TCM - award winning human resources, conflict, leadership and mediation

Award-winning resolution and HR transformation services, investigation services, conflict management consultancy, and management programmes.

RESOLUTION SERVICES

For 20 years, TCM has been partnering with HR and ER teams to deliver conflict management consultancy, workplace mediation services, neutral evaluations and specialist HR, ER and OD training.

HR TRANSFORMATION

TCM’s expert consultants design progressive HR and ER strategies, practices, and policies. We also deliver world class training and transformational consultancy for people and culture teams.

ENGAGE LEADERSHIP

Leaders and managers are required to manage complex issues such as change, conflict and performance. TCM’s bespoke training programmes align management behaviours with your core values and strategy.

TRAINING & EVENTS

TCM delivers accredited workplace mediation training plus short courses: investigation skills, negotiation and difficult conversations etc. All courses can be tailored and they are run onsite or at The TCM Academy.

A world-class team

Industry experts who bring passion, energy and expertise to every assignment.

When I set up The TCM Group in 2001, I wanted to help organisations to embed the systems, the processes and the behaviours which brought the best out of their people and which helped to make their organisations thrive. My vision was, and still is, to create happier, healthier and more harmonious workplaces.

It started with mediation but it has become so much more!

The TCM Group is on a mission to transform the culture of the modern workplace. We work with HR professionals, leaders, managers and employees to create profitable, passionate and productive workplaces and working relationships. We do this by developing person centred, values-based, fair, just and inclusive workplace cultures. Workplace cultures where dialogue, co-operation, collaboration and emotional intelligence are embedded deep into the organisations systems, structures, behaviours and psyche.

The TCM team are the people who make it all happen. They have an unrivalled depth of knowledge and industry expertise including human resources (HR), law, psychology, organisational development (OD), employee relations (ER), teaching and, of course, mediation. Put simply, they are world-class. TCM consultants operate across the UK and increasingly overseas. If you’d like to find out more, please click here to download ‘The Story of TCM‘

On behalf of all of the team at TCM, I look forward to hearing from you and hopefully working with you in the future.

David Liddle, Founder and CEO of The TCM Group

VISIT THE TCM TEAM PAGE

TCM has an unrivalled track record.

Below are a small selection of the organisations who have partnered with TCM. Click on the logo for a detailed case study or more details.

Transformational Culture by David Liddle

(with a foreword by Dave Ulrich)

A Transformational Culture is a culture which is fair, just, inclusive, sustainable and high performing. A Transformational Culture is one which embraces diversity, promotes learning, encourages accountability, and drives engagement. Our award winning Transformational Culture Model™ is not a soft option. It is about securing hard business outcomes, driving up productivity and creating a high performing workplace where individual and collective objectives can be met, and exceeded. The Transformational Culture Model™ delivers a values based, person centred approach to human resources, employee relations, organisational development and leadership.

By aligning employee experience with customer experience, a Transformational Culture pulls together best practice from the fields of systems thinking, behavioural science, nudge theory, positive psychology, emotional intelligence and non-violent communication. Whilst the Transformational Culture Model is packed with powerful underpinning frameworks, it has been designed to offer a no nonsense, common sense model which is easily applied in practice.

Our customers tell us that a Transformational Culture contributes directly to the development of a high performing, happy, healthy and harmonious workplace.

Your blueprint for a fair, just, inclusive, sustainable and high performing culture.

BUY TRANSFORMATIONAL CULTURE

“You have to give the praise where it is due. The level of efficiency is one of the highest I’ve ever worked with. The quality of training is high. The mediators I’ve spoken to were absolutely lovely. TCM is a perfect example of how an organisation should function. That’s just my humble opinion. Whenever something comes up at work I always say TCM can deal with it.”

Lorraine Brown – HR & Staff Learning & Development at Unison
“The mediation training that was delivered by TCM was enjoyed by all delegates on the course, we all felt that we had learnt a new skill that we could not only use to benefit the organisation but one that we could take away into our personal and professional lives. The trainer Bola was enthusiastic and knowledgeable. Would strongly recommend this course.”

