The accidental mediator

separator

The accidental mediator

Mediation may seem like something that has to be done incredibly formally through the correct channels within a pre-agreed framework; a job for the highly trained, highly qualified professional.But in reality that's not always possible or even desirable. Sometimes conflict is either in its very early stages or a small organisation doesn't have the resources or systems to enable a 'formal' process. Sometimes a conflict can flare up so quickly that no amount of forward planning can help. So what then?

This paper is a must read for any business leader who finds themselves in the position of being an accidental mediator at work, HR and employee relations professionals, lawyers, union officials and anyone else who is interested in the topic of workplace mediation.