provides and anyone can be a great mediator. The process came to life throughout the training.”

Sarah Guy, HR Manager, RBS Mentor National Certificate in Workplace Mediation

---

“A transforming and enlightening course. I loved the experiential nature of the training – the experience of TCM’s facilitators demonstrated the ‘realness’ of mediation. I also liked the use of video. The 3 role play days were such a great learning experience. The 3 days prior to that taught me so many useful skills and doing the portfolio work really helped to get the process straight in my mind. TCM course leaders were encouraging, sensitive and very capable.”

Elaine Hepburn, Education Outreach Worker, Depaul National Certificate in Workplace Mediation

---

“The course was fully comprehensive and at the end I felt fully confident and competent to start practicing as a mediator.”

Natalie Sparrow, HR Assistant, CBS Outdoor LTD National Certificate in Workplace Mediation

---

“An insightful and beneficial course. TCM demonstrates the cost-effective benefit of mediation to the cycle of conflict. I will definitely recommend this workshop to a colleague.”

Debby Thompson, HR Advisor, Domestic & General Group Telecommunication and Media Eye opener

---

“A thoroughly worthwhile and excellently delivered course. A lot of useful information I didn’t expect on a complimentary course. I could not have been more encouraged to participant fully. Overall, it was exceptional.”

Sarah Curry, HR Manager, Watford Football Club Telecommunication and Media Eye opener

---

“I would love to be able to attend further PMA days or TCM events as this has been an invaluable experience for me. I am particularly interested in the ‘coordinator network’ that you have established as I feel I would really benefit from it.”

Kelly Ritchie, ER Specialist, Citi Group Professional Mediators Association day

---

“Highly informative and motivational- Highly recommended.”

Will Parkes, Independent Mediator Professional Mediators Association day

---

“TCM makes everybody feel very welcome and valued and encourages and nurtures a real sense of a ‘mediation community.”

Samantha Holland, HR, Hertfordshire Constabulary. Professional Mediators Association day

---

“I would love to be able to attend further PMA days or TCM events as this has been an invaluable experience for me. I am particularly interested in the ‘coordinator network’ that you have established as I feel I would really benefit from it.”

Kelly Ritchie, ER Specialist, Citi Group Professional Mediators’ Association Day, January 2011

---

“Very informative, fluid and professional day. Full of useful exercise and discussions.”

Yvonne Walsh, Independent HR Consultant Professional Mediators’ Association Day, January 2011

---

“TCM makes everybody feel very welcome and valued. They encourages and nurtures a real sense of a ‘mediation community’.”

Samantha Holland, HR, Hertfordshire Constabulary Professional Mediators’ Association Day, January 2011

---

“I would love to be able to attend further PMA days and TCM events as this has been an invaluable experience for me. I loved the open format of the day as it enabled useful and invaluable dialogue around people’s experience of mediation and ideas around best practice.”

Kelly Ritchie, Employee Relations Specialist, Citigroup Return on Mediation, PMA Day

---

“I would highly recommend this workshop as it was extremely informative and motivational. It was a great opportunity to ‘pick people’s brains’ and reflect on different approaches and practices.”

Will Parkes, Independent Mediator Return on Mediation, PMA Day

---

“I left with the knowledge that mediation is more than a ‘fluffy pink bunny’ and should take its place in any organisation as a valuable management tool which can be measured!”

Evelyn Dare, HR Manager, Bucks County Council Return on Mediation, PMA Day

---

“TCM make everybody feel very welcome and valued. They encourage and nurture a real sense of a ‘mediation community’. I really liked the way that David valued our opinions and experiences as a tool for development. I think this was a good learning tool for me and will be useful for my organisation as a whole.”

Samantha Holland, Recuritment, Hertfordshire Constabulary Return on Mediation, PMA Day

---

“I find it very refreshing and inspiring that David as the Chief Executive is able to take time out to lead training days.”

Stellamaris Mohammed, Corporate People Manager, The Children’s Society Return on Mediation, PMA Day

---

“It will help me towards problem resolution in the workplace and was a fascinating insight into the world of mediation.”

W. Cartledge, Dermatology Nurse Specialist, Norfolk Community Health and Care NHS Trust Practical Mediation Skills

---

“I will give it a go next week! Mediation is not usually for the feint hearted and this provides a scaffold to cling to when the storm is blowing.”

