Core Investigation Skills

A one day course which provides delegates with an overview of the core elements of a fair and thorough investigation.

This one-day investigations skills course is suitable for line managers, supervisors, human resources and employee relations professionals. This course gives delegates an overview of the investigation process along with the skills that they need to undertake a basic fact-finding exercise or a neutral evaluation in order to assess the most suitable remedy to a workplace issue.

The course is also useful for anyone who may be required to commission an investigation as it delivers an overview of the process and places emphasis on the development of terms of reference and a coherent investigation report. The skills are particularly suitable for investigating cases such as grievances, complaints and one-off incidents, none of which are likely to result in a dismissal.


Your organisation will have access to highly trained workplace investigators who can assist you to make an evidence-based, fair and objective decision about how to resolve a workplace issue. This may include decisions to apply a disciplinary sanction up to and including the decision to dismiss.

By the end of the course, delegates will:

  • Understand how to set up and manage an investigation or neutral evaluation
  • Possess the key skills: active listening; interviewing; funnelling; summarising and note-taking; which are essential to a thorough investigation
  • Understand how a well-structured investigation report should be presented
  • Possess the techniques needed to manage an investigation with impartiality and neutrality

… and so much more!

The trainer was very insightful, approachable and engaging. He had good knowledge of investigations in HR as well as in volunteering and safe-guarding. Georgie Fields, HR Consultant at Guide Dogs for the Blind

Key Facts

Suitable for senior managers, line managers and supervisors who are required to undertake investigations into a wide range of workplace issues including: grievances, attendance, performance and various disciplinary issues, etc. and HR/ER professionals who are required to commission, manage, supervise, support, quality assure, or evaluate workplace investigations.

£295 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London