Emily Stuart – Employee Relations Advisor at RSPCA
“Thank you so much for everything you have done for me in the last two days, you have gone way beyond your role and have, undoubtedly, helped me on my journey to getting back to the career I love. I cannot express how grateful I am for your kindness and support.”

Anita Auer – Assistant Principal – The Baird Primary Academy
“The TCM Group assisted us with a workplace grievance investigation and were fantastic throughout from start to finish. Working in a busy organisation with Senior Individuals who certainly don’t have the availability nor time to deal with such issues, they were able to take the process away and deal with it independently. The communication throughout was great, as was the level of detail they provided within their follow up report. I would not hesitate in recommending or using their services again.”

Carly Durcan – Head of Employee Relations at GVC Group
“A very experienced and insightful training offered by The TCM Group on workplace investigations. The course was handled excellently despite being delivered remotely due to Covid 19. Would highly recommend!”

Gareth Price – Barrister at Parklane Plowden Chambers
“I am very happy with the service provided by TCM. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses.”

Lyn Elliott – Head of HR at Cygnet Health Care
“TCM certainly met our requirements and listened to our feedback to change the initial facilitator proposed to a more compatible match which represents excellent client service. It was great working with Aideen, she was very aligned to our Plan values and took the time to understand our needs and was open to suggestions for the format of the workshop and she also asked about the participants and their specific areas of interest so she had more of an idea of her audience before she met them. On the day she facilitated the session well and put everyone at ease and created an informal space that encouraged discussion and dialogue. She ensured everyone’s voices were heard and she did a good job of assimilating all of the various ideas into a visual representation of the process map which was really helpful as there were lots of suggestions from those in the room. She has also been very patient as the internal processes have delayed the next steps on this piece of work. We would definitely use TCM again and recommend to others (and have already started to do that).”

Georgia Volpe – Gender, Diversity & Inclusion Specialist at Plan International HQ
“Royal Mail introduced mediation as part of the Agenda for Growth Agreement (our Industrial Relations Strategy) in partnership with the CWU, the Royal Mail Union. We use mediation to resolve cases of bullying and harassment and industrial relations disputes. TCM have been a critical partner in the development of mediation within Royal Mail and they have been a pleasure to work with at every stage – from the design to the roll out of mediation across the entire company. Mediation has been incredibly effective. In the first two years of using mediation, we had undertaken 329 mediations of which 118 were industrial relations cases and 211 were in bullying and harassment cases. 88% of all cases were resolved through mediation. The cost savings to Royal Mail are measured in terms of tens of millions of pounds. That does not include the less visible benefits of a more collaborative and adult relationship in the workplace and between Royal Mail and its unions partners.”

Jane Fairhurst – Head of Employee & Industrial Relations at Royal Mail
“We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes.”

Pippa Byrne – Former Head of HR at Hugo Boss
“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.”

Mediation Participant – Interflora
“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying “What about mediation?”

Val Ward – Learning & Development Manager at Historic Royal Palaces
“A one-day mediation, which hopefully results in a positive outcome, is a lot less time consuming than having to undertake a grievance investigation and everything that goes with it.”

Andrew Meikle – HR Manager at Northumberland County Council
“The TCM Group came on the back of a very strong recommendation by a reputable contact who had already completed the National Certificate in Workplace Mediation course. The course itself was very effective – insightful and practical. The tutor support and feedback were excellent! Training with TCM meant that I was able to develop my skills to resolve complex workplace disputes. The ongoing events/webinars/seminars hosted by the TCM are fantastic and I would definitely recommend them to any of my colleagues/ networks/friends.”

Louise Cameron – HR Business Partner at Santander UK
“I chose TCM because their accredited mediation course was more suited to the culture of the organisation I work for. The course was inspiring, clear and supportive for such an intense and focussed subject, it was excellent! I apply the knowledge daily to improve my skills and experience and I will definitely explore attending other training courses with TCM.”