W. Bunn, Operations Manager, Norfolk Community Health and Care NHS Trust Practical Mediation Skills

---

“I particularly enjoyed the easy to follow framework. The trainers showed excellent knowledge and skill and were very sensitive to our needs.”

H. Riley, Clinical Team Lead, Norfolk Community Health and Care NHS Trust Practical Mediation Skills

---

“This course was extremely useful for assessing how new approaches are affecting everyone and how to adjust things to stop staff becoming disgruntled.”

C. Mingay, Operations Manager, Norfolk Community Health and Care NHS Trust Practical Mediation Skills

---

“I loved the understanding that came from the volcano exercise and ‘how to take the conflict out’ exercise. This course was set up for workers at Pecan, however it will be equally useful in my everyday life.”

Eilette, Pecan Managing Anger, Confrontation and Aggression

---

“It was brilliant and fantastic and everything is there. It helped me learn a lot on how to deal with difficult situations.”

Luse McNeilly, Pecan Managing Anger, Confrontation and Aggression

---

“The whole journey we were taken through- the fact that it was both theoretical and practical and the different activities were really helpful.”

Debbie King, Pecan Managing Anger, Confrontation and Aggression

---

“The trainer (Edward) has a very open and friendly attitude which encourage people to take part and also share (sometimes sensitive) stories which was really helpful to the whole group. This was a very good and fun day – Well done.”

Irene, Pecan Managing Anger, Confrontation and Aggression

---

“Observation and evaluation – not to impose my feelings or judgement on someone else. Excellent.”

Olaniyi, Pecan Managing Anger, Confrontation and Aggression

---

“Brilliant opportunity to gain a skill in a secure and exceedingly competent environment with knowledgeable and understanding trainers.”

Dot Yeo, HR Change Manager, NHSBT National Certificate in Workplace Mediation, July 2010

---

“While I found the process quite challenging I felt that trainers’ interaction and feedback was excellent making me comfortable with the whole process.”

Kevin Holmes, DWP National Certificate in Workplace Mediation, July 2010

---

“The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications.”

Ian Langdon, Hertfordshire Constabulary The National Certificate in Workplace Mediation

---

“I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy was infectious.”

Mgunda Betsworth- Hertfordshire Constabulary The National Certificate in workplace Mediation

---

“This is an excellent approach to conflict resolution for the trust.”

Frank Ball, HR Manager. South West London and St Georges NHS Mental Health Trust, The National Certificate in workplace Mediation

---

“This is a good technique to be utilised in the work place. I am confident it will be beneficial.”

Nicola Mladenovic, Service Manager. South West London and St Georges NHS Mental Health Trust The National Certificate in Workplace Mediation

---

“Highly recommended. The trainers were amazingly supportive. The structure and pace of learning was perfect.”

Arron Pile, Project Manager, The University of Salford The National Certificate in Workplace Mediation

---

“I found the course truly inspirational and I cannot wait to put into practice what I have learnt. Thank you!”

Carol Law, HR Manager, South West London and St Georges NHS Mental Health Trust The National Certificate in Workplace Mediation

---

“The learning was hard work but very enjoyable and ultimately very rewarding.”

Crispin Lee, Met Police The National Certificate in Workplace Mediation

---

“Working with TCM was informative, useful and fun.”

Sara McInnes, Category Manager, Hallmark Cards Practical Mediation Training for Managers, November 2009.

---

“Rewarding, challenging, confidence-building, motivational, positive. Mediation training has given me skills I can use in everyday work practice.”

Jill Ramsay, Studio Manager, Hallmark Cards Practical Mediation Training for Managers, November 2009.

---

“First class programme. The training was enlightening and very challenging.”

Karen Moncrieff, visitScotland The National Certificate in Workplace Mediation

---

“This course really had the wow factor for me (win or win!)”

Linda Laughland, Visitscotland The National Certificate in Workplace Mediation

---

“I thoroughly enjoyed the course and it is amongst my top 3 after 20+ years in HR.”

Linda Laughland, Visitscotland The National Certificate in Workplace Mediation

---

“A great course for personal and professional development, with real value to an organisation.”

Julie Hutchison, Hertfordshire Constabulary

---

“I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy were infectious!”

Mgunda Betsworth, Hertfordshire Constabulary

---

“The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications.”

