HR as Coach & Peacemaker
The essential mediation course for HR professionals.
This two-day course builds on delegates’ instinct for mediation and their experiences of grievance resolution. It offers a tried and tested model of mediation along with a series of practical tips and guides to help them secure a positive resolution in workplace grievances and disputes.
It also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.
“I chose TCM based on their reputation for their quality of training. TCM’s course was thorough, enjoyable, in-depth and very useful. Overall a fantastic training session. Thank you!” Kat Burrell, HR Officer at Europe at Masternaut
How will HR professionals benefit from attending TCM’s accredited HR as Coach & Peacemaker programme?
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- Understand the nature and causes of conflict including the life cycle of a conflict, plus the various tools and strategies available for managing conflict at work.
- Learn how to coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.
- Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).
- Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.
- Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.
- Duration: A two-day course – delivered as 4 half days (1-4pm) split as two modules with a week’s break between modules.
- Delivery: Online via Zoom
- Cost: £495 + VAT
- Delivered by TCM’s expert HR resolution consultants.
- Suitable for all HR and ER professionals.
- Please click here for details of our TrustPilot reviews.
- 13th, 14th & 27th, 28th July 2020 (4 x half-day sessions)
This course is also available for in-house delivery. Please call 0800 294 9787 for details, or complete the booking form at the end of this page.
- Module 1: The nature of conflict and mediation
- Module 2: Introducing the FAIR model
- Module 3: The 5 stages of FAIR mediation
- Module 4: Core mediation skills
- Module 5: Managing the joining meeting
- Module 6: Coaching your managers and leaders
The programme will enable delegates to:
- Coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.
- Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).
- Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.
- Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.
TCM trainers are experts at creating a safe, empowering and challenging training environment.
This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays. All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.
TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.
- Training delivered by a world class trainer who has practical experience of the subject being taught.
- The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
- Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.
- A course evaluation report to help you to measure the impact of the training one month after the course concludes.
- A customer review meeting onsite or via a video call.
- Onsite refresher training (0.5 days) or a webinar for all delegates 6 months after the course concludes (we run this as a clinic to help delegates address any challenges that they are facing)
- Regular reviews as part of TCM’s customer journey. This journey tracks against the Kirkpatrick four level evaluation system.
- Discounted CPD events in years two and three.