Christine Stanbury – HR Manager at Médecins Sans Frontières
“TCM is a reputation exceeding other organisations. TCM provided the specialist skills for the Mediation Course ensuring that the small groups allowed the focus to work through the mediation approach and style.The course was extremely effective as the practical element I was able to take away and use the skills when mediating at work. I was able to share my skills and knowledge with managers within the organisation and use the skills effectively. TCM helped by bringing benefits into our organisation by enhancing the need for mediation before taking the formal route of capability.I will always recommend TCM to others due to the personable training that was delivered and the effective approach.”

Poonam Bhatt – HR Advisor at Ambitious About Autism
“TCM has been used several times by DWP over the years, we’ve received very positive feedback from our mediators from every course that’s been run. We have a great relationship, TCM has fantastic offers/networking events and I hope we will continue to see more of this. The training that TCM delivered was extremely effective and engaging. Even those trained by TCM from other government departments have had nothing but good things to say. TCM benefited us by giving us the ability for our organisation to offer an outstanding mediation service which is continuing to grow. If was up to me we’d choose TCM every time, but I understand we have internal processes to follow. I look forward to us working together in future, hopefully not just the training of new mediators, but other events too.”

Danni Hudson – HR Mediation and Investigations Service at DWP
“TCM conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”

HR Manager – Nationwide Charity
“I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found TCM but they are good.”

Corporate People Manager – The Children’s Society
“The mediator was excellent! Very positive, I feel that we have already taken some steps forward. I felt that the mediator was fully aware of the issues and did not pass judgement.”

Mediation Participant – Brent Council
“TCM provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”

HR Director – Aitch Group
“Had been impressed with a talk from David on achieving the benefits of ‘positive conflict’ so invited him/TCM to facilitate a process to optimise our Executive team-working. Really worked well: the power of professional external facilitation allowed us all to take more risk and confront issues in a more open way. Now have a great framework – both individual and team – for taking the team to an even better level of interaction: critical given the pressures we are facing in our business sector. And it was fun too!”

Robert Longley-Cook – Chief Executive at HFT
“TCM are excellent and specialise in mediation services. They really are the experts in this field. I have used TCM several times and always get good results from them. David and his team always go that extra mile for you. If you do a cost benefit analysis, TCM are able to save organisations considerable amounts of money. It is also highly rewarding to see staff working together again in a really positive way (in the majority of cases). TCM have a 92% success rate and I would not go anywhere else.”

Steven Shaw – HR Business Partner at Royal College of General Practitioners
“It was better than expected – I felt releived with the outcome. We have a plan to more forward which should aid in relationship. Very professional, and would highly recommend.”

Mediation Participant – Seafish
“The mediator was wonderful – I would strongly recommend TCM to anyone who is experiencing workplace conflict. Thanks to HR for funding this process – it was remarkably helpful.”

Mediation Participant – University of Nottingham
“Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict.”

Louise Frayne – Head of HR & Organisational Development at Royal College of Paediatrics and Child Health
“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”

Helen Snape – Human Resources Manager at Care UK
“The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!”

Louise Thomas – Assistant Director of HR & OD at Herts Valleys CCG
“A thoroughly engaging course – extremely challenging, but a rewarding experience and best enjoyed by throwing yourself into the role plays to get the best out of it. Excellently delivered and facilitated with the sole purpose of learning and developing in a safe environment.”

Nigel Ginner – HR Policy Advisor at British Airways
“Hugely inspiring not only as training providers but a real leader in approaching conflict in our organisations today – truly focused on solutions. A real disruptor to the conventional way of approaching conflict in the workplace. The course was fun throughout, with structured content and a good balance of theory and practice!”

Yvonne Habib – Employee Relations Manager at Nando’s
“We have been working with TCM for just over a year, in order to set up an In-house Mediation Service. I have found them, as a company, to be knowledgeable & helpful and always feel the focus is on achieving business outcomes, rather than the training event itself. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”

Gillian Mclean – London Borough of Hillingdon