Ian Langdon, Hertfordshire Constabulary

---

“Well-paced, informative session that gives an excellent insight for staff that have an interest in becoming an internal mediator.”

Lynn Jack – HR Manager, Visit Scotland

---

“Excellent course. I have definitely come away with a better knowledge of what mediation is and the tools to mediate.”

Breige Toner, Visit Scotland The National Certificate in Workplace Mediation

---

“TCM provide a challenging and stimulating environment to learn the art of mediation.”

Mark Hunt, Solicitor, Best Practice Review

---

“This was an enjoyable and challenging course which was very worthwhile.”

Barry Lavers, Hertfordshire Constabulary.

---

“This course is very informative and provides great learning and insight into the mediator role.”

Nicole Battain, Comet

---

“Very knowledgeable trainers, learnt a lot about myself and grown in confidence.”

Federica Smith,WPA Summer 2009

“Fantastic course with lots of content which all came together over the last couple of days.”

Richard Tutill, WPA

---

“Excellent training course which will ensure you become a fully competent mediator.”

Karen Oates, HR Advisor, The National Probation Service, Northumbria Summer 2009

---

“TCM have provided an excellent training package on mediation processes which will be of added value to Northumbria Probation Area.”

Graeme Davis, HR Advisor,The National Probation Service, Northumbria

---

“An excellent course which developed lots of practical skills in dealing with conflict – not just through a formal mediation process, but in everyday work as a manager.”

Barbara Holdhusen, HR Director, The National Probation Service, Northumbria

---

“A thought-provoking course which will help me to deal with issues differently, it challenged my usual work practices.”

Rebecca Leigh, The Medical Research Council Summer 2009

---

“Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediation.”

K. K. Poonia – Diversity Manager, The University of Southampton

---

“The Planning Inspectorate wished to create a workplace where all staff could resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met.”

Baljeet Mann, Diversity Strategy and Recruitment Manager at The Planning Inspectorate

“This was a serious dispute, one in which we had invested tremendous amounts of time, energy and money. Mediation proved to me that these disputes are best resolved by getting around a table and talking.”

Paul Doyle, Head of HR Brunel University

I felt the mediation session was run very well. The Mediation process gave us time to reflect, and it was extremely informative.”

MOD Personnel Spring 2009

---

“Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation.”

SSAFA Personnel Jun-09

---

“I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward.”

SSAFA Personnel Jun-09

---

“The mediation was excellent – very effective. I would definitely call on TCM again, if required.”

Senior Manager, Government Agency May-09

---

“This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn’t have occurred without TCM involvement.”

Senior Manager, Government Agency. Jun-09

---

“The mediators were very helpful; the outcome was very positive.”

Senior Manager, Government Agency May-09

---

“TCM provide an excellent learning environment with fantastic tutor support.”

Ian Gilbert, Personnel Manager, Bridge North District Council The National Certificate in Workplace Mediation, February 2009

---

“TCM’s training offers a great introduction to mediation in the workplace.”

Charlotte Pinder, HR, Arcadia Group. The National Certificate in Workplace Mediation, February 2009

---

“I would recommend this course to anyone. Excellent facilitators and a safe learning environment.”

Jim Collins, Welfare Officer Foreign and Commonwealth office. The National Certificate in Workplace Mediation, February 2009

---

“The course was very thorough, informative and practical and I now feel that I can put the mediation skills that I have learnt and practiced into effect.”

Michelle Walsh, Senior HR Business Partner Sanctuary Housing. The National Certificate in Workplace Mediation, February 2009

---

“I thought that the TCM course and facilitation was excellent it made learning and application of the practice skills enjoyable.”

Beverley Abdulla, HR Manager, AT Engine Controls. The National Certificate in Workplace Mediation, February 2009

---

“Challenging, informative and life changing.”

Neil Quinn, HR Business Manager, Sanctuary Housing. The National Certificate in Workplace Mediation, February 2009

---

“Well planned and delivered – Thank You.”

Amanda Howell, Modern Matron, Leicester PCT. The National Certificate in Workplace Mediation, February 2009

---

“Carrying out the role play of the mediator working through all the meetings and process was really useful as it enabled me to put into practice all the learning and pick up on learning points for the future.”

