Practical Mediation Skills
This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role. The course is delivered by some of the top mediation trainers in the UK and it is powered by TCM’s award winning FAIR Mediation Model™
HR, Union officials, supervisors, managers and leaders are spending more time, money and energy working with conflict and negotiating outcomes to difficult situations. This course is based on our extensive experience of training mediators and undertaking mediation interventions in a wide array of organisations. The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances, conflicts and disputes to a constructive resolution.
In an increasingly diverse working environment, coupled with the introduction of a raft of new employment legislation, it is essential that HR, unions, managers and leaders have the skills that enable them to meet the expectations and needs of their stakeholders. Mediation and dispute resolution skills are central to modern management.
Practical Mediation Skills™ is one of the most well recognised conflict resolution skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.
- Delivery: Face-to-face or online via Zoom.
- Online – a 9 hour course, typically 3 hours per day over 3 days.
- Classroom based. Delivered over 2 full days as an open course at the TCM Academy or delivered in-house.
- Trainers: Delivered by TCM’s expert trainers.
- Suitable for: Managers, leaders, HR professionals and others responsible for managing conflict and change.
- Learning outcomes: Learn how to mediate workplace disputes effectively.
- Reviews: Please click here for details of our TrustPilot reviews.
- Cost: £595 + VAT for open courses. Contact us to find out our latest prices for in-house courses.
- The skills necessary to preserve the psychological contract by detecting, preventing conflict from escalating and resolving conflicts at an early stage.
- The model you need to set up and conduct successful internal mediation’s.
- The confidence to bring awareness about mediation to their colleagues and promote a non adversarial culture in your organisation.
- Module 1: The nature of conflict
- Module 2: Introducing mediation
- Module 3: The FAIR mediation model
- Module 4: The 5 core mediation skills
- Module 5: Skills practice and role play
- Participants will understand the nature of conflict.
- Participants will understand the principles, the process and the practical applications of mediation.
- Participants will be able to use key skills and techniques to prevent and resolve conflicts before they escalate.
TCM trainers are experts at creating a safe, empowering and challenging training environment.
This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays. All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.
TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.
- Training delivered by a world class trainer who has practical experience of the subject being taught.
- The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
- Free copy of the TCM Delegate Pack.
- One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
- Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.
- A free refresher workshop or webinar 6 months after the training concludes.
- 9th & 10th September 2020
- 20th & 21st October 2020
Would you like this course delivered in-house?
TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.
