HR as Coach & Mediator (For Healthcare)

The essential mediation and coaching skills course for Healthcare HR professionals.

Our HR as Coach & Mediator™ (for Healthcare) course provides healthcare professionals with the skills to be able to respond calmly and neutrally during the various stages of conflict. It looks at a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and to set goals. This approach enables your healthcare teams to lead by example, and avoid the distraction and damaging impacts of unnecessary conflict.

This two-day course builds on delegates’ instinct for resolution; using their experience of conflict coaching, mediation or purely a desire to understand these areas more. It offers a tried and tested model of mediation along with a series of tips and guides to help them secure positive resolution for a wide range of healthcare disputes. During the
course we will focus on both inter-staff disputes and those where a patient is involved or has made a complaint in relation to staff incivility.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables healthcare HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.


Be able to respond calmly and neutrally during mediation.

Use a range of active listening and reframing skills to move a situation forward.

Understand how to create and manage boundaries and set clear goals.

"A brilliant course, I learnt a lot of different skills and techniques and it solidified a lot of work we currently do in our business, having it aligned through this training was great. Harriette, our trainer was fantastic, the training was well-paced, and exercises helped us apply the techniques she talked us through. Would recommend this course to others. Thank you." MONICA MASSON, ER ADVISOR AT WW UK

Key Facts

Suitable for all Healthcare HR, ER & OD professionals, including HR Advisors and HR Managers.

£495 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


TCM Accredited Facilitator

TCM Accredited Investigator

TCM Accredited Mediator

The CPD Certification Service

ILM Recognised Provider

OCN London