Laura Starkey, HR Business Partner, Sanctuary Housing. The National Certificate in Workplace Mediation, February 2009

---

“Highly recommend the training for mediation, its creative learning and very person centered in approach in finding solution focused agreements between parties.”

Jackie Wilkinson, Designated Nurse, Leicester PCT. The National Certificate in Workplace Mediation, February 2009

---

“TCM training in mediation has opened up a whole new learning opportunity into a colorful and diverse world of resolution which has been exciting for me.”

Amanda Howell, Modern Matron, Leicester PCT. The National Certificate in Workplace Mediation, February 2009

---

“Very knowledgeable facilitators very relaxed yet enjoyable yet challenging.”

Elaine Curtin, Training and Education Lead, Leicester PCT. The National Certificate in Workplace Mediation, February 2009

---

“The trainers were extremely knowledgeable and imported their expertise in a friendly and relaxed way.”

Ian Pickett, Detective Inspector, Metropolitan Police, National Certificate in Workplace Mediation, April, 2009

---

“I enjoyed the course very much and it delivered on my expectations. The skills I acquired will be very useful in my role and will complement my existing skills as an ER advisor.”

Monica Thorogood, Employee Relations Adviser Merrill Lynch. National Certificate in Workplace Mediation, April 2009.

---

“This was an excellent course delivered to a high standard.”

Roger Silvers, Managing Director, RJS Management Mediation Eye Opener, April 2009

---

“Absolutely brilliant training – well-paced and interactive.”

Ebere Ikerionwu, Student Resolving Public Sector Disputes, April 2009

---

“Workplace mediation training was a real eye opener on so many levels. I thoroughly enjoyed the course and look forward to putting it into practice. Thank you TCM!”

Helen Upson, Solicitor, Taylor Bracewell National Certificate in Workplace Mediation, April 2009.

---

“Mediation was a very different process for me. Using skills to amicably resolve workplace disputes will be a great benefit to me.”

Jim Beaty, HR Professional. National Certificate in Workplace Mediation May 2009.

---

“TCM’s National Certificate in Workplace Mediation is a very intensive course that changed my entire attitude to workplace conflicts and disputes.”

Mark Dorrington Detective Sergeant, Metropolitan Police London National Certificate in Workplace Mediation, May 2009

---

“Really enjoyable course, Learning was really cemented and useful.”

Elizabeth Fitch, Regional Director, Jaluch, The National Certificate in Workplace Mediation, May 2009.

---

“TCM has excellent trainers who know their stuff.”

Tony Lockey, Fraud Officer, Hastings Borough Council. National Certificate in Workplace Mediation, May 2009.

---

“A really comprehensive course delivered by experienced and expert tutors.”

Rita Adams, Student National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.

---

“It was hands down the best thing I have ever done. Beccie was amazing. I can’t wait to start using my new skills.”

Gail Simpson, City Of London Police Spring 2009

---

“The enthusiasm and professionalism of the trainers was an inspiration.”

Mark Turner, The University of Southampton.

---

“One of the most challenging and empowering development days I have attended in ages!”

Tony Cooper, Head of Staff Development, The University of Southampton

---

“TCM have trained our mediators and they have brought a huge amount of energy and enthusiasm to the subject. This has inspired us to set up our own scheme which is now showing us real benefits in terms of managing dispute resolution. ‘Like many large organisations, we have a lot of staff complaints, disputes, lots of conflict in the workplace which is very draining on everyone who becomes involved with it. And using TCM to help set up our mediation service has given us a completely different option in terms of managing that conflict.”

Mary Siddall, Senior Legal Advisor, University of Southampton Internal Mediation Scheme

---

“The TCM Group was invited to train mediators as part of setting up a mediation scheme for Hammersmith Hospitals NHS Trust. The accredited mediation training is an excellent and varied course that holds your interest and attention all the way through. TCM trainers also provide outstanding support and guidance at all stages of learning to be a workplace mediator.”

Sujita Patel Internal Mediator, Hammersmith Hospital NHS Trust

---

“I thought both mediators acted professionally and skilfully throughout the day – I was extremely impressed by the whole experience.”

David, Programme Manager of an Educational Institute 2008

---

“A challenging and thought provoking course.”

Jo Singleton, Head of HR, Ascent Media Group National Certificate in Workplace Mediation, 2008

---

“The mediation process is an extremely powerful tool in the workplace. I can’t believe how much I have learned and how useful it will be in my work environment.”

