COURSE INTRODUCTION
This workshop tackles how to create and nurture a mediation-friendly culture within our organisations. Delegates will benefit from The TCM Group’s 16 years of experience and expertise embedding effective mediation schemes across a variety of sectors, as well as supporting our clients to build strong foundations for their long-term success.
In this modular workshop, we will explore both macro and micro perspectives; from recognising the importance of effective and creative organisational policy making to nurturing key mediation-related values and skills within the workforce on a practical level.
Key facts...
This section explains how the training works:
- Duration: 10am – 4pm
- Delivery: In-house and open access (London & regional)
- Suitable for: All staff levels
- Learning outcomes: To support the cultivation of a mediation-friendly culture within your organisation through a variety of tested strategies and processes.
- Trainers: Delivered by TCM’s Resolution Consultants.
- Cost: £150 + VAT
Sample Course Agenda:
- Module 1: Overhauling organisational policy: scrap your disciplinary & grievance policy in favour of effective, informal approaches to resolution.
- module 2: Understanding the financial and human cost of conflict to your organisation: the Conflict Audit tool.
- Module 3: Spreading the word: effective stakeholder engagement strategies
- Module 4: Cultivating a broader holistic organisational culture to support the use of mediation: coaching, listening, mentor-ship.
- Module 5: Sharing tips and best practice: what works and what definitely doesn’t!
Our track record
Creating a Mediation Friendly Culture™ is one of the most well recognised conflict resolution skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.
Satisfaction guaranteed
The course is designed and delivered by the UK’s top dispute resolution experts. However, in the unlikely event that you are not satisfied for any reason, we would welcome the opportunity to put things right. Please contact us immediately and advise us of the problem and we will do our best to resolve the situation to your satisfaction. If we are unable to do so and you remain dissatisfied, we will offer a full or part refund. *
*Refunds are only available where we have been provided with immediate notification of the problem and we have tried, and failed, to resolve the situation to your satisfaction.
Unrivalled aftercare and support.
TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.
Here is a summary of what delegates can expect from TCM:
The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, papers and other resources for delegates.
- Training delivered by a world class trainer who has practical experience of the subject being taught.
- The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
- One to one coaching for delegates during the course and once the course concludes, as required.
- Assessment costs and a personal report for each learner.
- Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.
- A free refresher workshop or webinar 6 months after the training concludes.
“You have to give the praise where it is due. The level of efficiency is one of the highest I’ve ever worked with. The quality of training is high. The mediators I’ve spoken to were absolutely lovely. TCM is a perfect example of how an organisation should function. That’s just my humble opinion. Whenever something comes up at work I always say TCM can deal with it.”
Lorraine Brown – HR & Staff Learning & Development at Unison
“The mediation training that was delivered by TCM was enjoyed by all delegates on the course, we all felt that we had learnt a new skill that we could not only use to benefit the organisation but one that we could take away into our personal and professional lives. The trainer Bola was enthusiastic and knowledgeable. Would strongly recommend this course.”
Emily Stuart – Employee Relations Advisor at RSPCA
“Thank you so much for everything you have done for me in the last two days, you have gone way beyond your role and have, undoubtedly, helped me on my journey to getting back to the career I love. I cannot express how grateful I am for your kindness and support.”
Anita Auer – Assistant Principal – The Baird Primary Academy
“The TCM Group assisted us with a workplace grievance investigation and were fantastic throughout from start to finish. Working in a busy organisation with Senior Individuals who certainly don’t have the availability nor time to deal with such issues, they were able to take the process away and deal with it independently. The communication throughout was great, as was the level of detail they provided within their follow up report. I would not hesitate in recommending or using their services again.”
Carly Durcan – Head of Employee Relations at GVC Group
“A very experienced and insightful training offered by The TCM Group on workplace investigations. The course was handled excellently despite being delivered remotely due to Covid 19. Would highly recommend!”
Gareth Price – Barrister at Parklane Plowden Chambers
Would you like this course delivered as an in-house course?
TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please call us now on 0800 294 9787 or complete the enquiry form below and we’ll call you straight back.