Debs Pogson, HR Manager, Witwood food Products National Certificate in Workplace Mediation, 2008

---

“This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!”

Nikki Robson, Workplace Mediator GCHQ. Practical Team Mediation and Facilitation Skills, 2008

---

“High quality training with strong feel good factor.”

Paul Holder, Professional Mediator. Practical Team Mediation and Facilitation Skills, 2008

---

“An enjoyable and challenging introduction to the mediation process that leaves one with the confidence to use the basic skills as a platform for further development.” Naomi Brecker, Occupational Health Physician, Royal Free Hampstead NHS Trust National Certificate in Workplace Mediation, 2008

---

“Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally.”

Mike Emmott , CIPD Employee Relations Adviser 2007

---

“The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals, careers, and reduced burdens on the resources of all concerned – employers, employees and the state.”

Michael Gibbons, Department for Trade and Industry 2007

---

“The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment.”

Michael Gibbons, Department for Trade and Industry 2007

---

“I think that more NHS Trusts should get involved in TCM’s schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative.”

Michelle das, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust 2007

---

“TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help.”

Michael, HR Director of an International IT Company 2006

---

“Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council.”

Pam Parkes, Head of Human Resources at Croydon Council 2006

---

“This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress – I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful – you identified the issues very quickly and I was amazed how effective the actual day was. I can’t thank you enough and I would like you to come back in six months to review the situation with the team.”

Simon, Director of a large UK Charity 2006

---

“I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role – thank you!”

Nigel Minter, Human Resources Manager, Superdrug National Certificate In Workplace Mediation, 2006

---

“What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises.”

Dawn Jenkins, HR Manager, Devon and Cornwall Police National Certificate In Workplace Mediation, 2006

---

“This was a rewarding, stimulating and enjoyable course. The trainer’s deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable.”

Eddie Kelly, Senior Personnel Officer, Hounslow Homes 2006

---

“This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience.”

Mike Jones, Head of Management Services, Trades Union Congress (TUC) National Certificate In Workplace Mediation, 2006

---

“I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option.”

Anthony Robinson, Legal Director at the CRE 2006

---

“I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex were excellent.”

Minal Jivra, HR Adviser, Marshall James Human Resources National Certificate In Workplace Mediation, 2006

---

“This was one of the most enjoyable and worthwhile training experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day… Many thanks.”

Brian Ellis, Senior Manager at Royal Mail 2006

---

“The feedback from the training was excellent.”

Beverly Hadfield, Assistant Director (Staff Development) Teesside University 2005

This course was brilliant. It was challenging, fun and hard work. David and the TCM team have created a great learning event which is relaxed but very focused and effective.”

Colin Moulds, Resource & Planning Manager, Vodafone. 2005

---

“This course has changed my whole approach and taught me how to deal with conflict and disputes more effectively.”

Rachel Parry, Senior HR Officer at Guys and St Thomas’s Foundation NHS Trust National Certificate in Workplace Mediation 2005

---

“During mediation, I felt listened to and I felt that my concerns were valid and important. The mediator did not judge or blame me although they did ask some very difficult and searching questions. When we met last month, the mediator helped us discuss our problems and as a result of mediation we have now developed a very positive working relationship. Many Thanks.”

Susan, Senior Manager, 2004

---

“Wow, what a motivating, enlightening, insightful, practical, and fun learning experience!”

Pauline Courtney, Freelance Mediator and HR Consultant, 2004

---

“The course was worthwhile, challenging and supportive. David has a wealth of knowledge and experience and I really appreciated him sharing it so freely.”

Karen De Sousa, HR Officer, CAFOD, 2004

---

“David Liddle’s generosity in sharing his considerable knowledge and skills was evident from the outset and really supported our learning.”

Fiona Bartels-Ellis, Head of Diversity, British Council. 2003

---

“Mediation is much more interactive than litigation. It enables the parties to participate to a greater degree in exposing and resolving the issues at stake. They have a sense of ownership of the resolutions they agree which they do not have for court imposed solutions.”

Lord Irving, Lord Chancellor, 2009

---

“Skilled mediators are now able to achieve results satisfactory to both parties in many cases which are quite beyond the powers of lawyers and courts.”

Lord Justice Brooke, Dunnett v Railtrack PLC, 2002